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Huffines CDJR of Lewisville

(2,188 reviews)
Visit Huffines CDJR of Lewisville
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–7:00pm
Tuesday 8:30am–8:00pm 7:00am–7:00pm
Wednesday 8:30am–8:00pm 7:00am–7:00pm
Thursday 8:30am–8:00pm 7:00am–7:00pm
Friday 8:30am–8:00pm 7:00am–7:00pm
Saturday 8:30am–8:00pm 8:00am–5:00pm
Sunday Closed Closed
2018 state dealer award
View 9 awards
2018 state dealer award
2023 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 568-4178 (888) 568-4178
Used (877) 250-6421 (877) 250-6421
Service (888) 604-2189 (888) 604-2189

Reviews

(2,188 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Huffines CDJR of Lewisville from DealerRater.

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Great Experience!

Everyone we worked with was friendly and professional! We have already referred friends! We love our car and enjoyed working with you guys! Thank You

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new vehicle. Thank you for taking the time to share your experience with Huffines Chrysler Jeep Dodge Ram Lewisville. We look forward to helping you with all of your future automotive needs. Sincerely, Steve Baine General Manager 972.755.3840

Excellent Experience

Basel Abbas is an outstanding salesman. He was willing to take a personal interest in our requests and delivered. My wife and I contacted Basel via the internet and described the vehicle we wanted--a new red 300 Limited with a light interior, no moon roof and a 3.6 engine. He stated that he had none in stock but would search one out for us. In less than two weeks, the car arrived and was exactly what we wanted. There was absolutely no sales pressure. The deal we made was fair and the sales manager went out of his way to arrange an amical closure. This was the fourth vehicle we purchased from Huffines, but the first from Huffines in Lewisville. Basel was one of the best.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience with Basel Abbas and the Huffines Chrysler Jeep Dodge Lewisville team. Congratulations on your new red Chrysler 300 Limited as well as the other 3 vehicles you have purchased from Huffines. We look forward to continuing to serve all of your automotive needs. Sincerely, Steve Baine General Manager 972.755.3840

Great Experience

I recently purchased a Wrangler from Huffines in Lewisville and it was an incredibly pleasant experience. I'm from Houston and wanted a very specifically optioned vehicle, and Huffines had one just like I wanted. I called and quoted Nabil the price I was willing to pay and within minutes hammered out the details of the deal--something that would take hours of back and forth with most dealers. He was prompt and responsive to answering my myriad of questions. I arrived at the dealership and there were no surprises--exactly the deal we had discussed on the phone. Jeff was also great in helping with financing. I had what I considered a great rate from my local credit union but Jeff was able to get that beat with no problem. Great guys, great product, great dealership. There's a reason they've been in business 90+ years. I'll never buy a Chrysler product from anyone else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new Jeep Wrangler! Thank you for taking the time to share your experience with Nabil, Jeff and the entire Huffines Chrysler Jeep Dodge Ram Lewisville team. We are excited to be in business for over 90 years, but even more proud that we have earned your business for life. Sincerely, Steve Baine General Manager 972.755.3840

Flawless sales process from start to finish.

It was a pleasure working with Leon Speight throughout the sales process. His professionalism was top notch. My wife and I are very pleased with the deal we received on the 2015 RAM. My last 3 vehicles have all been purchased at this dealership and they will continue to receive my business.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new 2015 RAM. Thank you for taking the time to share your great experience with Leon Speight and giving Huffines Chrysler Jeep Dodge Ram Lewisville the opportunity to help with your last 3 automotive purchases. Sincerely, Steve Baine General Manager 972.755.3840

EXTREMELY poor service department

9/3/2015 Stay away!!!! The service department at Huffines is the WORST! I dropped off a vehicle and it sat without being looked at, for a week. I called and emailed every day and never received a response. It seems that my service advisor was fired and I was never notified nor contacted by anyone, especially my new service guy. Furthermore, when I finally got to speak to someone today, they got an attitude and were extremely rude. Do NOT give them your business!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

First and foremost, I sincerely apologize for your experience. Our lack of communication is unacceptable and will be addressed. Your overall comments are extremely concerning to me. Please allow me to apologize to you personally. Unfortunately I have no information on how to contact you. I can be reached by either the phone number listed below or my email address of steve.baine@huffines.net. Thank you, Steve Baine General Manager Huffines CJDR Lewisville 972-538-4112

Great Service

I recently purchased a 2015 Jeep Grand Cherokee from Nabil. From the moment my husband and I arrived, we were taken care of. I got a great price and the whole process was easy. Jeff in the finance office was great to work with as well. We will definetly return to do business again!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new 2015 Jeep Grand Cherokee. Thank you for taking the time to share your experience with Nabil and the Huffines Chrysler Jeep Dodge Ram Lewisville team. We look forward to helping you with all of your automotive needs. Sincerely, Steve Baine General Manager 972.755.3840

Service after the sale

If you want to purchase a new vehicle and then be forgot about after the sale by all means buy a vehicle from Huffines. If you want a Ram truck make sure you purchase the new diesel. How ever plan ahead and schedule at least two or three days a month to be with out a truck. Warranty and recall issues are extensive. To add to the inconvenience the service department has a long list of excuses of why it takes days to fix a warranty issue. Good luck getting a loaner they won't have one available. Don't worry, they do have a rental car company available at your cost.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for reaching out and sharing your frustrations. We truly want to take care of all of our customers as quickly as possible and make all service experiences the best they can be. I would like to discuss your particular situation in more detail, please contact me directly at 972-538-4112. Thank you, Steve Baine General Manager Huffines CJDR Lewisville 972-538-4112

Quality of service

I was wanted to replace my vehicle, so I drove in to Huffines Chrysler, Dodge & Jeep. I liked the styling of the 300. I got exceptional service from the salesperson,( Mr. Speight ) there was no pressure techniques, which made me want to buy from this location. It's because of sales persons like Mr. Speight, I have suggested, to friends, relatives, yet really to all that I can tell. If they are looking for a new car, check Huffines out and ask for Mr. Speight if possible, but I'm sure they would receive the same quality of service I received. BTW, Thanks Mr. Speight and Mr Bockermehl (finananing) I'm loving my new Chrysler 300..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new Chrysler 300. Thank you for taking the time to share your experience with Leon Speight, Jeff Bockemehl and the entire Huffines Chrysler Jeep Dodge Ram Lewisville team. We are excited to help you with all of your automotive needs and thanks again for referring your friends and family to us as well. Sincerely, Steve Baine General Manager 972.755.3840

amazing customer service.

Excellent dealership to work. Good price on my jeep. I had checked other dealerships. Much easier to work with. Brett did a wonderful job. My jeep was ready to go in time. Brett helped me set up my Bluetooth. Explained many of the options. If I had a question, I would call & Brett would answer my questions. He knew all about the jeeps.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new Jeep. Thank you for allowing Brett and the Huffines Chrysler Jeep Dodge Ram Lewisville team help find the right vehicle for you and your family's automotive needs. Sincerely, Steve Baine General Manager 972.755.3840

Used Car Buying Experience

I had an amazing experience with working with Joe Koubek from Huffines Chrysler Jeep Dodge Ram Lewisville. Joe was responsive and was able to listen to my needs so that I could obtain my ideal vehicle in the appropriate price range. I would recommend him to anyone else looking for a used vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your amazing experience with Joe Koubek and the entire Huffines Chrysler Jeep Dodge Ram Lewisville team. We look forward to continuing to help you with all of your automotive needs. Sincerely, Steve Baine General Manager 972.755.3840