Reviews
Always a Great Experience
This level of service is why I own a Mercedes. The entire staff in Waco is top notch.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Robert, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Amazing team
Anjelica was my sales associate that helped me get the vehicle I?ve been wanting. She communicated with me the entire week. She was EXTREMELY patient, helpful & understanding. I drove 4 & a half hrs in an rental car just to purchase a vehicle, because she was VERY nice.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Nathaniel, we are pleased to hear you had such a positive experience with us. Feel free to stop by if you ever need any more help.
Mercedes Benz of Waco
We had a GLE 350 serviced that we bought from another dealer in FL. The Waco MB franchise has very friendly people and they serviced our vehicle with no issues, on time and provided a loaner for the days it was going to be in the shop. For a high end luxury brand the customer waiting area needs a major upgrade. I am used to be being catered to with free popcorn, cookies, snacks and sodas and most MB and Lexus dealers have a person on staff serving you. The waiting area has a self serve coffee maker and some bottled water and feels like a Chevy dealership. I am glad I didn't have to wait for long to get a loaner vehicle. If I have to drive to San Antonio to have my SUV serviced just to feel catered to I will.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we're happy you found our staff to be so supportive during your experience here, As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Tracey Allen was very helpful and understanding of what I
Tracey Allen was very helpful and understanding of what I was looking for . She is amazing !
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Daniela, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Waco. Feel free to stop by if you ever need any more help.
I had a great experience buying my first Mercedes!
I had a great experience buying my first Mercedes! Thank you Pablo for the greatest customer service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are pleased to hear you had such a positive experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
The Service team, is so much better now, and Caroline,
The Service team, is so much better now, and Caroline, Paul did a great job. 5 star good Job.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, it is great to read such wonderful comments about your recent experience with us! We're always here to provide exceptional service at a great value. We hope you'll consider us again in the future!
I appreciate Mercedes Benz of Waco because they were very
I appreciate Mercedes Benz of Waco because they were very communicative. At every point they made sure that myself and my dad knew what was happening with my car. I especially appreciate Caroline and her patience and kindness. Amazing customer service!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are pleased to hear you had such a positive experience with us. We always strive to provide personable and excellent customer service. Thank you for the review!
Service was great, they were fast and efficient.
Service was great, they were fast and efficient. Manager was great at communication. Thanks for your help!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great service
They had my car way past the appointment, they had to keep until the next day so they waive the whole repair fee
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for letting us know about your recent visit to Mercedes-Benz of Waco. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (254) 244-0166. We hope to hear from you.
Pablo and everyone were so helpful.
Pablo and everyone were so helpful. Pablo went above and beyond to make sure we picked the right car, everything went so smooth and I was happy with the service I received..
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Waco. Don't hesitate to call us if you ever need anything. Be safe on the road!