Huffines CDJR of Lewisville

Recently purchased a pre-owned Ford Jeff and Joe are very helpful people who really do care. I am very happy we ended up at Huffines and would recommend this dealership. We truly appreciate thier kindness best experience we had at dealership.

We hadn't purchased a car in a couple of years, and we forgot the "pain" in the overall process. We found the car we wanted at another dealer at the right price, but due to their website marketing with false prices, we walked away from the car much to my daughter's disappointment. She learned a valuable lesson of integrity though, which was worth the disappointment. We then found another car that fit our profile during our internet search, and after we called to confirm the car's availability, we drove out for a test drive. Again, false advertising as the car was not at the dealer, so we left them as well. We quickly realized that we wanted to find a dealer with integrity, good customer service, and the car that met our purchase parameters. We found that in Brett Kelley, Bill Matson and Huffines. Definitely recommend them and this dealer.

We recently purchased a 2016 Jeep Renegade at this dealership. We had a great experience! Our sales person, Bruce Johnston, has a wonderful combination of humor and professionalism. He was able to answer all of our questions and find us the exact car we wanted. They did not have the specific blue Renegade on the lot, so Bruce, along with help from Josh, made it happen...by searching and finding it at another location (transferred here). Our previous car buying experience (many years ago through a different dealer) left a lot to be desired. We were very appreciated that at Huffines, our time was considered valuable. The process went smoothly during the financing stage as well. Israel was very courteous and listened to what we wanted. I would highly recommend Huffines in Lewisville, and specifically Bruce Johnston. He made the whole process enjoyable. We definitely will purchase our future cars from there!

Really appreciated the kindness of every Huffines employee. Mr. Lawson was very nice and helpful. It felt like a fun atmosphere to work in, which made it comfortable to purchase at. I love my Jeep Grand Cherokee!

I enjoyed working with Brett to learn about the various features available on the 2016 Challenger. He addressed all of my questions with patience and professionalism. I never felt hurried or pressured. After selecting the Challenger I wanted, Jeff was equally adept and timely with taking me through the leasing and trade-in steps of the process. I wish to thank Brett and Jeff for their assistance, and I look forward to seeing them again.

Started as probably the most pain free, quick and simple auto buying experiences I've ever had. I recently purchased a 2015 Ram 1500 from the their used car division. Terry Layman was very helpful and very patient. They were never pushy and never tried to convince me to buy today. Everything was on my time frame. Great communication with out any unwanted contacts. After the sale, there were a few small issues they had to take car of on the truck. They got it in, took care of everything, and got it back with everything done to my expectations. Then I discovered a hail damage repair spot and a couple of small issues. I tried to communicate these things with Terry, and we exchanged a couple of e-mails & texts, but no progress. Then he stopped responding to e-mails. I assumed that they had their money and were done with me. I wrote an honest descriptive review of the whole experience on Google, dropping my original good review of 5 stars down to 2. A few days later General Manager Steve Baine called me and discussed the issues. He was very surprised that Terry had dropped the ball the way he did and offered to take care of all issues. He put me in touch with Used Car Manager Greg Birdsall, who arranged a loaner truck and got all the issues addressed. I've kicked my Google review and this one back up to 4 stars. The only reason it's not 5 is that the whole experience should have been handled differently from the beginning. Issues with the truck that occurred while the truck was in Huffines possession should have been brought to my attention. Terry should have taken care of his customer after the sale. I think, at some dealerships, there is a bit of a disconnect between the new car department and the used car department. Used cars present a unique challenge in customer service as there is a greater likelihood there will be issues after the sale. I still have mixed feelings with Huffines used car department, but my thanks to Steve and Greg for stepping up to the plate and addressing the problem. I think it shows that Huffines does have a commitment to customer service, just more so at the Management level than with the used car salesmen. Ultimately, if there is a problem, they will make it right.

I recently purchased a new 2016 Jeep Cherokee at Huffines Lewisville, and after searching at other dealerships, I am so glad that I ended up buying my car here! The employees really do care about you and what you want. Jeff, Steve, Hamed, and Logan were all more than helpful. I am so thankful that they made this car buying process so easy!

Bought a car a few years ago from David and when I decided to upgrade came back to see what he could do for me. He came through in the best way. I could not be happier.

This is my second vehicle purchase with Huffines. I have now purchased a new and used vehicle from them. This time Huffines did not have the vehicle I needed on the dealership, but searched for me and found it! I love my New 2016 Jeep Grand Cherokee and it has all the bells and whistles I needed in my price point!

I contacted Huffines about a certified pre-owned truck listed on Autotrader. I was told it was gone but there were a few others just like it. (I know. I know. Why do we fall for this?) Regardless, I spent two hours in metroplex traffic to get to this dealership and test-drove two vehicles on Friday afternoon. That evening I texted my intent to buy one of them…at the “no hassle” asking price no less!! At 8:45am Saturday morning the salesman called to confirm the deal and we set a pick up time. I arranged transportation, EMAILED MY PERSONAL INFORMATION for the transaction and was hitting the road when, at 9:30 am, I received a second call from the salesman. He informed me that "the decision had been made to sell the vehicle to someone else"…because they were already there. He said the truck was already being prepped for me when they showed it! If a dealership is willing to sell you a “SOLD” vehicle that should tell you all you need to know about the value they place on commitment. But I should have known better. The other vehicle I drove had almost 30% more miles on it than advertised!!! It smelled like smoke and the back seat was covered in DOG HAIR!!! The salesman had no explanation but jokingly suggested that someone had taken it on a road-trip. (FYI This truck is STILL deceptively advertised on their site AND on Autotrader as a "certified pre-owned with 10,000 miles!) Wait…it gets better! After getting the shaft on our “deal”, I was told that the truck I had originally called about was miraculously available again!!! The salesman said “I guess that sale fell through or something.” Imagine that. The problem is that I had seen that very truck on their lot the day before and...IT HAD DEALER PLATES ON IT!!! Of course I took note because it was supposedly "gone". It is also STILL advertised as certified. No telling how many miles the dealer has put on it. The best part was that they said they would let me know if the sale fell through. You know, the sale of "MY" truck to someone else. LOL! No thank you Huffines. It is a shame that yet another used car dealer chooses to reinforce the stereotype.