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Huffines CDJR of Lewisville

(2,188 reviews)
Visit Huffines CDJR of Lewisville
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–7:00pm
Tuesday 8:30am–8:00pm 7:00am–7:00pm
Wednesday 8:30am–8:00pm 7:00am–7:00pm
Thursday 8:30am–8:00pm 7:00am–7:00pm
Friday 8:30am–8:00pm 7:00am–7:00pm
Saturday 8:30am–8:00pm 8:00am–5:00pm
Sunday Closed Closed
2018 state dealer award
View 9 awards
2018 state dealer award
2023 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 568-4178 (888) 568-4178
Used (877) 250-6421 (877) 250-6421
Service (888) 604-2189 (888) 604-2189

Reviews

(2,188 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Huffines CDJR of Lewisville from DealerRater.

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Exceptional Expereince, EVERYTIME!

Whenever its time to upgrade our cars, we always go and see Terry Layman at Huffines. We appreciate his expertise in knowing the right car for us while explaining clearly the benefits and features of each car, so you always feel confident in your choice. He is quick to address any concerns and overall makes the car buying experience easy and enjoyable. We are on our 8th car purchase from him (and Huffines) and we have never been disappointed. Keep up the good work!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your strong loyalty with Terry Layman and the Huffines Chrysler Jeep Dodge Ram Lewisville team. We are excited to help you with all 8 of your automotive purchases and look forward to continuing to help you with all of your future vehicles. Sincerely, Steve Baine General Manager (972) 755-3840

Fantastic Experience Start to Finish

I just took delivery of my 2016 Jeep Wrangler Unlimited and I couldn't have been happier with the experience. Justin Simpson was great. He asked the right questions and took me for a test drive. You didn't have the exact vehicle I was looking for in stock but he called me a few days later telling me he had something in transit that might fit the bill. He couldn't have been more right! We spent a total of about 10 minutes on the phone, I filled out an application online and came in to sign the papers later that day. I have bought a lot of cars in my life, but this was truly one of the best experiences I have ever had. All thanks to Justin. Keep him happy, you have a winner there! Thanks again for the great service from Justin and the entire team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new 2016 Jeep Wrangler Unlimited. We are excited Justin Simpson and the Huffines Chrysler Jeep Dodge Ram Lewisville was able to help you find the right vehicle for your automotive needs. We look forward to being your dealership of choice and welcome to the family. Sincerely, Steve Baine General Manager (972) 755-3840

Service

Service provided was excellent both sales and finance. The process was expedited in a timely manner. Negioations we quick and fair. Additionally finance option were offered.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your detailed experience with Huffines Chrysler Jeep Dodge Ram Lewisville. We are thrilled to provide you a great automotive buying experience. Sincerely, Steve Baine General Manager (972) 755-3840

Deceptive Sales Practices

I came to this dealership after them being highly recommended by one of their mechanics that I knew from the gym. He said they are very thorough with their used cars and if there is something wrong they fix everything on it. Being that they are a large automotive group, I asked if they would get a car from another lot if I wanted it. They vehicle I wanted was at their Plano location, but they told me I didn't qualify for it. Because I was coming out of a BK, they said that only their location had the relationship with the necessary banks to get me approved. So instead they told me I could only be approved on one vehicle. The oldest and highest mileage vehicle they had. It cost more and had more mileage than the other vehicle I wanted. But since I was having to give up my vehicles any day at this point, I really had no choice. I waited about 30 days to see if they would get anything else in and they kept telling me there is nothing that I qualify for but this car. So of course I end up getting it, only to find out that they sold me a vehicle that had been in an accident and NEVER even told me about it. Don't buy from this dealership without thoroughly having it checked out by your PERSONAL mechanic. I wouldn't send my mother to this dealership. The dealership claims that their resolutions are adequate yet I had to involve an attorney and they have felt the need to file and actual lawsuit. So obviously they just continue to lie. As for claims that I waited 2 years to inform them of the issue, I informed them the moment there became an issue and was told by 3 different mechanics and 2 General managers 15 months after having purchased the vehicle that it was in an accident. Not too mention then general managers claims that the vehicle passed their rigorous safety inspections, yet they weren't competent enough to figure out it had been in an accident and the need to disclose this info? That's just simply negligence! Again STAY AWAY from here. You'll regret it!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Mr. Murrell, The 2005 Chrysler 300 you purchased passed all safety related inspections and had a clean Carfax at the time we sold it to you and even to this date CarFax does not show any prior accident. Despite the fact your concerns were not communicated for almost two years from the purchase, we were very open with our desire to assist you. We had many conversations attempting to resolve the issue, but as you surely understand once you involved an attorney our communication had to be directed to him. Conversations with your attorney confirmed that we were being very reasonable with our proposed resolution. Steve Baine General Manager Huffines CJDR Lewisville 972-538-4112 972-538-4195 (FAX)

Best car buying experience ever

A big friendly group at this dealership, ask for Brett if you go here, went in picked out what i liked, got everything explained with great detail, very friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words about Brett and the entire Huffines Chrysler Jeep Dodge Ram Lewisville team. We are excited to help you find the right vehicle for your automotive needs. Sincerely, Steve Baine General Manager (972) 755-3840

Excellent Customer Service the Best of the Best

Jay in Sales, Bill and Jeff in Finance was awesome. They really took great care of my daughter and I. This was her first purchase, and they listen to her needs. I would highly recommend Huffines.The experience was great! We are very satisfied.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are so proud and excited to be trusted with your daughter's first automotive purchase. Thank you for sharing your great experience with Jay, Bill, Jeff and the Huffines Chrysler Jeep Dodge Ram Lewisville team. Sincerely, Steve Baine General Manager (972) 755-3840

Nothing Short of Amazing

I truly will never go anywhere but Huffines in Lewisville again. After a hellish experience at another dealership, Jeep had nearly lost my business for life. However, Huffines was a breath of fresh air and a walk in the park in comparison. Stewart Ericson and the finance team ensured that I got the exact car that I wanted, at the exact price that I wanted, and ensured that I was fully satisfied with my purchase. The amount of care, respect, patience, and flexibility that this team has is second to none. I would recommend them to anyone who is looking for a fair dealership, with a wide selection of vehicles, and a staff that will do their best to get you the best deal possible.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your strong loyalty to Huffines Chrysler Jeep Dodge Ram Lewisville. We are happy Stewart and the team was able to help you with all of your automotive needs. Congratulations on your new vehicle. Sincerely, Steve Baine General Manager (972) 755-3840

Easiest Car Buying Experience Ever!

I have bought many cars in the past, but never had an easier and more pleasant experience than with Joe at Huffines. I saw an ad for a car that I wanted and talked with him and went to see it. He let me take the car home and test drive it for a few days! After the first visit, my husband didn't even go with me. I did it all on my own! Joe made it easy. He used NO pressure. He was a true gentleman and there was NEVER ANY run-a-round tactics such as taking my keys of my car, "let me ask the manager" or any sitting and waiting or "stalling" tactics that make car buying so awful. I drove out of my way a ways to this dealership because they had the car I wanted in the color/ package I was looking for and I did not regret the drive...all because of Joe. Also, I already had a pre qualification financing set up with my bank that was a great low interest loan as I had a significant down payment. Well, Huffines finance guy got me an even LOWER interest deal with FWCC. Even that part was less time consuming than I've ever experienced before at other dealers even when I've been paying cash before. I am so glad to know there are still dealers and salespersons with integrity!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new vehicle. Thank you for taking the time to share your great experience with Joe Koubek and the Huffines Chrysler Jeep Dodge Ram Lewisville team. We are happy to provide you a great automotive buying experience. Sincerely, Steve Baine General Manager (972) 755-3840

Excellent Service

I just purchased my second vehicle from Huffines Dodge in Lewisville, Tx and had an overall great experience. Brent Kelley and JT Todaro were the representatives that helped me find my new vehicle. Brent even stopped by on his day off to make sure I was taken care of. Both were very knowledgeable and very considerate.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your great experience with Brett, JT and the Huffines Chrysler Jeep Dodge Ram Lewisville team. Sincerely, Roosevelt May General Manager (972) 755-3863

A welcomed change from the past

I could write a book on why we will shop with Huffiness and specifically David Webb again. We had been looking for a Ram 2500 Megacab 4x4 for 8 months before we had the pleasure of meeting David. I stopped in to just ask a few questions and inquire about what inventory they had coming in as no dealer within 200 miles had OUR truck in stock or pending delivery. After almost 2 hours with David answering question after question and showing me every option on different trucks that he could, I left armed with the knowledge we needed to make a purchase that we are 100% satisfied with. We had to order OUR truck, which is a very difficult in our instant gratification society, but David charted our course and truly held our hand during the process, fielding multiple calls and texts on aspects of the purchase in a highly professional and courteous manor. We recieved OUR truck earlier than promised and the journey did not stop there. It arrived on a Wednesday before the Friday morning we left for a Baseball Tournament in Houston. Even though we had not planned to take the truck on this trip, David made it possible. Once again working late and going above and beyond to make our purchasing experience a totally enjoyable one. I have already told friends, acquaintances, and collegues about David and Huffines and will not hesitate to do so in the future. OUR truck is everything we ever hoped for and more and without Davids help, it would have never come to fruition.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new truck. Thank you for sharing your great experience with Huffines Chrysler Jeep Dodge Ram Lewisville dealership team. Sincerely, Craig Robbins General Manager (972) 867-4000