Reviews
I contacted Mr. Layman regarding a on-line vehicle...
I contacted Mr. Layman regarding a on-line vehicle advertisement; but, it was not the vehicle for me as it did not meet my needs. Mr. Layman was very friendly, but I did not expect to hear from him again after the conclusion of that first phone conversation. This is where Mr. Layman initiated outstanding customer service and earned my appreciation. He kept my parameters for a vehicle in mind, and kept searching on his own. Approximately two weeks later, Mr. Layman called me to let me know he'd found something that he thought would fit my needs. Alas, I did not move quickly enough on the paperwork, and this vehicle was sold to someone else. I was dissapointed, but need not have worried. As Mr. Layman called me several days later with details about a used Toyota RAV 4 that did indeed meet my every stipulated requirement, and which I ended up purchasing. Mr. Layman, in my opinion, went above and beyond to find something for me. I appreciate his leg-work, his courtesy, and his sense of humour immensely. I will happily recommend Mr. Layman to any friend, family member, or individual who happens to mention they are looking for a new used vehicle. My thanks to Mr. Layman for a good experience and a fun go-buggy.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I sincerely thank you for going out of your way to write this review about our dealership! I am thrilled to hear that Mr. Layman was so persistent in finding you the perfect car to fit your needs. Our number one goal is making sure that each customer walks out of our doors completely satisfied with the deal and customer service they've received. It is gratifying to know Mr. Layman portrayed this dedication to you. We look forward to seeing you in the future for any other automotive needs! Be sure to follow and like us on Twitter and Facebook for exclusive offers and updates. Thanks again for the review and rating, Steve Baine General Manager
Couldn't have been treated better by these three men...
Couldn't have been treated better by these three men that were involved in my used car buying experience. These guys did everything top notch. I work in the customer service industry, and I will recommend my clients to this dealership! Thanks again to Jeff, Johnny Ray, and Scott.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks so much for sharing this positive review and rating! I am glad to hear that our sales team was so helpful throughout your purchase. We strive for complete client satisfaction in every aspect of our dealership, and it is extremely gratifying to hear that we have lived up to this goal. I hope you are enjoying your new vehicle and look forward to seeing you for any of your future vehicle needs! Be sure to connect with us online on Facebook and Twitter for updates and offers. Best, Steve Baine General Manager
I make this dealership a 5 star dealer ship for...
I make this dealership a 5 star dealer ship for excellence within the team. The team was nice and friendly when we arrived. Thanks guys!! My wife and I would also like to give a special thanks to Lyon for the hard work and dedication that he did to provide us with the information we needed for the vehicle that we asked about. Also for the work he put in to get us at the payment we were looking at. With this being said I would definitely recommend this dealership to friends and family. The way I see it who cares if you have to drive 5hrs to get the deal you want from a great staff. :) Thanks again team.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I would like to thank you on behalf of all of us here at Huffines for this excellent feedback! I am happy to hear that you and your wife had a pleasant purchase experience with us and we're able to get into a car that fit all of your needs. Our number one goal is gaining 100 percent customer satisfaction, and it is gratifying to hear we were successful with your family. Thank you so much for going out of your way to see us. We hope you will come again for any future purchases! In the meantime, be sure to connect with us on Facebook and Twitter. Best, Steve Baine General Manager
Jeff Bockemehl helped me every step of the way. Jeff went...
Jeff Bockemehl helped me every step of the way. Jeff went beyond what was expected. Because of Jeff I am in the truck I wanted. He helped me find the vehicle and everything I wanted in it. I am going to recommend any friends or family to go see Jeff.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing your experience, and congratulations on your new truck! I am happy to hear that Jeff was so helpful in finding the perfect vehicle to fit your needs. It is always a great feeling to know our staff has gone above and beyond during a sales visit. We hope to see you again for any of your sales or service needs! In the meantime, be sure to connect with us on Facebook and Twitter for updates on our dealership. Sincerely, Steve Baine General Manager
We love our new Dodge Journey! Great car for a great...
We love our new Dodge Journey! Great car for a great price. Lyon was super nice, attentive but not pushy... He provided great sales service without overdoing it. He really knew his product and made the experience a great one. Thanks so much!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I really appreciate you being so kind as to write this review about our dealership! We try our best to stand out from other dealers in terms of customer service excellence. I am happy to hear that Lyon was able to provide this to you and create a hassle-free environment during your visit. If you have any further needs, do not hesitate to come back to see us! Also, be sure to visit our Facebook and Twitter to stay in the loop with special deals and contests. Thanks again for the review and rating, Steve Baine General Manager
I've purchased 6 cars with Huffines... 2001 Dodge...
I've purchased 6 cars with Huffines... 2001 Dodge Ram - New 2001 Dodge Caravan - New 2013 Jeep Wrangler - New 2007 Jeep Wrangler - Used 2008 Jeep Patriot - Used I have always been extremely happy with the service and will continue to purchase my vehicles from Huffines!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jeff, on behalf of our entire team, I would like to thank you for being such a loyal customer! Our primary focus is to provide each and every customer with exceptional service during their purchase, as well as throughout their vehicle ownership. It is so great to hear that we have satisfied that goal with you on multiple occasions. We hope to continue to see you for any of your auto needs! Best, Steve Baine General Manager
Lovin' my new Jeep! And I appreciate Lyon's...
Lovin' my new Jeep! And I appreciate Lyon's determination to help me get the perfect vehicle for me.Knowing I could only afford a certain amount, he offered multiple options. Ultimately, I landed on the 2014 Jeep Patriot. Can't wait for a road trip!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks so much for the great feedback! I am happy to hear you are enjoying your new Jeep Patriot so far! Lyon is an asset to our team and will be glad to know his hard work and dedication did not go unnoticed. Our number one goal is to make certain that every customer leaves our dealership completely satisfied, and it is great to hear that Lyon helped ensure your happiness. We hope to see you for any of your future vehicle needs! Sincerely, Steve Baine General Manager
My wife and I were looking for a used vehicle for our 18...
My wife and I were looking for a used vehicle for our 18 year old son. We located a pick up truck on the Internet at Huffines and were pleased to be introduced to Jeff Bockemehl. We arrived and Jeff had the vehicle pulled up to the front. Jeff was very easy to work with and we did not feel any pressure from him during the sale process. I would highly recommend Jeff - he listens to his customers and makes car shopping a pleasant experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks so much for the kind review! I am happy to hear that Jeff was able to make you and your wife's purchase experience enjoyable. Our number one goal is providing a relaxing and accommodating atmosphere to each customer, and I am glad our team facilitated that to you. I hope your son is enjoying his truck! Be sure to like and follow us on Facebook and Twitter for exclusive content. We hope to see you again soon, Steve Baine General Manager
This is the third car we have purchased at Huffines. ...
This is the third car we have purchased at Huffines. Jeff Bockmehl is extremely good to work with and went out of his way to make things work for us. Our last purchase was a used Chrysler Mini-van and there were a couple questions we had that only the previous owner could answer. Jeff contacted the previous owner and found the answers for us. Also found out that after-market remote start had been installed! That was a very nice surprise! This all took place after we already had the van at home and had completed the sale. Great service!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I would like to thank you for taking the time to write this review! Jeff is truly an asset to our team, and he will be pleased to know he portrayed our commitment to quality customer service! If we can help you in any way further, please don't hesitate to ask! We look forward to seeing you again in the future! In the meantime, stay connected with our dealership on Facebook and Twitter. Best, Steve Baine General Manager
Lyon and Steve Baine were great I knew what I wanted in...
Lyon and Steve Baine were great I knew what I wanted in a car they did not try to redirect me in anyway. Lyon looked around and found my car. At no time did I feel any pressure. Thanks for the great service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Vincent, I am happy to hear that our entire team was patient and accommodating throughout your visit! We strive to make each customer feel comfortable during their purchase, as well as throughout their vehicle ownership. We look forward to helping you with any future automotive needs! In the meantime, connect with us on Facebook and Twitter for updates on specials and events. Sincerely, Steve Baine General Manager