Huffines CDJR of Lewisville

This experience went from awful to fantastic with a single phone call. I first took my car in for a short causing the rear lights to suddenly go out without warning. I mentioned at the beginning of the conversation that I had seen this same issue on the Challenger Forums and showed him a printout where the other owner talked about the dealership finding a kinked/cut wire in the front assembly near one of the radiator mounts. After replacing other electronic parts in the car, but not checking the area I specified, they gave the car back to me after doing a few other repairs as well. While my car was there, they recommended getting some recall work done. One of these items was replacing the timing chain. They returned my car to me and I was almost rear-ended that night because the rear light issue was not fixed. I brought it back in and they found.... *gasp* a short in the front assembly where a wire was nicked near one of the radiator mounts. They repaired the short and I finally got the initial issue fixed. Two days after getting my car back the check engine light starting coming on, then would go off, then come back on. I brought my car back in as soon as I was able, to have it worked on again. After calling for 3 days and not able to get an update because when other service people looked at the notes there were not any, I finally received a voicemail message where told they would have to open the engine up. Since I saw this issue as being directly related to the recall repair they had dismantled the engine for just the week before I gave them the go ahead last Thursday morning. Now I have called Friday, Monday and today and only get voicemail. I am having to reschedule appointments and beg rides as I can since they still have my car in an unknown condition nor any hint as to a resolution or even what the issue is. So a week and a half after leaving it there, I have no idea how much longer they will have my car. I am extremely unhappy with the service and at this time will NOT recommend their service department to anyone. Then it all changed!!!! Something I was completely not expecting happened. I was contacted by the service department manager AND the dealership General Manager Steve Baine about the issues I had experienced. They took FULL responsibility and did not try to give me any excuses. They took care of everything, literally! I got a loaner so that I would not have to reschedule any more doctor visits, I received daily updates on the status of my car's repairs, certain costs (that the dealership controlled) were waived and they even threw in an oil change and tune-up at no cost to me as a way to say they were sorry for my earlier experience. I even got a follow-up a little while after my car was returned to me to make sure everything was as it should be. I would now recommend this dealership's repair shop to others and just suggest that you be clear and precise with how you want to be updated. Speak up if you are not happy with any portion of it. They worked very hard to change my opinion and were successful.

Working with Huffines was by far the best experience ever purchasing a vehicle. Terry Layman was the most knowledgeable and considerate salesperson we have ever worked with. He paid close attention to details and what our parameters were with the purchase. He went above and beyond to make our experience the best it could possibly be. I would HIGHLY recommend anyone and everyone seeing Terry when considering a vehicle from Huffines.

They made me make multiple trips, wasted my time. I kept calling about a jeep and they kept telling me it was on hold. Gave them my info in case it fell through. Had a friend show up and they tried to sell it to him on the spot.

Always an easy process... they listened to what I need every-time and find the right car instantly and no run around. Always trying! Great people!

Mark and Jeff truly love what they do. We have three boys under 8 years old and they really made this process painless. We definitely recommend Huffines! Thank you!

Leased my first challenger with the help of Steve Baine and Nabil Seyam. Fast forward 18 months, I want to trade, if I can, to a plum crazy sxt. They made it happen! Nabil found me a beautiful car, came in, signed the papers and I am one happy girl, Thanks again for making cur buying a pleasant experience!

I had the pleasure to work with Brett Kelley & Jeff Bockemehl. - Both were incredible! Brett worked with me for 3-4 days online, before even getting to meet in person. He was incredibly helpful, worked hard to answer my questions, and was a straight shooter. It was easily my best experience with a vehicle purchase! I worked with Jeff to finalize the deal and sign all the paper work. - Jeff provided incredible insight, and wonderful resources and explanations. If all dealerships had employees like Brett & Jeff, the world would be a better place, haha! -- Luckily for Huffines, it seems they have many, many, many quality employees providing tremendous service! Thanks guys! -Ryan

I've had my car for about 3 months now and I can't believe I haven't written a great review on Huffines Dodge Lewisville and Ron Sherrill! I can't thank Ron enough for helping me find the PERFECT car for me. He was very patient with me as I do have a busy work schedule. But as soon as I reached out about considering buying a Durango, Ron quickly went to work and helped me look for cars before I even arrived to the dealership. Ron sending me pictures of cars and information about what exactly I wanted in my new car purchase was a huge relief to know that the process of buying a car was a lot easier and convenient than I thought it would be. I never felt pressured and always felt comfortable moving forward with my Dodge, that was a big thanks to Ron! Thank you so much for making my entire car purchase experience amazing and flawless and whole lot quicker than other dealerships, if I could buy another car right now I would with you! But until then, I'm definitely recommending you to all my friends and family! Thank you Thank you!

I met Hamed in late January to go over the features of a RAM 1500 Longhorn. Hamed never pressured us but instead made sure we had the information we needed and arranged for a test drive. We told him we would be back in a month to make a final decision. When we returned he worked hard...not to sell us what was on the lot; but what was at other details that exactly fit the options we wanted. I chose this dealership because it was highly rated and chose Hamed because his reviews were excellent. His performance was exactly as the reviews indicated. I also want to point out that Izzy Barrera in Finance was equally helpful. He was professional and courteous, making it easy to get through the paperwork by explaining all of the documents. I would highly recommend Huffines for their service before, during and after the sale. And I would absolutely recommend Hamed. He's #1 for a reason!!!

From the time I emailed inquiring about the vehicle that I had been searching for locally and on the website to the time they delivered the vehicle to my house; dealing with the employees at Huffines Chrysler Jeep Dodge Ram (Michael Fries, Salesman, Jeff in Finance and Glen in Delivery) was very upbeat, professional and efficient. Really made purchasing my vehicle a pleasure. Will not hesitate to recommend to my friends and family to visit Huffines when purchasing a vehicle no matter where you live. Angie in Louisiana