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Jupiter Chevrolet Inc

(172 reviews)

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(172 reviews)

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We are repeat customers in sales and service. We come from out of town to visit Jupiter as we believe them to be the best!!

We are repeat customers in sales and service. We come from out of town to visit Jupiter as we believe them to be the best!!

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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I found what I wanted, except for color. Two other dealerships didn?t have the color I wanted either. Customer service was very good and helpful. The young lady was very knowledgeable and answered all my questions.

I found what I wanted, except for color. Two other dealerships didn?t have the color I wanted either. Customer service was very good and helpful. The young lady was very knowledgeable and answered all my questions.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for sharing your experience with us, Gloria! We’re glad to hear our team provided helpful, knowledgeable service and made sure all your questions were answered. While the exact color you wanted wasn’t available, we’re happy we could still help you find the right vehicle. We truly appreciate the opportunity to earn your business and hope you enjoy your new ride! Sincerely, The Jupiter Chevrolet Team

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Adriana Cortez was very helpful in finding the right car (Chevy Trax) and in facilitating a satisfying purchase

Adriana Cortez was very helpful in finding the right car (Chevy Trax) and in facilitating a satisfying purchase

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for your review! We’re happy to hear that Adriana was able to assist you in finding the perfect Chevrolet Trax and make your purchase satisfying. We appreciate your feedback and hope to see you again at Jupiter Chevrolet. Sincerely, The Jupiter Chevrolet Team

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Jupiter Chevrolet changed my oil last week and, as always, provided excellent service. The staff is kind, courteous, and ensures I’m comfortable while waiting. Mr. Ashcroft even offers complimentary drinks from the vending machine. I won’t trust my car with anyone else!

Jupiter Chevrolet changed my oil last week and, as always, provided excellent service. The staff is kind, courteous, and ensures I’m comfortable while waiting. Mr. Ashcroft even offers complimentary drinks from the vending machine. I won’t trust my car with anyone else!

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for your wonderful review! We're thrilled to hear about your positive experience at Jupiter Chevrolet. It's great to know that our team, including Mr. Ashcroft, made your visit comfortable and enjoyable while providing excellent service. We truly appreciate your trust in us for your vehicle's needs. We look forward to seeing you again soon! Sincerely, The Jupiter Chevrolet Team

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I went in for an oil change and emissions test. They didn't top off my fluids, which I thought was standard for all oil changes. I decided to have them replace my windshield wipers, thinking it'd be a small expense, but they charged me a $65 service fee for the 5 minute task. They didn't disclose the service fee, but shame on me for not clarifying ALL expenses before having them work on my vehicle. In total, an oil change, front end alignment, and windshield wipers cost an absurd $331... $193 in labor for the 90 minutes that I was there.

I went in for an oil change and emissions test. They didn't top off my fluids, which I thought was standard for all oil changes. I decided to have them replace my windshield wipers, thinking it'd be a small expense, but they charged me a $65 service fee for the 5 minute task. They didn't disclose the service fee, but shame on me for not clarifying ALL expenses before having them work on my vehicle. In total, an oil change, front end alignment, and windshield wipers cost an absurd $331... $193 in labor for the 90 minutes that I was there.

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Jake, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (972) 271-9900 when you have a chance. Thank you, and we look forward to hearing from you.

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almost 3 months without my silverado because it’s been at the service department how is that equal or possible over a differential problem don’t even feel like i own the truck anymore disappointed in this dealerships service

almost 3 months without my silverado because it’s been at the service department how is that equal or possible over a differential problem don’t even feel like i own the truck anymore disappointed in this dealerships service

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Amazing people starting with Jaime the seller of my car can always reach out and he always helps out and JASON ASHCROFT who repaired a electrical issue are the best everyone there is actually very friendly and kind issue was repaired in one day that was great but from start to finish communication was amazing very kind the lady that took paperwork dont recall her name but she was great as well and Manager stepping in with the insurance confirmation part just made it work faster greatly recommend this dealership they have amazing people.

Amazing people starting with Jaime the seller of my car can always reach out and he always helps out and JASON ASHCROFT who repaired a electrical issue are the best everyone there is actually very friendly and kind issue was repaired in one day that was great but from start to finish communication was amazing very kind the lady that took paperwork dont recall her name but she was great as well and Manager stepping in with the insurance confirmation part just made it work faster greatly recommend this dealership they have amazing people.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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I want to give 10 stars! Jupiter Chevrolet is my favorite Chevrolet Dealership. I have visited various Chevy dealerships around DFW and I never get the same welcoming and helpful experience that I get from Jupiter Chevrolet. Everyone I interact with whether in person or over the phone is always courteous and informative. Every single time I go I have a great experience with great conversation and friendliness no matterhow long it has been since my last visit. If I could un-purchase recent car and repurchase it from Jupiter Chevrolet I would. I truly love your team. Special thank you to Harold who I met for the first time for my recent oil change. I left the dealership feeling empowered with knowledge about my vehicles maintenance needs; information the other Chevy dealer seller never even mentioned. Harold was welcoming, respectful and honest. I felt like he truly cared about me and my car. I also want to thank Santos for all of the information and help with my current car and previous car. He went out of his way to provide information I needed without hesitation and I didn't even realize he was going to do it the same day! A special thank you goes to Bobby as well. It always feels good to catch up with him whenever I go. All around great, friendly and trustworthy guy. Hope things work out well regarding your truck. Phone receptionists, thank you all as well. You're all so kind! Anyway, thank you again Jupiter Chevrolet. I will not buy another car anywhere else again.

I want to give 10 stars! Jupiter Chevrolet is my favorite Chevrolet Dealership. I have visited various Chevy dealerships around DFW and I never get the same welcoming and helpful experience that I get from Jupiter Chevrolet. Everyone I interact with whether in person or over the phone is always courteous and informative. Every single time I go I have a great experience with great conversation and friendliness no matterhow long it has been since my last visit. If I could un-purchase recent car and repurchase it from Jupiter Chevrolet I would. I truly love your team. Special thank you to Harold who I met for the first time for my recent oil change. I left the dealership feeling empowered with knowledge about my vehicles maintenance needs; information the other Chevy dealer seller never even mentioned. Harold was welcoming, respectful and honest. I felt like he truly cared about me and my car. I also want to thank Santos for all of the information and help with my current car and previous car. He went out of his way to provide information I needed without hesitation and I didn't even realize he was going to do it the same day! A special thank you goes to Bobby as well. It always feels good to catch up with him whenever I go. All around great, friendly and trustworthy guy. Hope things work out well regarding your truck. Phone receptionists, thank you all as well. You're all so kind! Anyway, thank you again Jupiter Chevrolet. I will not buy another car anywhere else again.

Rating breakdown (out of 5):
Customer service
—
Buying process
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Quality of repair
—
Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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If I could give your used car department a zero I would, they way you treat you customers is deplorable and you should be ashamed. My friend bought a vehicle there and not understanding all the ins and outs of finance she attempted to return the vehicle once she realized what had happened. Instead of working with her you rudely told her to get off your property.

If I could give your used car department a zero I would, they way you treat you customers is deplorable and you should be ashamed. My friend bought a vehicle there and not understanding all the ins and outs of finance she attempted to return the vehicle once she realized what had happened. Instead of working with her you rudely told her to get off your property.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
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In and out in 1 hour on a Saturday, for an oil chage and inspection, and on short notice. Good job Jupiter.

In and out in 1 hour on a Saturday, for an oil chage and inspection, and on short notice. Good job Jupiter.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Patrick, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!

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