Reviews
Great service. The car was fixed to our satisfaction. We appreciated the snacks while we wait.
Great service. The car was fixed to our satisfaction. We appreciated the snacks while we wait.
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
As I look out on my new Canyon-Denali gleaming in the noon sun, it brings a grin to my face. My thanks to Lauren and T. J. for tracking down exactly what I wanted. Now I just have track down a tonneau cover, and I’ll be set to help my brother work livestock, just maybe, go hunting. I am one very ‘happy camper’ !
As I look out on my new Canyon-Denali gleaming in the noon sun, it brings a grin to my face. My thanks to Lauren and T. J. for tracking down exactly what I wanted. Now I just have track down a tonneau cover, and I’ll be set to help my brother work livestock, just maybe, go hunting. I am one very ‘happy camper’ !
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
SaQuincy Pouncy and Rod Johnson were great doing business with. McKinney Buick GMC had the best deals in the area. Glad I purchased my new GMC Sierra 1500 from them.
SaQuincy Pouncy and Rod Johnson were great doing business with. McKinney Buick GMC had the best deals in the area. Glad I purchased my new GMC Sierra 1500 from them.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hannah is an excellent service advisor. She is knowledgeable and helpful. She cares about the safety of my vehicle and I trust her with its maintenance.
Hannah is an excellent service advisor. She is knowledgeable and helpful. She cares about the safety of my vehicle and I trust her with its maintenance.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
In addition to routine maintenance my truck’s driver’s side front and rear tire pressure sensors were not working. I requested the sensors to be fixed. Later,I received a call stating my vehicle was finished and ready to be picked up. Upon arrival I payed the bill and got into my truck. First thing I see is that the front and rear driver’s side tire pressure sensors are still not working. I go back into the shop and notify my advisor. She brings the car back into the shop and directs me to wait in the lobby. She passed me multiple times with no update on my truck. After over an hour she approached me and says it’s done. I asked what the issue was and she said the new parts were installed but the sensors were not reset. I asked if there is something that can be done to avoid this problem in the future and she said no. I stated I received a call that my truck was done and paid the bill, but the work was not completed and I did not receive any updates on its progress while waiting. I asked if GMC had any type of service recovery and she stated they did not and that the issue occurred because there was a “newer” technician working in the shop. I understand it is not the fault of the advisor, but there should be improvement in the quality checks of their maintenance work and better training for service advisors.
In addition to routine maintenance my truck’s driver’s side front and rear tire pressure sensors were not working. I requested the sensors to be fixed. Later,I received a call stating my vehicle was finished and ready to be picked up. Upon arrival I payed the bill and got into my truck. First thing I see is that the front and rear driver’s side tire pressure sensors are still not working. I go back into the shop and notify my advisor. She brings the car back into the shop and directs me to wait in the lobby. She passed me multiple times with no update on my truck. After over an hour she approached me and says it’s done. I asked what the issue was and she said the new parts were installed but the sensors were not reset. I asked if there is something that can be done to avoid this problem in the future and she said no. I stated I received a call that my truck was done and paid the bill, but the work was not completed and I did not receive any updates on its progress while waiting. I asked if GMC had any type of service recovery and she stated they did not and that the issue occurred because there was a “newer” technician working in the shop. I understand it is not the fault of the advisor, but there should be improvement in the quality checks of their maintenance work and better training for service advisors.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Their customer service is always strong and I like how they communicate with you via text throughout the process so you don't have to call and check multiple times.
Their customer service is always strong and I like how they communicate with you via text throughout the process so you don't have to call and check multiple times.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience with us, Aaron. It is great to hear that our team has consistently delivered strong customer service. We know your time is valuable, and keeping you informed through text updates is something we are glad has made the process easier for you. We look forward to working with you again.
We are very happy with the extensive repairs made to our GM vehicle. Shout out to Brycen in Service and the techs who worked on our vehicle. Thank you!!
We are very happy with the extensive repairs made to our GM vehicle. Shout out to Brycen in Service and the techs who worked on our vehicle. Thank you!!
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful feedback! It means a lot to hear that you are happy with the work done on your vehicle. Brycen and the rest of our service team take great pride in what they do, and we will be sure to pass along your kind words to them. We appreciate you taking the time to share your experience and look forward to serving you again in the future.
Always fast, great service. It is the only place that I take my truck to for any repairs or maintenance.
Always fast, great service. It is the only place that I take my truck to for any repairs or maintenance.
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review and for trusting us with your truck! It means a lot to know that our team consistently delivers fast, reliable service. We look forward to continuing to be your go-to spot for all your maintenance and repair needs.
Every employee has been nothing but kind and considerate, from my initial visit of looking and buying my new car, to my visits to simply have my car washed.
Every employee has been nothing but kind and considerate, from my initial visit of looking and buying my new car, to my visits to simply have my car washed.
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We are pleased to hear that every interaction you have had with our team has been a positive one. It means a lot to know that the kindness and care our staff puts into their work is felt by the people they serve, whether it is a major milestone like purchasing a new vehicle or something as simple as a car wash visit. Thank you for taking the time to share your experience, and we look forward to continuing to provide that same level of service each time you come in.
Scheduling and servicing went well. I was surprised that I was charged $125 to simply replace a valve stem in one tire. Considering that I’ve had ALL of my service work done at this location and how much I spent on this trip, the price for a valve stem replacement seems extreme.
Scheduling and servicing went well. I was surprised that I was charged $125 to simply replace a valve stem in one tire. Considering that I’ve had ALL of my service work done at this location and how much I spent on this trip, the price for a valve stem replacement seems extreme.
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. We are glad to hear that the scheduling and service process went smoothly, and we truly value your continued loyalty. We understand your concern about the cost of the valve stem replacement, and we can see why that price point stood out given everything you had done during your visit. Pricing for certain services can sometimes be surprising, and we appreciate you bringing this to our attention so we can be mindful of how that experience feels for long-term customers like yourself.