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Bert Ogden INFINITI

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (136 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (136 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bert Ogden INFINITI from DealerRater.

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Well.. I just got my new truck delivered to my home and...

Well.. I just got my new truck delivered to my home and so couldn’t be any happier!! All the thanks to Christina, the assistant manager and sales associate, Leo. I found a used truck online and Christina was happy to help me get into it. They were both so helpful in the previewing of the vehicle and the purchasing process. I’m delighted with Bert Ogden Infinity services and will be returning business when in need of a new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I was pleasantly surprised by the sales experience...

I was pleasantly surprised by the sales experience offered at Bert Ogden Infiniti I usually go out of town to buy but Bert Ogden offered everything I wanted

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

sorry I have no much comment to say. . . Merry Christmas...

sorry I have no much comment to say. . . Merry Christmas to you all and Hoping for a Happy Prosperous and Healthy New Year. God bless us all ! ! !

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

The worst experience ever. I would never recommend a...

The worst experience ever. I would never recommend a friend to shop there. The most unprofessional people who just pass the bucket and never resolve issues.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Happy customer

Bert Ogden Infinti staff was great!! They went out and beyond for me and my husband!! I can’t thank them enough!! Thank you Thalia and Daryl!! You guys are awesome!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Failed Service Promise

Service manager makes promises he cannot keep. Third vehicle purchased at this facility and its always the same excuses, but on purchase day they promise the moon (don't wait, it will not be delivered) Over all very happy with vehicle, just dealing with dealership makes me cringe when I need them to live up to their end of keeping up with recalls.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 2.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great dealership! Thalia was my salesperson. She was...

Great dealership! Thalia was my salesperson. She was very accommodating by having all my questions answered in a timely manner and a real go-getter! When it was time to purchase, Thalia and her director, Rene, really went out of their way to make things happen and to create win-win options. In the end, I purchased the car, and my lasting impression of the Bert Ogden Infiniti dealership team is nothing short of exceptional and very professional!! Thank you very much Thalia and Rene! I highly recommend this dealership to allow them the opportunity to earn anyone’s business.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Did not respect our appointment and did not resolve our...

Did not respect our appointment and did not resolve our vehicle issues after having the vehicle for a couple of days. Very disappointed with the service.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very happy with experience. Was slightly disappointed...

Very happy with experience. Was slightly disappointed with the scratches on the left side door. Would appreciate inspection of the car more diligently. Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I've bought many cars long distance. This dealership is...

I've bought many cars long distance. This dealership is the worst accountability ever. Screwed up title and are completely unresponsive, don't return calls.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.