Reviews
Nice and welcoming when I pulled into the service bay.
Nice and welcoming when I pulled into the service bay. David was knowledgeable and helped me get what I needed!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for writing this amazing review for our team! At Jim Norton Toyota, we always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Courtney, Jim Norton Auto Group
Very helpful and friendly great experience curious
Very helpful and friendly great experience curious answered all questions and answered phone or called right back
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Sincerely, Courtney, Jim Norton Auto Group
Problem with with key batteries, not resolved, to return
Problem with with key batteries, not resolved, to return for solution. New fellow not knowlegeable with proceedures.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We are thankful for every customer who enters our building and always strive to provide exceptional customer service. Thank you for sharing your concerns. They have been shared with our management team for further review. Unfortunately we cannot identify you by your username and kindly request you reach out to our Fixed Operations Director, Greg Foster, at 918-250-6888 or greg_foster@jimnortontoyota.com so that we may speak with you directly. Sincerely, Courtney, Jim Norton Auto Group
I bought my first Toyota in 1971, and had one ever since.
I bought my first Toyota in 1971, and had one ever since. Jim Norton has the best Toyota service I have ever had. The whole process is very professional.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that our team provided you the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Sincerely, Courtney, Jim Norton Auto Group
Very professional, listened we we asked a question.
Very professional, listened we we asked a question. Satisfied. We will be back in the future.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for writing this amazing review for our team! At Jim Norton Toyota, we always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Courtney, Jim Norton Auto Group
I appreciated the professionalism of all staff members.
I appreciated the professionalism of all staff members. Service was prompt and I did not have to wait past time promised for service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. Thank you so much. If you have any further needs, do not hesitate to come back to see us. Sincerely, Courtney, Jim Norton Auto Group
The service here and the staff are always fantastic.
The service here and the staff are always fantastic. I would highly recommend them to anyone.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to submit this amazing feedback! Our team takes pride in their fast, friendly, and efficient customer service and will be ecstatic to hear that you left Jim Norton Toyota satisfied. We are very appreciative of your 5-star review and recommendation. We appreciate you continually trusting us with your automotive needs and look forward to working with you again soon! Sincerely, Courtney, Jim Norton Auto Group
Great experience would recommend to anyone looking to
Great experience would recommend to anyone looking to purchase a new vehicle John Rogne is a very helpful and professional salesman.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations on your new vehicle, Jerry! Thank you for taking the time to write about your experience. It's great to know John and our staff were able to provide you with a pressure-free and knowledgeable purchasing experience. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Courtney, Jim Norton Auto Group
Friendly service and did good job .
Friendly service and did good job . Service was completed as promise! Appreciate free car wash.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Sincerely, Courtney, Jim Norton Auto Group
Explained all the scheduled repairs.
Explained all the scheduled repairs. Kept me informed during the maintenance and did all maintenance in a timely fashion.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time out of your day to share your wonderful experience with us! We are delighted to hear you were treated with prompt, courteous, and informative service on your vehicle. We hope you will give us the opportunity to help you again whenever it’s time for your next service. Sincerely, Courtney, Jim Norton Auto Group