Reviews
Friendly knowledgeable staff which serviced vehicle in a timely manner. Prompt service with a friendly atmosphere.
Friendly knowledgeable staff which serviced vehicle in a timely manner. Prompt service with a friendly atmosphere.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are thrilled to hear about your experience with us! It means a lot to know that our team made a positive impression with their knowledge and friendly approach. We work hard to make sure every visit is smooth and efficient, so it is great to hear that your service was completed in a timely manner. We look forward to seeing you again!
It’s the service staff and their attention to their Buick customers that makes this a success. Special Thanks to Service Advisor Amanda Mister !
It’s the service staff and their attention to their Buick customers that makes this a success. Special Thanks to Service Advisor Amanda Mister !
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing this, Bryan! It means a lot to hear that our service team's dedication to our customers is making a real difference. Amanda is a valued member of our team, and we are happy to know she made such a positive impression on you. We look forward to seeing you again!
Tommy was awesome. Entire team is always a pleasure to work with. They are why I continue to return.
Tommy was awesome. Entire team is always a pleasure to work with. They are why I continue to return.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing such kind words about Tommy and the rest of the team. It means a lot to know that the experience we work hard to provide keeps you coming back. We look forward to seeing you again!
great service -excelente servicio son muy amables me gusto! lo voy a recomendar ami personas en el futuro
great service -excelente servicio son muy amables me gusto! lo voy a recomendar ami personas en el futuro
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Nos alegra saber que tuvo una buena experiencia con nosotros. Es gratificante escuchar que nuestro equipo fue amable y que el servicio cumplió con sus expectativas. Agradecemos mucho que nos recomiende a sus personas cercanas, eso significa mucho para nosotros.
I am extremely disappointed with my experience with McKinney Buick GMC. I scheduled a 1:00 p.m. appointment to test-drive a 2024 Kia Seltos that I had spent considerable time researching. I was prepared to drive approximately 30 miles each way to see the vehicle. The dealership sold the vehicle that same morning, yet nobody contacted me to let me know. I had an appointment on the schedule, and a simple phone call would have saved me an unnecessary trip and considerable frustration. I understand that used vehicles can sell quickly. I am not upset that the vehicle sold. I am upset that the dealership failed to notify a prospective customer who had made a specific appointment to see it. I had reviewed the vehicle’s history, compared its features and pricing, and prepared questions before making the trip. I took the appointment seriously and expected the dealership to show the same basic courtesy toward my time. This experience reflects a disappointing lack of communication and consideration for a potential customer. If this is how the dealership handles a scheduled appointment before a sale, it certainly does not give me confidence in the customer service I might receive during a purchase. I hope management takes this feedback seriously and improves how it communicates with customers when an advertised vehicle becomes unavailable.
I am extremely disappointed with my experience with McKinney Buick GMC. I scheduled a 1:00 p.m. appointment to test-drive a 2024 Kia Seltos that I had spent considerable time researching. I was prepared to drive approximately 30 miles each way to see the vehicle. The dealership sold the vehicle that same morning, yet nobody contacted me to let me know. I had an appointment on the schedule, and a simple phone call would have saved me an unnecessary trip and considerable frustration. I understand that used vehicles can sell quickly. I am not upset that the vehicle sold. I am upset that the dealership failed to notify a prospective customer who had made a specific appointment to see it. I had reviewed the vehicle’s history, compared its features and pricing, and prepared questions before making the trip. I took the appointment seriously and expected the dealership to show the same basic courtesy toward my time. This experience reflects a disappointing lack of communication and consideration for a potential customer. If this is how the dealership handles a scheduled appointment before a sale, it certainly does not give me confidence in the customer service I might receive during a purchase. I hope management takes this feedback seriously and improves how it communicates with customers when an advertised vehicle becomes unavailable.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
We appreciate you taking the time to share your feedback, and we understand your frustration. Clear and timely communication is an important part of the customer experience, and we value your comments. We would welcome the opportunity to discuss your experience further and address your concerns directly. Please contact David Kelley, our General Manager, at [email protected].
I sent an email to Mr Kelley regarding this situation on yesterday’s business.
Mr Kelley responded. See his response below. This apology sounds like a blanket apology that has been used many times before. —————- “Mr. Morton, I apologize that Daylon did not inform that the vehicle was sold. I certainly understand your frustration. David Kelley”
I am extremely disappointed with my experience with McKinney Buick GMC. I scheduled a 1:00 p.m. appointment to test-drive a 2024 Kia Seltos that I had spent considerable time researching. I was prepared to drive approximately 30 miles each way to see the vehicle. The dealership sold the vehicle that same morning, yet nobody contacted me to let me know. I had an appointment on the schedule, and a simple phone call would have saved me an unnecessary trip and considerable frustration. I understand that used vehicles can sell quickly. I am not upset that the vehicle sold. I am upset that the dealership failed to notify a prospective customer who had made a specific appointment to see it. I had reviewed the vehicle’s history, compared its features and pricing, and prepared questions before making the trip. I took the appointment seriously and expected the dealership to show the same basic courtesy toward my time. This experience reflects a disappointing lack of communication and consideration for a potential customer. If this is how the dealership handles a scheduled appointment before a sale, it certainly does not give me confidence in the customer service I might receive during a purchase. I hope management takes this feedback seriously and improves how it communicates with customers when an advertised vehicle becomes unavailable.
I am extremely disappointed with my experience with McKinney Buick GMC. I scheduled a 1:00 p.m. appointment to test-drive a 2024 Kia Seltos that I had spent considerable time researching. I was prepared to drive approximately 30 miles each way to see the vehicle. The dealership sold the vehicle that same morning, yet nobody contacted me to let me know. I had an appointment on the schedule, and a simple phone call would have saved me an unnecessary trip and considerable frustration. I understand that used vehicles can sell quickly. I am not upset that the vehicle sold. I am upset that the dealership failed to notify a prospective customer who had made a specific appointment to see it. I had reviewed the vehicle’s history, compared its features and pricing, and prepared questions before making the trip. I took the appointment seriously and expected the dealership to show the same basic courtesy toward my time. This experience reflects a disappointing lack of communication and consideration for a potential customer. If this is how the dealership handles a scheduled appointment before a sale, it certainly does not give me confidence in the customer service I might receive during a purchase. I hope management takes this feedback seriously and improves how it communicates with customers when an advertised vehicle becomes unavailable.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We appreciate you taking the time to share your feedback, and we understand your frustration. Clear and timely communication is an important part of the customer experience, and we value your comments. We would welcome the opportunity to discuss your experience further and address your concerns directly. Please contact David Kelley, our General Manager, at [email protected].
Very friendly, efficient, informative and accurate. Inspection went great. The car was so clean inside and out. Thank you
Very friendly, efficient, informative and accurate. Inspection went great. The car was so clean inside and out. Thank you
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience with us. It's great to hear that our team was friendly, efficient, and informative throughout your visit. We take pride in keeping our vehicles in top condition, and we're glad that came through during your inspection. We look forward to seeing you again!
Incredible service team! I was in and out in less than an hour for routine service.
Incredible service team! I was in and out in less than an hour for routine service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are absolutely thrilled to hear about your experience with our service team, Karen! Getting you in and out in under an hour is exactly what we aim for, and it's great to know we hit that mark. We appreciate you taking the time to share this, and we look forward to serving you again.
Bought and changed power supply module, alternator, AND battery. Still no fix. They said it's the power supply mod but wants to charge me for their failing parts. The 2.7 rating on Google should he lower
Bought and changed power supply module, alternator, AND battery. Still no fix. They said it's the power supply mod but wants to charge me for their failing parts. The 2.7 rating on Google should he lower
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We take your feedback seriously, and we understand your frustration. We would welcome the opportunity to learn more about your experience and work toward a path forward. Please reach out to David Kelley, our General Manager, at [email protected] so we can discuss this further.
Clean want to please respectful available car looked great with the wash job transportation available
Clean want to please respectful available car looked great with the wash job transportation available
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience with us! It is great to hear that our team made you feel welcome and that the vehicle was looking its best when you picked it up. We work hard to make sure every visit feels easy and comfortable, and it sounds like we hit the mark. We hope to see you again soon!