Reviews
Write a reviewJason,Service manager is very shady and charged me for work not performed on my car.Charged me for a transmission flush and just drained and filled plus added the wrong additive to my transmission which I had redone at another place not associated with there shady work.JASON HONESTY IS IN QUESTION HERE..
Jason,Service manager is very shady and charged me for work not performed on my car.Charged me for a transmission flush and just drained and filled plus added the wrong additive to my transmission which I had redone at another place not associated with there shady work.JASON HONESTY IS IN QUESTION HERE..
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- Buying process
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- Quality of repair
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent customer care. Goes above and beyond to provide quality care and support. I purchased my vehicle in another state . When I relocated I was lucky to be able to use Concord Subaru. I am grateful to now be a 5 year customer of Concord Subaru . Peace of mind that I have their integrity behind me
Excellent customer care. Goes above and beyond to provide quality care and support. I purchased my vehicle in another state . When I relocated I was lucky to be able to use Concord Subaru. I am grateful to now be a 5 year customer of Concord Subaru . Peace of mind that I have their integrity behind me
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again! Take care!
I highly recommend Subaru of Concord . From my online contact Destiny to my salesman Mike, they were on the ball. No high pressure sales tactics were ever used. They listened to me and worked a good deal.
I highly recommend Subaru of Concord . From my online contact Destiny to my salesman Mike, they were on the ball. No high pressure sales tactics were ever used. They listened to me and worked a good deal.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Sharon, thank you for your kind words! We're happy we could help. Thanks for the recommendation, and have an amazing day!
I always, always take my vehicle to Subaru Concord where I receive excellent customer care from beginning call to end of my appointed visit
I always, always take my vehicle to Subaru Concord where I receive excellent customer care from beginning call to end of my appointed visit
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Subaru Concord! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
Our salesman provided us with an above and beyond experience when purchasing the vehicle. We were undecided for so long and when it finally came down to it, he was more than happy to help us with anything we needed.
Our salesman provided us with an above and beyond experience when purchasing the vehicle. We were undecided for so long and when it finally came down to it, he was more than happy to help us with anything we needed.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!
So far the best experience I had buying a car from dealership. Very customer focused.
So far the best experience I had buying a car from dealership. Very customer focused.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
I liked this dealership UNTIL a month came and went and the 30 day temporary tag expired on our new Forester. I called the dealership and just learned they NEVER submitted the registration and tag paperwork we paid them nearly $100 for. The dealer rep I spoke to told me there was a "problem" processing our paperwork, which caused a delay. Basically, their response was 'oops, oh well.' So, we paid Concord Subaru $40K for a Forester and almost $100 to register and get tags for our car, and I find out they just today submitted that paperwork, so it will now be weeks before we get new tags. Be VERY cautious with this dealership...I definitely DON'T recommend them!
I liked this dealership UNTIL a month came and went and the 30 day temporary tag expired on our new Forester. I called the dealership and just learned they NEVER submitted the registration and tag paperwork we paid them nearly $100 for. The dealer rep I spoke to told me there was a "problem" processing our paperwork, which caused a delay. Basically, their response was 'oops, oh well.' So, we paid Concord Subaru $40K for a Forester and almost $100 to register and get tags for our car, and I find out they just today submitted that paperwork, so it will now be weeks before we get new tags. Be VERY cautious with this dealership...I definitely DON'T recommend them!
- Customer service
- 1.0
- Buying process
- 2.0
- Quality of repair
- 1.0
- Overall facilities
- 3.0
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (704) 782-1227 and we will do our best to make this better.
Very friendly and helpful. Professional atmosphere.
Very friendly and helpful. Professional atmosphere.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Tina, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Loved my experience purchasing my first Subaru from Subaru Concord. Kindness counts and everyone was very courteous and kind. From the test drive to delivery, everyone respected me and the process.
Loved my experience purchasing my first Subaru from Subaru Concord. Kindness counts and everyone was very courteous and kind. From the test drive to delivery, everyone respected me and the process.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.
Great Loved the mints and note Clean and friendly personnel.
Great Loved the mints and note Clean and friendly personnel.
- Customer service
- 5.0
- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Barbara, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!