Reviews
Write a reviewExcellent customer service, Drew was the man with the
Excellent customer service, Drew was the man with the plan, he gets an award 🥇 for doing all he could, to get my daughter the vehicle that she wanted !!!! A++++
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We love hearing this! Thanks for sharing such a great review; it’s awesome to know Drew went the extra mile to help your daughter find exactly what she wanted. We appreciate your trust and hope to be of service to you again in the future. Safe travels!
Definitely would recommend going there to family and
Definitely would recommend going there to family and friends. They made the process of buying a car easy. Very friendly and extremely helpful. Even the service department was easy to deal with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the wonderful feedback, Andrew! We’re so glad to hear that both our sales and service teams made things simple and stress-free for you. We appreciate your recommendation and look forward to helping your friends and family in the future!
Great service
Excellent service. Friendly caring staff. Took great care of vehicle. Fast and thorough service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Vermilion Chevrolet GMC and we hope to see you again.
Survey
Oil change and tire rotation. All went well but can?t afford to pay $122 for an oil change. Would prefer for you to service my car but can?t see paying that mich
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Steve, thank you for taking the time to send us this high star-rating and honest feedback. Unfortunately, with inflation, oil prices (like everything else it seems) have doubled so we also have had to increase the price of our synthetic oil change. To try and soften the blow for our customers we created the oil change packages to provide extra services, including tire rotation and a more extensive car wash and cleaning, however, we sincerely apologize if this was not made clear to you. You've been a great customer and we truly appreciate your business. If you have any further questions or concerns, please feel free to contact our Service Manager, Kevin O'Donnell, at 217-442-8400. Thank you!
Bought my very fist brand new car.
Bought my very fist brand new car. Experience was great until I recieved word from not the finance dept, not my salesman, but a member of the service department that my loan that was supposed to be paid off still owed a little over 80.00. They expect me to pay this! I WILL NOT be back to this dealership! This was their error, not mine!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
Awesome Dealership
Always have had a Great experience with firelands Chevrolet in Vermilion Oh , Very Professional, I truly Appreciate Adam and David in the parts Department and the other gentleman, I truly Appreciate Mark head of the Service Department and Storm , I have purchased a vehicle from them in the past, A Great group of sales Professionals, will always go back and purchase, Adam went Above and Beyond with the parts I needed, Keep up with the Great and Professional Service guys Thank you Randy Gilmore
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Randy - I want to make sure that the right location gets your extremely positive feedback and rating. We would, of course, love to have your business, but our location is Vermilion Chevrolet Buick GMC in Tilton, IL and I believe you meant this for this dealership: https://www.firelandschevyvermilion.com/ I hope you have a wonderful New Year! Heather Wilfley Director of Communications Drive217.com
Vermillion County Chevrolet
Mike and Logan were so helpful! I had previously had a bad experience at another car dealership and was very worried about buying another car. I was never under any pressure to purchase my car and they worked with me to get me the best deal possible. I will never go anywhere else to purchase a vehicle!! 10/10 would recommend!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Our staff is committed to providing each of our clients with the best automotive experience! Megan Thank You please let us know if you need anything Thanks Lou Reid General Manager
Great Service Department
My car broke down while on a trip. The service department went above and beyond to get the parts and repair done on the same day. The service representatives, the shuttle driver, and office staff were all professional and friendly. I appreciated their attention to detail, getting the problem solved quickly, and being kept well informed about what was going on with the repair and the cost. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Every day we strive to be excellent and feedback like yours is always the goal. Thank you, Nancy, for taking the time out of your busy day to let us know how we did. We hope you have a wonderful day!
Dale was an outstanding salesman to work with. Down to...
Dale was an outstanding salesman to work with. Down to earth guy. A nice change
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Please look over your vehicle carefully before buying. I...
Please look over your vehicle carefully before buying. I bought a 2020, didn’t notice the chrome molding had hail damage a lot of their vehicles has hail damage. I had to replace chrome on my own. sad story, yet true.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car