Reviews
Understanding warranty’s
Pleasant and understanding and insightful and very knowledgeable of everything that was going on with my car and also gave knowledge of what I can do for upgrades
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Second purchase from Brad
Brad is excellent to work with as was Bill in Finance. Had a little trouble with the cover on my order in that it was a soft cover and would not work with my tool box, but it was resolved to my satisfaction.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Oil change
Excellent service but 60 bucks for cabin air filter was a bit much. I also wonder why they didn't realize I had a recall on my truck.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Updated review
I had some issues with the service department after having my engine replaced and it was leaking oil. I wasn't originally happy with my service when returning it to be looked at. The service manager contacted me made sure my car was fixed properly and made things right.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Best car buying experience to date!
After shopping almost every Jeep dealer in the DFW area, we stopped at Huffines CJDR. Ken was a superb salesman, perfect gentleman, not pushy or high pressure. He and the sales staff made the purchase of our Jeep Rubicon the best buying experience we have ever had. We are happy to give our highest recommendation. Jeff in the finance department was great, he worked hard to get us the best rate possible, he was great to work with, great personality and laid back approach to business. Racheal was a great resource for accessories and getting our windows tinted. And Shawn in the maintenance department.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
A wonderful experience
I had a wonderful experience purchasing my new 2019 Jeep Cherokee 4x4--primarily due to the excellent customer service by Surya Bhasin, who sold me the vehicle. He was outstanding: friendly, responsive, and genuine. A true asset to Huffines!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Bluetooth Issues
I was in the dealership industry for almost five years, worked here at Huffines in sales, and did a stint as a service advisor myself at another dealership. So I know that electronics and Bluetooth issues can be a huge pain. Regardless of whether my issue was an easy fix or not, I would have never known the difference. Because Jordan handled my ticket with an incredibly professional and smooth manner. Kept me up to date and got straight to the point. He definitely embodies all the ideals and characteristics that made me love working at Huffines, and will keep me coming back as a customer. Huffines is a class act from top to bottom.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Friendly and better service
Service was performed timely and personnel were friendly. Cost of service was much more affordable that what I was previously charged at a dealership located in Irving.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
2019 Jeep Cherokee; 5k maintenance
Chris Tucker, Service Advisor, was outstanding! I was a drive in and Chris attended me almost immediately. He described what would service would be done and informed me of my expected wait time which was very accurate. Although there is a dealership closer to me, I will surly return to Huffines for further vehicle maintenance, as required.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Warranty recall
I called and talked to Mike Barnett about a recall on my company 2018 pickup. He said bring it in and contact him. I got to the dealership about 8am on Saturday 3/9/19 and told him about the truck. In about 30 minutes the recall had been repaired and I was on my way. When i got there the vehicles were lined up into the street. Service was fast and Mike was very friendly. (You might add more parking for vehicles coming in for service.) Mike was very helpful and had the service done very quickly. He explained what the recall was. Great to work with Mike and will definitely contact him again when i need to come back for service. William B Hale
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with the entire Huffines Chrysler Jeep Dodge Ram Lewisville Team. We are happy to take care of all of your automotive needs. Sincerely, Greg Birdsall General Manager
