Subaru Concord

I used the following words to describe the customer service I got today in my purchase of my new Subaru. Honesty. Respect. Concern. Helpfulness. Efficiency. Enjoyment. These are things that are hard to find in automotive retail today in this country. You are lucky if you get one or two of these things in my list at any dealership. If you get three your treatment is above average. However, today, both Noa and Dennis of Subaru Concord showed me all six. You can add fair pricing and the experience was complete. Me being impressed barely begins to described how positive I am today with the actions towards me today at Subaru Concord. Where has this treatment been all my life? Subaru Concord 853 Concord Pkwy S Concord, NC 28027

Jason,Service manager is very shady and charged me for work not performed on my car.Charged me for a transmission flush and just drained and filled plus added the wrong additive to my transmission which I had redone at another place not associated with there shady work.JASON HONESTY IS IN QUESTION HERE..

I've bought 4 Subarus at this dealer, and I've been a customer for 13 years.

The dealership was fantastic! Joe, the sales manager, and the salesperson were the best—professional, friendly, and incredibly helpful.

Very disappointed with the service at Subaru Concord. I brought my Outback in on Oct 16 for a loud rear noise — the technician confirmed it and kept my car for inspection. After four days and several follow-ups, I was told the rear differential needed replacement. I picked up the car on Oct 23, but the noise was even louder. Despite multiple calls and messages, no one from the service department or manager responded. Only after Subaru of America intervened did I learn they claim it’s due to tire cupping. The lack of communication, accountability, and follow-up from this service team is unacceptable.

Subaru of Concord NC has been providing outstanding service to my Subaru’s since 2013. Have never felt the need to go anywhere else for service.

Good experience from the purchase to the follow up on how the different features on the vehicle work.

I was seen in a timely manner when. I arrived. The work was done in a very timely manner. The service people were professional and helpful

Subaru Concord is a great Dealership with great customer service. I will buy my next car at Subaru Concord!

I have been so disappointed by the Concord Subaru service the past few visits. I do not trust them anymore. I haven’t been back since last year. From telling me I needed an alignment without telling me my tires needed to be replaced the next month to having to faulty work that that needed to be repaired. Two of my coworkers purchased Subaru’s because I had raved about the customer service. After Subaru replaced their service team with new people, they experienced so issues as well. One coworker used to be a mechanic and the mechanic so damaged his tire pins during a rotation that he repurchased the parts and had to fix what the mechanic damaged himself. He waited 2 hours to speak to the manager before he gave up and went home. After an accident, Henderson Collision took my Outback to Concord Subaru to have the eyesight fixed. Subaru said it was fixed and I had to return 2 more times to get it fixed. On top of that Neither Henderson Collision nor l could get a call back from Burl in the service department on several occasions. Needless to say Concord Subaru has lost 3 customers since they can no longer provide the quality service they have provided in the past.