Jim Norton Toyota

We traveled over 4 hours to visit Jim Norton Toyota in Tulsa. They had the vehicle we were looking for and a great price. They had Dalton gave exceptional customer service. The wait to get into a financing room was a little long and that process could have been a little better streamlined but overall it was a great experience and we love our car!

Very good overall experience. Great sales associate, very good manager and finance rep. However, I did not have a Monte Blanc pen in the box in my glove compartment. I’m not sure if I was supposed to get a pen but I certainly don’t need the box. Just kidding. Very good dealership.

This is a great place to go especially if you are a first time buyer Troy and Doltoj did a great job of making my experience great!

The entire process was handled in an informative and courteous manner by all the staff. Jake Newell was very patient and answered all of my questions. The staff did a great job explaining everything as we went through the entire car buying process.

My third car purchase within five years. I know where the best service, product, and follow-up car care is. It’s Jim Norton’s. Wouldn’t be a returning customer otherwise.

My sister and I were both buying cars. We were disappointed in the financial service process as handled by Derrick. On the day I arrived to pick up my new car that was brought in from Texas, I learned that Derrick had been on vacation and hence the reason for non-responses. Enter Andy Currey. Andy is a get-er-done kind of guy. Even though he was unfamiliar with the specifics of my loan (and my sister's loan as well), he cheerfully jumped in, dug in, and determined what loops needed closed. He did this with no hesitation and I believe he even missed his turn in rotation to take care of us. Thank you Andy for showing us what real customer service is all about! I will review our sales person (Zoua) in a separate posting -- she is AWESOME too! Thank you!

Knowledgeable, professional service writer! Clean, comfortable waiting area. Fast, accurate repairs. What more could you ask! Keep up the good work.

Roger Hensley is a pleasure to deal with and very low/no pressure. My husband purchased a Tundra the month before and I met Roger then. He was so pleasant to deal with that when I decided to replace my car, he was a natural choice in choosing the 2019 Avalon. We continue to keep in touch with Roger on a personal basis, as well as through the dealership.

I hate buying cars, but Bruce Buck and Jim Norton Toyota made it a pleasant experience for me. Bruce was very considerate and listened to my want/needs. He worked to get me a deal I was satisfied with. I feel like I was treated with respect from everyone that I came in contact with.

Bought a 2008 Highlander with 150K miles. Expected to have to do $1-2K of maintenance on it upon purchase. However, the Toyota dealership (Hendrick Toyota in KC) I took it to later listed $4,700 of non-routine work that needed to be done (wheels out of alignment, two significant oil leaks, including the engine). This Toyota dealership was shocked that Jim Norton Toyota sold the car in such a condition. Either the maintenance team was completely incompetent or they willingly lied about the car's condition. Hendrick Toyota even offered me a maintenance deal that Jim Norton would not (all I got was a sorry from them). Selling a car "as is" isn't an excuse to misrepresent a vehicle and pass the maintenance costs off to a new buyer. Would not recommend for used cars.