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Huffines CDJR of Lewisville

(2,188 reviews)
Visit Huffines CDJR of Lewisville
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 8:30am–8:00pm 7:00am–7:00pm
Tuesday 8:30am–8:00pm 7:00am–7:00pm
Wednesday 8:30am–8:00pm 7:00am–7:00pm
Thursday 8:30am–8:00pm 7:00am–7:00pm
Friday 8:30am–8:00pm 7:00am–7:00pm
Saturday 8:30am–8:00pm 8:00am–5:00pm
Sunday Closed Closed
2018 state dealer award
View 9 awards
2018 state dealer award
2023 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 568-4178 (888) 568-4178
Used (877) 250-6421 (877) 250-6421
Service (888) 604-2189 (888) 604-2189

Reviews

(2,188 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Huffines CDJR of Lewisville from DealerRater.

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Excellence

To be honest I stopped first at Classic Dodge in Denton, needless to say I'm surprised it was NOT a good experience. A matter a fact I it almost turned me off from even considering to purchase a new vehicle. My daughter-in-law had purchased a vehicle from Huffines in Lewisville and called Kim Phillips and told her what I was looking for. Kim then got with Nabil Seyam who has sold my daughter-in-law her car. They worked as a team and found me a car in all aspects of what I was looking for, Honestly I went to Huffines dreading another experience like I had at Classic in Denton. But I was amazed how easy it was... My finance officer was Izzy Barrera and he was great. So I have to say between Kim, Nabil and Izzy and all their joint effort turned my buying experience a pleasure. I would highly recommend Huffines to all my family, friends and strangers. Thank you Huffines and your outstanding team!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your great experience with Kim, Nabil, Izzy and the entire Huffines Chrysler Jeep Dodge Ram Lewisville team. We don't know about the way other dealerships conduct business, but we feel you deserve to be treated with the upmost professionalism. We consider our customers like family and glad we were able to help you with your automotive needs. Sincerely, Steve Baine General Manager 972.755.3840

great experience

One of the best experiences I have had in 35 years of buying cars. Johnny Ray and Scott Bradley were a pleasure to work with. I am sure it was easier sine they had the Wrangler I wanted with the options in stock. Thanks guys and look forward to saying hello when I come to get the Willys serviced.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your great experience with Johnny Ray, Scott Bradley and the entire Huffines Chrysler Jeep Dodge Ram Lewisville team. Congratulations on your new Wrangler! Sincerely, Steve Baine General Manager 972.755.3840

Time-And-Money-Saving Experience

Nabil S. and Jeff B. were most pleasant to interact with for my truck purchase. I came from Houston, Texas to pickup a truck as my regular local dealer could not locate Houston-based inventory. We discovered the right truck at Huffines - and instead of doing a dealer trade, I came up to Lewisville to buy it out right. I am glad I did. I communicated with Nabil through email and he was incredibly responsive - and never pressured me for what he thought I wanted; only asking what I wanted or needed. The buying process was smooth and Jeff B. was able to arrange all the financing quickly and effortlessly. I would highly recommend! And yes, the truck and the buying experience were worth the 8-hour round trip commute!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your great experience with Nabil, Jeff and the Huffines Chrysler Jeep Dodge Ram Lewisville team. Congratulations on your new truck. We appreciate you making the drive from Houston to Lewisville to allow us to find the right truck for you and your family! Sincerely, Steve Baine General Manager 972.755.3840

Went in for one, walked out with two...

I contacted the dealership after visiting the website and finding an older Dodge Dakota I thought might be good for my Thrift Store. While dealing with Terry Layman on the truck, I mentioned that some day, I would like to surprise my husband with his dream car, a Cadillac CTS. Long story short, that day I DID surprise my husband with a CTS, and Terry and Johnny Ray helped make it happen! I am very happy with my entire experience dealing with these two gentlemen. Great customer service and communication... highly recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new Cadillac CTS! We are happy you allowed Huffines Chrysler Jeep Dodge Ram Lewisville be part of the surprise for your husband! We love helping dreams come true. Sincerely, Steve Baine General Manager 972.755.3840

BUY YOUR NEXT VEHICLE HERE!!!

First off, see Basel Abbas. He is the greatest car salesman I have ever had the pleasure of dealing with. His best quality was hearing what I needed in a new vehicle and exceeding my needs and expectations. I did not get the vehicle I came to the dealership to get but walked away with a better one that met my needs more than I thought. The pricing is unbeatable there and everyone I talked to was happy to be working there and helping their customers. I really appreciate everything about the dealership and do not plan to buy another vehicle anywhere else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your high praise about Basel Abbas and the Huffines Chrysler Jeep Dodge Ram Lewisville team. We love helping all of our customers and treating them like family. Welcome to our family and let us know if there is anything we can do for your automotive needs. Sincerely, Steve Baine General Manager 972.755.3840

Bad experience buying Demo vehicle

I believe the price I paid for a demo truck was way too high. Truck had 4800 miles on it, had been on the road for over a year (based on inspection sticker), and after I found the window sticker (folded & shoved deep in the glove box), I found out I only got $4K off the window sticker price. VERY disappointing given current TV commercials showing $12K off MSRP for 2014 RAM 1500s. David Jones drove it home for me, then I put it in the garage. I then went out of town for three days. Upon my return, Driver's side rear tire was flat.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you again for taking the time to speak with me regarding the issues you have brought to our attention. It is very important that we take care of our customers both during and after the sale. Getting a nail in a tire can be very frustrating, and I am sorry if we caused that situation to occur. As we discussed, there are various rebates and package discounts for different models of Ram trucks. The Ram Tradesman package is our lowest price point truck and a very good value. The TV commercial advertising $12,000 total savings refers to a Ram Lonestar package, and includes a factory package savings. For example, the $12,000 would include a combination of dealer discount, factory rebate, and factory package savings. Please do contact me if I can be of further assistance, we truly appreciate your business. Sincerely Steve Baine General Manager Huffines CJDR Lewisville 972-538-4112 972-538-4195 (FAX)

Great Experience!

Brooks was so friendly and helpful and made the deal happen in a timely manner with no pressure. Best car buying experience I've had!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with Brooks and the Huffines Chrysler Jeep Dodge Ram Lewisville team. We love helping our customers and thrilled that we can help you with all of your automotive needs. Sincerely, Steve Baine General Manager 972.755.3840

New Car Purshase

I decided to change it was time for a change. Been driving a Ford Mustang and had the itch to get a new Challenger. These folks were awesome and got me in my new Challenger in no time at all. Hamed Awadi took care of me and beat me to the punch for all my questions, he gave me all the answers I was looking for before I even got a chance ask any questions. What a great group of folks, everyone went the extra mile to make sure my shopping experience a very simple and I drove out with a big smile on my face..... George

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new Dodge Challenger and thank you for the kind words you expressed of Hamed Awadi and the Huffines Chrysler Jeep Dodge Ram Lewisville team. We are pleased to help you find the right vehicle for your automotive needs. Sincerely, Steve Baine General Manager 972.755.3840

2014 Jeep

This is my first Jeep and will not be my last one. I have owned 5 different ram trucks from another dealer. However Nabil at Huffines has hands down made my Huffines experience a great one. He went out of his way to locate and get the vehicle I was requesting. He even set me up with Carlos Diaz in the auto design & performance center with all my extra requests to go on my Jeep. If you are looking for a great honest salesman look for Nabil. And any questions on aftermarket/performance parts talk to Carlos. You can't go wrong with either one of the two gentlemen. Thank you so much.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your first Jeep. Thank you for allowing Nabil, Carlos Diaz and the Huffines Chrysler Jeep Dodge Ram Lewisville team help you with your experience. We are thrilled to be part of this with you. Sincerely, Steve Baine General Manager 972.755.3840

Long Service Visit

Recently I had an appointment to have my Ram checked for a defective fuel valve. The truck was delivered before the appointment time and was told that I would get a call when it had been checked out and that the part would have to be ordered. Late afternoon I was told that they were not able to look it over and that it would be the first in the door the next morning. I was expecting my truck back that first night, as it was my wife's and my anniversary and we had a night out scheduled and no transportation. I was not offered a rental till they told me that they would have to have it a second night. All told, they had the vehicle three days and two nights. We were inconvenienced considerably.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Mr. Woodmancy, Thank you for bringing to my attention the detail of your visit to our service center. I truly apologize for creating such an inconvenience with your transportation needs, especially on your Anniversary. Our lack of proper communication is what led to the poor experience, which is unacceptable. Your review will allow me continually improve our customer experience, and hopefully avoid these situations going forward. Thank you for taking time out your day to speak with me regarding your experience, I look forward to our continuing conversation in the days to follow. Sincerely, Steve Baine General Manager Huffines CJDR Lewisville 972-538-4112 972-538-4195 (FAX)