Windward Hyundai

Very pleasant - hassle free purchase experience of a 2025 Hyundai Ionic 5 with my sales person Dylan Goodness, HOWEVER the integrity of the dealership manager (AJ Britton) is at question. At the completion of my transaction, AJ Britton personally made a promise to reimburse a a post delivery expense that I incurred, that promise has still not been honored after more than two months. The promise has continued to string along - with "the checks in the mail" type of excuse - and has still yet to be resolved.

Don't buy here! They will give you the run around after purchase on completing you trade in and registering your vehicle. Even let your tags expire with no communication after multiple attempts to get the registration after buying the vehicle.

From making my appointment, to coming in to receive the service- Everyone, everyone is kind

DO NOT BUY A CAR HERE!!! If I could give them a ZERO, I would. They make your buying experience very pleasant. However, when you need service, they are overbooked, understaffed, and will not communicate with the customer. I had an appointment last week that was scheduled for 6 weeks. It was supposed to take 3 days. When I got there, no one knew why I was there. I had to speak to 3 different people and wait almost an hour to speak with an advisor. Then they said the rental car that was arranged 5 weeks ago would be ready in 4 HOURS! The dealership shuttled me to the airport in a customer's jeep that was heading for the body shop. It has been 8 business days and I still don't have my car. I have called over 16 times. They have answered 3 times. I've left messages and no one called back. If you need to keep my vehicle, give me a call. Don't tell me you'll call me when it's done. You said 3 days. Either call or meet the time-line. This has been going on for 19 months.

My wife and I came in with just Hope's and you have been able to answer dreams. Mahalo eric you have helped us tremendously fitting us in our dodge journey

This dealership is awesome.! Efficient and prompt service all the time! Got free safety check! I always get a reminder for the service, that makes a big help so I won’t never forget the maintenance service! Very happy and satisfied all the time!

The people there were very friendly, they’re very efficient with the time management and describing the work done on your vehicle. And also very informative on what needs to be done on your vehicle in the future and other suggestions that you can make on your own.

I have bought 3 ram trucks from them. The service department used to to top notch. Tried to make an appointment but the gal wouldn’t let me since I didn’t have the VIN number on hand. I told her I bought the truck from them if she could look it up on their records. She would not. I finally get the information and make the appointment 2.5 weeks out and schedule my tow company to take it there. When it gets there after Labor Day, no one knows anything about it. There is no appointment or information about the issue. The truck was there for 3 weeks before someone worked on it & again no one knew what the issue or didn’t call to find out the problem. The truck was there for 7 weeks to fix the death wobble on the steering system. I had to then take it to another shop for alignment, that cost me another $4K to have that repaired which was the work they should have done. I had to send it back to Windward Dodge to have it sit there for another 6 weeks. Again they had no clue why it was there. Communication is really POOR!!!! Calls would not be returned in a timely manner, 2,3,10 days is not appropriate!!!!! I just bought another 2018 Ram, this time it wasn’t from them!!!! Their reviews on yelp is blasting them on terrible service. I hope that they get it together.

Big shout outs to Keli’i, Mingo, and Shaun for really going the extra mile for me. They all were very professional and made the process of purchasing my new vehicle a great experience. Definitely go check them out!!!

I am very happy with my Hyundai, but the reason why I bought it from the Windward dealer was because my daughter has a Hyundai and her experience with this dealer has been great. The customer service is excellent and they really make the cars keep their value. They have a shuttle and people is so nice. I am very pleased with this dealer.