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McKinney Buick GMC

(1,366 reviews)
Visit McKinney Buick GMC
Sales hours: 8:30am to 9:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 8:30am–9:00pm 7:00am–7:00pm
Tuesday 8:30am–9:00pm 7:00am–7:00pm
Wednesday 8:30am–9:00pm 7:00am–7:00pm
Thursday 8:30am–9:00pm 7:00am–7:00pm
Friday 8:30am–9:00pm 7:00am–7:00pm
Saturday 8:30am–8:00pm 8:00am–5:00pm
Sunday Closed Closed
New (469) 293-9929 (469) 293-9929
Used (469) 844-2038 (469) 844-2038
Service (469) 470-2617 (469) 470-2617

Reviews

(1,366 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of McKinney Buick GMC from DealerRater.

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All the job done well as customer request.

All the job done well as customer request. Have very comfortable waiting area for customers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are grateful to hear that our team completed everything to your satisfaction and met your specific requests. It's wonderful to know that you found our waiting area comfortable during your visit. Your positive experience means everything to us, and we truly appreciate you taking the time to share your feedback. We look forward to serving you again in the future.

service is exceptional and i really appreciate it!

service is exceptional and i really appreciate it! Friendly and prompt customer service! Thank you‼️

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful feedback! We're thrilled to hear you found our service exceptional and our customer service friendly and prompt. Your appreciation means a lot to us, and we're glad we could exceed your expectations. We value customers like you and will continue to strive for excellence in all we do.

Excellent service!

Excellent service! Very professional! Totally satisfied as always! Checked in as scheduled and finished timely!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your wonderful experience. We are delighted to hear that you found our service excellent and our team professional. It means so much to know that you were completely satisfied and that we met your expectations once again. We truly appreciate that you were able to check in as planned and that we completed everything in a timely manner. Your continued trust in us is invaluable, and we look forward to providing you with the same high-quality service in the future.

A very pleasant and help full service writer.

A very pleasant and help full service writer. They provided necessary repairs in a professional manner. I have been using McKinney Buick since purchase five years ago. I am very satisfied.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for your wonderful feedback about your service experience with us. We are thrilled to hear that our service team provided you with professional and necessary repairs in such a pleasant manner. Your loyalty over the past five years means everything to us at McKinney Buick GMC, and we truly appreciate your continued trust in our team. It brings us great joy to know that you remain very satisfied with the service we provide. We look forward to continuing to serve you with the same level of professionalism and care you have come to expect.

Had a great experience when purchasing the 2025 Canyon.

Had a great experience when purchasing the 2025 Canyon. Went in for first service today. The service department was very professional and got the work done much quicker than I was quoted.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are excited to hear about your wonderful experience with your 2025 Canyon purchase and recent service visit. It's great to know that our service team exceeded your expectations by completing the work faster than originally estimated while maintaining their professional approach. Your satisfaction with both the sales and service experience means everything to us. We truly appreciate customers like you who take the time to share their positive experiences, and we look forward to continuing to serve you and your Canyon for years to come.

Consumer response

Really enjoying my Canyon. I will highly recommend McKinney Buick/GMC for a vehicle purchase and a great Service Dept.

Great and responsive.

Great and responsive. Fast realiable. Check them out for your next vehicle. They will take care of you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your wonderful experience! We deeply appreciate your kind words about our responsive and reliable service. It means so much to hear that you found our team to be quick and dependable throughout your visit. Your recommendation for others to check us out for their next vehicle truly warms our hearts. We understand how important it is to have a team that takes care of you, and we are thrilled that we could deliver on that promise. Thank you for trusting us with your automotive needs!

The biggest regret to purchase my 2500 sierra denali

The biggest regret to purchase my 2500 sierra denali ultimate from a dealership like this. Located in McKinney Texas , they are by far the worst service department I’ve ever been to in my entire driving life ! When purchased the vehicle , it had some minor issue and some major ones . Static Bluetooth while on calls, steering wheel column grinding noise while turning slightly both direction even while standing still and not while driving , plastic noises coming from center console (took 3 months to get a part in), truck was not aligned when purchased and most importantly… the AC cooled seats are worthless . So we took it in, the very next day they called me and they said truck is ready. When I went , the they said we Couldn’t replace the issues “of course” , not even the alignment was touched ! I go back again with videos to prove the issues and made the service manager hear the Bluetooth static issue and the steering wheel column grinding noise while I was there . He acknowledged the issue and said that he would have a tech handle it ! One week later , they don’t call to let me know truck was ready … I had to call and inquire and was told “oh yeah” truck is ready …. I had to ask them to wash it before I got there as it is a service that is a part of what they should do before returning the truck after service ….. but he said oh you want me to wash it ? I said of course , it’s even a part of my warranty I bought ontop of the manufacturer warranty! When I pick up the truck , it was not even close to ready and all they did is change oil and align it and nothing. Else was touched ! I left the truck and told them to repair the items AGAIN, I get a call from this self proclaimed “service manager” when I learned he was just another service advisor saying to me: well the issues are as per the manufacturer and there no problem that the certified tech can fix! With such a rude tone and very disrespectful customer service he said “you need to bring my loaner back and go return this truck to wherever you bought it from “. He practically told me to return a truck they can’t fix that was a GMC truck I purchased from his same dealership ! Worst dealership to ever do business with and to service even a bicycle at! Stay away and don’t fall in their sales trap and promising they have a great service dept. They are always out of loaners , you will have to know someone or raise your concern directly to GM corporate in order for them to get you in a loaner while your vehicle is in service ! BEWARE and stay away from this dealer !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Your feedback is invaluable to us, and we are sorry to hear that you feel this way about your experience. We understand your frustration. The experience you've described does not reflect the level of care we strive to provide. Every customer deserves respectful and professional service throughout their entire experience. We take your concerns seriously and would appreciate the opportunity to discuss this further. Please contact David Kelley, our General Manager, at Dkelley@mckinneybuickgmc.com so we can learn more about what happened and work to restore your confidence in our service.

Comfortable waiting area, snacks and drinks.

Comfortable waiting area, snacks and drinks. Very friendly advisers. Reasonable wait time for oil changes.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are overjoyed to hear about your positive experience with our service team. It's wonderful that you found our waiting area comfortable and appreciated the complimentary refreshments we provide. We take pride in creating a welcoming environment for our customers while they wait. Your kind words about our friendly service advisors mean so much to us - they work hard to make every visit pleasant and informative. We're also pleased that your oil change was completed within a reasonable timeframe. Thank you for choosing McKinney Buick GMC and for taking the time to share your feedback with us.

The service department has a professional staff of great

The service department has a professional staff of great men and women. They’re awesome!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are privileged to hear such wonderful feedback about our service department team. Your recognition of the professionalism and dedication of our staff means everything to us. We work hard to ensure every customer receives exceptional care, and knowing that our team made such a positive impression on you truly makes our day. Thank you for taking the time to share your experience.

The service received was superb.

The service received was superb. I drive all the way from San Antonio to receive awesome customer service from GMC McKinney. And the staff has great energy too. It's worth the drive for me. Rob, the service manager is just terrific service. He listens to your concerns about your vehicle. He a genuine person. The staff says great things about him when I mention his name. GMC should be thankful and proud to have him represent them. I don't leave reviews unless it from the heart to show appreciation. From a valued customer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are ecstatic to hear about your outstanding experience with our team. Your willingness to make the drive from San Antonio speaks volumes about the quality of service you receive, and we are truly honored by your loyalty. It brings us great joy to know that our staff's positive energy and dedication to excellent customer service made such a meaningful impact on your visit. We are delighted that you felt heard and valued during your service appointment. Having team members who genuinely listen to vehicle concerns and provide attentive care is exactly what we strive for at McKinney Buick GMC. Your recognition of our service manager's exceptional dedication and genuine character means the world to us, and we will be sure to share your kind words with the entire team. Thank you for taking the time to share such heartfelt appreciation. Knowing that your experience was worthy of a review written from the heart truly makes our day. We look forward to continuing to provide you with the terrific service that makes your drive worthwhile for many years to come.