Reviews
We have been doing business at 5 Star Ford In Lewisville
We have been doing business at 5 Star Ford In Lewisville for many years. We used to have Jakson as a salesman, but I have to say that having him in Finance was such an easy-going and amazing experience! He made the process Super quick and easy for us! I would highly recommend using him when you go to Finance!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Rebltwt, We're so glad to hear Jakson continues to provide outstanding service, even in his new role in finance! We appreciate your long-term business at Five Star Ford Lewisville and your positive feedback. Let us know how we can help you enjoy your new Ford by staying in touch at 972-221-2900. Congratulations! Best regards, Andrea Ballard, General Manager
Ive bought multiple vehicles from here and never had a
Ive bought multiple vehicles from here and never had a bad experience. The Perez brothers have always taken great care of me. The dealer market definitely needs more people like them
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Dallasshifflett, We're so happy to hear your remarks! Thank you for your continued loyalty and kind words about Zack and Xavier. We appreciate your business at Five Star Ford Lewisville. Let us know if you need more information about your latest purchase at 972-221-2900. Congratulations! Best regards, Andrea Ballard, General Manager
Xavier answered all my questions no matter how silly they
Xavier answered all my questions no matter how silly they were. Very professional I will always come back to see Xavier. He is a hard worker that deserves a raise not to mention he represents the Sam pack brand well!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Troyal, Thank you for your feedback! We're delighted to hear Xavier's knowledge and positive attitude made your buying process smooth at Five Star Ford Lewisville. We look forward to working with you again in the future. Let us know if you have addtional questions about your Ford at 972-221-2900. Congratulations! Best regards, Andrea Ballard, General Manager
Would I recommend this dealership, I don't know today if
Would I recommend this dealership, I don't know today if I would. In the past I thought they were one on the best dealerships for sales and service. I can certainly tell you the service department needs a lot of improvement. It seems they now want to sell all the upgrades and service work that than can talk you into. Recently had my 2018 King Ranch services there and they tried to sell me everything from new lug nuts to oil pan gasket. Said the gasket needed replaced on the oil pan (large leak) there has never been a drop of oil under my truck or in the driveway. Wanted the cooling system check for a possible leak, it was not checked. There wasn't even a new service sticker applied to my truck. for whatever reason they don't seem to be able to keep service staff. Always different service writers and technicians. I have purchased my trucks from this dealership 2014 Platinum and 2018 King Ranch. I will probably be driving a little farther north to Bill Utter in the future.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback, jtabor2006. We apologize that your recent service experience fell short of your expectations, especially given your history with us. We're looking into the specific recommendations made during your visit to understand how the misunderstanding occurred and ensure only necessary services are performed. We're also addressing the missing service sticker and working to improve staff training to provide a more consistent experience. We value your business and would appreciate the opportunity to discuss your concerns further. Please contact me directly at squackenbush@fivestarfordlewisville.com or 972-221-2900. Sincerely, Sean Quackenbush, Service Director
Xavier made the entire buying process easy.
Xavier made the entire buying process easy. Usually it is a stressful event for me, but not at Five Star Ford in Lewisville. Xavier was informative, responsive, and helped me secure the best deal without being pushy. I cannot say the same for other dealerships that I visited.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations, Chris, on your new vehicle from Five Star Ford Lewisville. We are proud to have Xavier helping our customers find the perfect ride. Should you have questions, call 972-221-2900. Our goal now is to help you fully enjoy your Ford. Best regards, Andrea Ballard, General Manager
Ask for Hugo Perlata-Bustos!
Ask for Hugo Perlata-Bustos! Genuine, no-pressure and does what he says he’ll do! Highly recommend!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations on your vehicle purchase at Five Star Ford Lewisville, justindobbs10! Hugo is a seasoned Ford rep and remains available to you at 972-221-2900. When you need automotive advice, give us a call. Enjoy your ride! Thank you, Andrea Ballard, General Manager
Great service.
Great service. Kept working with us trying to get us the best deal with the best car
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Biedermj1010, We are so excited your Five Star Ford Lewisville sales team was able to send you off the lot happy! Customer satisfaction continues to be the focus. Give us a call at 972-221-2900 if you want to revisit the technology or care schedule on your Ford. We are here to share our advice any time. Thanks for shopping with us! Take care, Andrea Ballard, General Manager
Xavier and Zack were very helpful with getting my trade
Xavier and Zack were very helpful with getting my trade in and purchase of a new ford 150 done quick and easy! Thank you both!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your positive experience with us, Blair.parker! We're incredibly proud of our Five Star Ford Lewisville team, and we're especially pleased to hear that Xavier and Zack were able to provide you with such a smooth and efficient experience. We remain available at 972-221-2900 for questions about your new truck. Thank you again for shopping at our dealership. Congratulations! Best regards, Andrea Ballard, General Manager
Malcolm helped me with my truck on Black Friday.
Malcolm helped me with my truck on Black Friday.. His performance along with the sales team was very impressive considering it was one of their busier days of the year.. Really appreciate yall!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Bradyjordan86, It's fantastic to hear that Malcolm exceeded your expectations when you shopped at Five Star Ford Lewisville. Providing exceptional customer service is our top priority, and we're delighted to know that you felt well-taken care of. Should you need our vehicle advice, please call 972-221-2900. We hope you enjoy your new truck! Thank you, Andrea Ballard, General Manager
Iliana provided me great customer service throughout the
Iliana provided me great customer service throughout the entire buying process! Great service, environment and overall experience as a first time buyer!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, deandemauro, for taking the time to rate your dealership experience with Iliana and the Five Star Ford Lewisville team. Helping you enjoy your new Ford is our current priority. Stop by or reach Iliana or me for vehicle advice at 972-221-2900. Your complete satisfaction is the goal. Congratulations! Best regards, Andrea Ballard, General Manager