McKinney Buick GMC

Derrick B. was professional and extremely helpful. The process was quick and fairly painless. The team worked with us to get us exactly what we wanted.

DO NOT BOTHER BUYING A CAR HERE!! We had a decent experience with our sales rep, Ibraheem. As you'd expect he did everything he could to make the sale...lots... of haggling, etc. The car we were interested in had significant scratches on the hood and rear hatch. We asked what could be done, because we were trading in a vehicle with a higher value, looking to walk away with a check to help pay off our other vehicle. We said we would not be making the purchase if we were going to have to pay for scratches to be removed. He left to speak with his manager to see what could be done and came back saying that most of that should be able to be buffed out and we will take care of that when the vehicle gets detailed. In hindsight, we should have pressed for more assurance at this point, but we trusted his word. We reluctantly signed paperwork. When we finally got the car back from being detailed the car had clearly not been buffed...even after being told MANY times by Ibraheem that they "said they would work on the buff" etc. My husband went back inside to speak with another rep, Nestor, who was reasonably kind about the situation but said we would need to speak with his manager Brandon. He gave my husband his card and told his to call. After he and I spoke, we felt like it would be best to speak with the manager in person. When we went back inside, we began speaking with a rep named Bobby. We asked Bobby if we could speak with his manager, Brandon. He walked away and came back a minute later saying he was too busy to speak with us. He told us to return on Tuesday because that's when Brandon would be able to speak with us and when they would "work things out". I asked him to clarify what that meant because I felt I needed some guarantee of what would be done to make this right. He became EXTREMELY rude at this point. Arguing with me and being very vague. He even said "I said work things out...that means work things out"...What???? Then, at one point he opened the door and said loudly "LEAVE" (mind you, we were not raising our voices or being unreasonable to the point of being kicked OUT!). I said "you are literally pushing a customer out the door" and his response was "NO I'M NOT...IF I WERE PUSHING YOU IT WOULD LOOK LIKE THIS"....Like are you seriously going to ARGUE with and patronize a customer?? So then he proceeds to say (repeatedly) things like "It's a Saturday...we are busy. We have customers. We can't deal with this right now, etc." My response of course being "So are we no longer customers now that you all have sealed the deal on a sale?" We eventually left when he walked away from us because it was clear that he could not be reasoned with. I truly believe that Bobby needs to be reprimanded for his actions in handling this situation. Just absolutely unprofessional and uncalled for. This situation could have SO easily been resolved if the manager had taken 5 seconds to come out of his office to greet us and let us know WHAT would be done (We were willing to wait until he had a free moment) OR even if Bobby had any idea how to speak kindly and respectfully to a customer. I'm honestly aghast at the way we were treated by him. Please do yourself a favor and AVOID this dealership at all costs. They are NOT worth your time and they apparently try to get away with lying to their customers and then kicking them to the curb once they have what they need from you.

Excellent professional and friendly service. good experience here since 2014.

I spoke and text with Bobby over 5 times in a couple of days. They ran my credit and I have a fraud alert. He knew this and had me sit another 3 hours... for nothing. Worst car buying experience ever. IT WAS NOT A CREDIT ISSUE. STAY AWAY!!

Straight to the point.... be prepared for the longest form of cruel and unusual torture when buying a car from this dealership. My wife and I traded in... and purchased a vehicle from them and throughout the entire 2 day long experience to finally get our car home we kept saying never again. What was it? The 4 hour wait to get our car only to have to drive the old one home? Or the having to call them 4 times and wasting the next day waiting on them to detail the car. All the while we (paying customers) kept hearing we have other customers... guess our money isn’t valued as much as others. The only way I got them to do treat me with respect and quit blowing us off was to get mad at them on the phone. Oh don’t worry though the free car wash from the dealer a hour away makes up for being treated like someone walking in to a business just to use the bathroom and not buying anything. Save your sanity and reduce your stress headache and go to a different dealership. I know I will never return.

My daughter saw a 4Runner she really wanted on their website. Talked to a sales guy named Perez all day on it and told him I was coming after work to... pay cash for it and asked for him to have it ready. I offered to make a deposit to hold it until I got there. I left work early and picked up my daughter. Halfway to the dealership I got a text from Perez that he just made a deal on it. I called him but he was “busy”. I was transferred to the used car manager who told me too bad and first come first serve. I will find another first car for my daughter but it won’t be at this dealership as every interaction I have had has been extremely negative. Congrats on your sell Perez.

I went into to purchase a truck I saw online for a posted price. I made an offer lower than the posted price and the sales rep played the manager-may... -I game and came back and countered with a price that was $1500 over the listed price on-line, before ttl.

I would like to say thank you to Mr. ROBERT Miller and his wonderful staff they are the best and they let you know about each step. And Im so glad that... I got to experience them at work and Im so very thankful to Mr. Miller for being so very Awesome to me and my family. And I will be and always telling anyone that need a car Vito you guys. And thank you again for making feel as if I was your only priority. I really love you guys you are the best at what you do. A Customer For Life

The experience I had purchasing a car at this dealership was outstanding

Great experience and my salesman, Chad was excellent!