Reviews
We have been dealing with Paul Masse GMC for a long time
We have been dealing with Paul Masse GMC for a long time especially Tom Frat. He seems to know what we want and gives us all the options. We purchased a 2026 GMC Terrain and we are happy with it. Thank you again Tom for all your help. Your the best.
We have been dealing with Paul Masse GMC for a long time
We have been dealing with Paul Masse GMC for a long time especially Tom Frat. He seems to know what we want and gives us all the options. We purchased a 2026 GMC Terrain and we are happy with it. Thank you again Tom for all your help. Your the best.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Tom came highly recommended to us, and I can see why.
Tom came highly recommended to us, and I can see why. He was such a pleasure to work with, excellent with his communication, and made himself available for any questions at all times of the day. The best part was, he put zero pressure on us and knew the car inside and out. He is a true professional. I would highly recommend him to any and all I come across.
Tom came highly recommended to us, and I can see why.
Tom came highly recommended to us, and I can see why. He was such a pleasure to work with, excellent with his communication, and made himself available for any questions at all times of the day. The best part was, he put zero pressure on us and knew the car inside and out. He is a true professional. I would highly recommend him to any and all I come across.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great Sales and Customer Service.
Great Sales and Customer Service. Sales Representative went thru all the aspects of my vehicle.
Great Sales and Customer Service.
Great Sales and Customer Service. Sales Representative went thru all the aspects of my vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Service tech was very helpful in ensuring the service due
Service tech was very helpful in ensuring the service due was completed and provided, based on the mileage, recommendations for my next appointment. Overall a great experience.
Service tech was very helpful in ensuring the service due
Service tech was very helpful in ensuring the service due was completed and provided, based on the mileage, recommendations for my next appointment. Overall a great experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Irene, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great experience with this dealership.
Great experience with this dealership. Tom Fratantuono was extremely helpful in guiding me through the process of buying my car.
Great experience with this dealership.
Great experience with this dealership. Tom Fratantuono was extremely helpful in guiding me through the process of buying my car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Just leased a new Encore our salesperson Tom was
Just leased a new Encore our salesperson Tom was unbelievable. The dealership is great especially the manager Rick.
Just leased a new Encore our salesperson Tom was
Just leased a new Encore our salesperson Tom was unbelievable. The dealership is great especially the manager Rick.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great dealership until you need service.
Great dealership until you need service. They are weeks ouy even with a check engine light is on
Great dealership until you need service.
Great dealership until you need service. They are weeks ouy even with a check engine light is on
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Two and a half years later our salesman, tom frat, is
Two and a half years later our salesman, tom frat, is still going above and beyond for us!! He arranged a service for my truck, got me an appointment and the truck fixed in no time. This man is a true people person and knows customer service like the back of his hand. Tom needs to be recognized for his ability to ALWAYS TAKE OF THE CUSTOMER FIRST!
Two and a half years later our salesman, tom frat, is
Two and a half years later our salesman, tom frat, is still going above and beyond for us!! He arranged a service for my truck, got me an appointment and the truck fixed in no time. This man is a true people person and knows customer service like the back of his hand. Tom needs to be recognized for his ability to ALWAYS TAKE OF THE CUSTOMER FIRST!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
James, thank you for your kind review; we are happy to pass along your comments to the team here at Paul Masse Buick GMC South, INC.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I appreciate the prompt and excellent service that was
I appreciate the prompt and excellent service that was provided at Paul Masse Buick GMC South. Special thanks to Peter from the service department who worked hard to assure that all of the issues with my wife's pickup truck were resolved. Thanks to Paul and the great team he has assembled.
I appreciate the prompt and excellent service that was
I appreciate the prompt and excellent service that was provided at Paul Masse Buick GMC South. Special thanks to Peter from the service department who worked hard to assure that all of the issues with my wife's pickup truck were resolved. Thanks to Paul and the great team he has assembled.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Ann, thank you for your kind review; we are happy to pass along your comments to the team here at Paul Masse Buick GMC South, INC.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The sales team are always professional and knowledgeable.
The sales team are always professional and knowledgeable. I refer all friends and family to Paul Masse.
The sales team are always professional and knowledgeable.
The sales team are always professional and knowledgeable. I refer all friends and family to Paul Masse.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car