Reviews
Quick purchase! Efficient and easy! We needed a new truck asap and the RM GMC staff was very helpful. We trust dealer to be honest and fair.
Quick purchase! Efficient and easy! We needed a new truck asap and the RM GMC staff was very helpful. We trust dealer to be honest and fair.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful review, Deborah! We’re thrilled to hear that your truck purchase was quick and easy at Ray Miller GMC. Our team works hard to provide honest and fair service, and we appreciate your trust in us. We look forward to assisting you again in the future! Sincerely, The Ray Miller GMC Team
We love the service at Ray Miller Florence, Alabama. Mr. Jay, Mr. Marty, & Mr. Lynn, are always super friendly and helpful. They are all very knowledgeable and always very professional. Also Sales folks, Mr. Mark & Mr. Corey, are also wonderful people, they go out of their way to come say hello while I wait for my service appointments. I lost my Daddy a couple of weeks ago, it happened so fast & unexpected :'( ALL the mentioned above were super nice & gave me words of comfort during a very difficult moment in my life. Ray Miller staff has been wonderful to us since we started doing business with them, they have become very special friends to us, feels like family. :)
We love the service at Ray Miller Florence, Alabama. Mr. Jay, Mr. Marty, & Mr. Lynn, are always super friendly and helpful. They are all very knowledgeable and always very professional. Also Sales folks, Mr. Mark & Mr. Corey, are also wonderful people, they go out of their way to come say hello while I wait for my service appointments. I lost my Daddy a couple of weeks ago, it happened so fast & unexpected :'( ALL the mentioned above were super nice & gave me words of comfort during a very difficult moment in my life. Ray Miller staff has been wonderful to us since we started doing business with them, they have become very special friends to us, feels like family. :)
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for your heartfelt review, Magaly! We are truly grateful to hear about your experience at Ray Miller GMC in Florence, Alabama. Our team, including Jay, Marty, Lynn, Mark, and Corey, is dedicated to providing exceptional service and support, and it warms our hearts to know they were there for you during such a tough time. We value the friendship and trust you've built with us, and we look forward to serving you for many years to come. Please don’t hesitate to reach out if you need anything—you're always part of our Ray Miller family! Sincerely, The Ray Miller Buick GMC Team
I continue to receive great service on my Buick Enclave. The staff is very friendly and they get you in and out within a reasonable time frame.
I continue to receive great service on my Buick Enclave. The staff is very friendly and they get you in and out within a reasonable time frame.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Jimmy, for your fantastic review! We're thrilled to hear that you've been receiving great service for your Buick Enclave at Ray Miller GMC. Our team takes pride in providing friendly and efficient service, and it's wonderful to know that we met your expectations. We look forward to seeing you again soon! Sincerely, The Ray Miller Buick GMC Team
Had truck repaired . Service Manager Jay kept me informed about status . When truck was done , it was so easy to check out and pick up
Had truck repaired . Service Manager Jay kept me informed about status . When truck was done , it was so easy to check out and pick up
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Ken! We're glad to hear that Jay kept you informed about your truck's repair status and that your pickup process was easy. At Ray Miller GMC, we strive for excellent service, and your feedback means a lot to us. We look forward to serving you again in the future! Sincerely, The Ray Miller Buick GMC Team
Prompt and good service. . Very knowledgeable about the service they performed. Service department very friendly
Prompt and good service. . Very knowledgeable about the service they performed. Service department very friendly
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Patricia! We truly appreciate your kind words about the prompt and knowledgeable service you received at Ray Miller Buick GMC. Our service department takes pride in providing a friendly experience. We look forward to assisting you again in the future! Sincerely, The Ray Miller Buick GMC Team
Very friendly people that work there . Listened to what I was looking for and took me right to the car I bought. They made sure I was happy and a satisfied customer when I left .
Very friendly people that work there . Listened to what I was looking for and took me right to the car I bought. They made sure I was happy and a satisfied customer when I left .
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, The Ray Miller Buick GMC Team
Very pleased with my dealership experience and sales information.
Very pleased with my dealership experience and sales information.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for this amazing review! We really appreciate your business. Sincerely, The Ray Miller Buick GMC Team
Love Ray Miller GMC. Kale is our go to salesman! No hassle. No time wasted. In and out.
Love Ray Miller GMC. Kale is our go to salesman! No hassle. No time wasted. In and out.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for leaving this awesome review of our dealership, Ronald E Ballman Ii. <EMPLOYEE NAME> truly is an outstanding member of our team who, like all of our employees, is dedicated to providing our customers with a convenient, hassle-free vehicle-buying experience. We’ll be sure to share this feedback, and if you ever need anything else from us, don’t hesitate to let us know. Until then, we hope you’re enjoying your new ride! Sincerely, The Ray Miller Buick GMC Team
I wasn't going to do this until I read the other reviews and realized I wasn't alone. So, here's my first, last and only experience I have had with Ray Miller service department. Two weeks ago I scheduled an appointment for Monday to have my vehicle worked on at Ray Miller Buick-GMC in Florence, AL. Due to issues with work, I had to reschedule my appointment. I was told to bring my vehicle in on Friday. When I arrived Friday morning at the service counter I found out I wasn't even on their schedule. This failed appointment cost me a little over $200 in gas and missed work. However I still needed my vehicle repaired so, I was rescheduled for this morning (Monday, 11/8/2021). Well, rescheduled until just a few minutes ago. I just received a phone call (06:09am) from the Ray Miller service department stating my appointment had been canceled and we "... need to part ways". Their reason was because I had voiced my dissatisfaction with the previous appointment (which was settled in a phone call later that day) and the amount of money it cost me. My suggestion? If you want to be respected, go somewhere else.
I wasn't going to do this until I read the other reviews and realized I wasn't alone. So, here's my first, last and only experience I have had with Ray Miller service department. Two weeks ago I scheduled an appointment for Monday to have my vehicle worked on at Ray Miller Buick-GMC in Florence, AL. Due to issues with work, I had to reschedule my appointment. I was told to bring my vehicle in on Friday. When I arrived Friday morning at the service counter I found out I wasn't even on their schedule. This failed appointment cost me a little over $200 in gas and missed work. However I still needed my vehicle repaired so, I was rescheduled for this morning (Monday, 11/8/2021). Well, rescheduled until just a few minutes ago. I just received a phone call (06:09am) from the Ray Miller service department stating my appointment had been canceled and we "... need to part ways". Their reason was because I had voiced my dissatisfaction with the previous appointment (which was settled in a phone call later that day) and the amount of money it cost me. My suggestion? If you want to be respected, go somewhere else.
- Customer service
- 1.0
- Buying process
- 1.0
- Quality of repair
- 1.0
- Overall facilities
- 1.0
- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, The Ray Miller Buick GMC Team
This was my first time buying a vehicle and the team here made it so easy! Corey Hamner was my salesman and he was great at answering any questions I had and I felt no pressure to buy. I got pre-approved for financing and Donnie had my paperwork ready to go when I arrived to get my car and I was out in under 20 minutes. I have a GM dealer in my hometown but the service here was significantly better and I would not hesitate to make the 45 minute drive again to Ray Miller. Absolutely wonderful experience and I am thrilled with my new Acadia!
This was my first time buying a vehicle and the team here made it so easy! Corey Hamner was my salesman and he was great at answering any questions I had and I felt no pressure to buy. I got pre-approved for financing and Donnie had my paperwork ready to go when I arrived to get my car and I was out in under 20 minutes. I have a GM dealer in my hometown but the service here was significantly better and I would not hesitate to make the 45 minute drive again to Ray Miller. Absolutely wonderful experience and I am thrilled with my new Acadia!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase