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Gay Family Auto

(3,709 reviews)
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Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 8:00am–3:00pm
Sunday Closed Closed
2025 consumer dealer award
View 2 awards
2025 consumer dealer award 2024 consumer dealer award
New (888) 431-8519 (888) 431-8519
Used (888) 448-3519 (888) 448-3519
Service (888) 435-8917 (888) 435-8917

Reviews

(3,709 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gay Family Auto from DealerRater.

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Patrick was very helpful and down to earth person made me

Patrick was very helpful and down to earth person made me feel at home and at ease with my purchase

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

All were Very professional and courteous!

All were Very professional and courteous! Very informative in looking up what has been and what needs to be done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Mike was excellent and worked hard to make everything

Mike was excellent and worked hard to make everything happen He worked effectively and tirelessly to remedy a situation and for that we are grateful

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Outstanding customer service!

Outstanding customer service! My sales representative RicardoSilguero provided me with the best car buying experience I’ve ever had!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Everyone from the sales guy, Tommy, to their amazing

Everyone from the sales guy, Tommy, to their amazing finance guy were awesome. I’ll be back to buy my next car here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Service center got me in fast, serviced the car quickly

Service center got me in fast, serviced the car quickly and got me back on the road in a short time. Also, the new facilities are great...especially the new coffee machine.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Everyone is was very friendly and easy to talk to.

Everyone is was very friendly and easy to talk to. The facilities were clean and updated. The financing part took little time and they got us out the door quickly! Shelby was excellent to work with, very understanding and patient with our kids.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The Gay Family KIA dealership is absolutely great!

The Gay Family KIA dealership is absolutely great! They recently opened their new Kia showroom and service building and it’s fresh and up to date. They have 4 service reps and I worked with Tanner Gaunt who did an outstanding job. He is pleasant, listens to what your issue is and keeps you statused daily. My car was driven away to start work before I finished at the check-in desk. I took advantage of the home delivery service so I could leave my car overnight. Glen Barby is the driver for that service. I have never met a more personable individual. He is very engaging and professional. That service is really a great asset to have.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Comfortable, clean and easy access.

Comfortable, clean and easy access.. it was a new facility and all were acceptable. I was very pleased

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

I always receive great service at here.

I always receive great service at here. I just visited the new location in Dickerson, Tx. It is very nice and clean. John B. always take very good care of me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.