Reviews
Riley was fantastic and did a great job throughout the
Riley was fantastic and did a great job throughout the whole process! My one complaint is the amenities in the dealership. The only thing available while waiting is water. Some snacks would be much appreciated. We take our Mazda to Bob Moore and they have a great selection of snacks.
Riley was fantastic and did a great job throughout the
Riley was fantastic and did a great job throughout the whole process! My one complaint is the amenities in the dealership. The only thing available while waiting is water. Some snacks would be much appreciated. We take our Mazda to Bob Moore and they have a great selection of snacks.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent service.
Excellent service. Maintains excellent records. The service staff are knowledgeable and if they do not know they seek answers with the service technicians.
Excellent service.
Excellent service. Maintains excellent records. The service staff are knowledgeable and if they do not know they seek answers with the service technicians.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
This is my second time taking newer Highlander in for a
This is my second time taking newer Highlander in for a front wheel alignment. It still pulls to the right just like the first time. The car only has 24,400 miles and most of it was on great roads in Prescott, AZ. l'm good at avoiding pot holes here where l grew up. Not sure what to make of this.
This is my second time taking newer Highlander in for a
This is my second time taking newer Highlander in for a front wheel alignment. It still pulls to the right just like the first time. The car only has 24,400 miles and most of it was on great roads in Prescott, AZ. l'm good at avoiding pot holes here where l grew up. Not sure what to make of this.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Justin West Asst Service Manager jwest@group1auto.com
Dealer gave me a free oil change.
Dealer gave me a free oil change. They prompted me via email and provided me an appointment the next day. Very professional.
Dealer gave me a free oil change.
Dealer gave me a free oil change. They prompted me via email and provided me an appointment the next day. Very professional.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you so much for your positive comments about Bob Howard Toyota! Please don't hesitate to reach out if there's anything additional we can do for you.
High quality, professional, representative and service
High quality, professional, representative and service agents. Cashier was efficient and pleasant. Waiting area had nice refreshments and comfortable chairs but the À/C didn’t seem to be working well on this visit.
High quality, professional, representative and service
High quality, professional, representative and service agents. Cashier was efficient and pleasant. Waiting area had nice refreshments and comfortable chairs but the À/C didn’t seem to be working well on this visit.
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!
The service for my car was great!
The service for my car was great!! I was in and out within 45 minutes!!
The service for my car was great!
The service for my car was great!! I was in and out within 45 minutes!!
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Sarah, thank you for sharing your positive experience! If you have any further questions, please don't hesitate to reach out!
Kelly was so amazing and really went above and beyond to
Kelly was so amazing and really went above and beyond to help me! She is new to her role, but no doubt is a great addition to the service team. She seamlessly made sure my service was completed in a timely manner while also offering emotional support. I would recommend Bob Howard to anyone simply for my interactions with Kelly!
Kelly was so amazing and really went above and beyond to
Kelly was so amazing and really went above and beyond to help me! She is new to her role, but no doubt is a great addition to the service team. She seamlessly made sure my service was completed in a timely manner while also offering emotional support. I would recommend Bob Howard to anyone simply for my interactions with Kelly!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
Very good service, quick turn around, good explanations,
Very good service, quick turn around, good explanations, friendly staff, clean facilities, no sales person pressure all the time
Very good service, quick turn around, good explanations,
Very good service, quick turn around, good explanations, friendly staff, clean facilities, no sales person pressure all the time
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Excellent staffs , I was stop by for service 1st time and
Excellent staffs , I was stop by for service 1st time and they take care really nice
Excellent staffs , I was stop by for service 1st time and
Excellent staffs , I was stop by for service 1st time and they take care really nice
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Curtis has been exceptional in keeping us informed and
Curtis has been exceptional in keeping us informed and going out of his way to get our car serviced. Thank him very much.
Curtis has been exceptional in keeping us informed and
Curtis has been exceptional in keeping us informed and going out of his way to get our car serviced. Thank him very much.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Juanita, we're happy to hear you had such a positive experience with Curtis! Feel free to reach out to us if you need anything. Have a wonderful day.