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Burdick Toyota

(286 reviews)

Reviews

(286 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Excellent experience

Stress free buying experience. I especially appreciated the help given me by Chris in the finance office.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Better than ever

My wife and I have bought 4 vehicles from Matt at Burdick Toyota, it's the only place we will do business. Everything from the buying experience to the service dept. is 1st class.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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GailT

Excellent salesman, Pete T. Service department great with a pleasant place to wait for work to be completed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Always makes car buying easy

This is my second time purchasing a Toyota through Burdick and my experience was great both times. My sales person was Chris he did an excellent job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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The best around.

Sales are as easy as it gets. Peter Tortorello makes the process of buying a car quick and easy. I know from experience car dealerships have a lot of turn over when it comes to employees. So when you go to Burdick Toyota and see the same faces year after year that says something about the dealership and its managers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Pedro Jimenez

Best experience. Zach made this painless. Will continue to shop Burdick Toyota and work with Zach. Time to drive my 2017 Toyota Highlander XLE.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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My car /truck experience with Burdicks Toyota

My wife, myself and both daughters have leased a total of 8 vehicles from Burdicks Toyota over the last several years, we found both the dealership and our salesman Pete Tortorello to be extremely honest, and professional during our leasing process! We travel to Syracuse from Watertown and Pete always gives us the best deal possible, if your in the market for a Toyota, Burdicks and Pete Tortorello are the guys too see!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Greatest buying experience!

Peter Tortarello was our salesman and it was a great buying experience. We didn't feel forced into one direction or another on our purchase. Even though he is a busy salesman you never feel slighted. I would recommend a visit to Peter for the one on one buying experience. You won't be disappointed!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Burdick customer for 20+ years

I've leased with Burdick Toyota for more than 20 years. I've leased cars, minivans,SUVs, and trucks and have been very happy with each. Peter Tortorello has helped me on every sale and I have even sent friends and family to him. Everyone raves about the service Peter and Burdick delivers. I'll be back in January 2018 for another vehicle. Couldn't be happier

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Fantastic customer service!

I came in last year looking for a new car. I had a Mitsubishi for 6 years and had trouble with customer service and the vehicle. It was time for a change and I heard great things about Toyota so I decided to give it a try. I met with a car salesmen by the name of John Gaca. He took the time to explain everything to me and make sure I felt comfortable. I ended up with a 2014 highlander and I absolutely love it!! I'm so glad I made the switch and was able to work with John. He made the car buying experience so much better! Thank you John and burdick Toyota. You guys are first class and I will be back for another highlander!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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