Lute Riley Honda

Phillip, our service advisor, was very helpful and took care of everything to make our visit enjoyable.

Alex Medina of Lute Riley was very helpful and kept me informed as my car was being fixed during the different stages of when the parts were in the painting dept and then when they came back to be put on my car. It makes it easier to be without your car when you know the process it's going through to get it back to the way it was before the accident. It took longer than expected to be done but it looked great when it was.

Giovanni, was our salesman. He was very personal, friendly, helpful and funny. He made the whole process easy. We never felt pressured. I would definitely recommend Giovanni and Lute Riley dealership.

My experience with Lute Riley Honda and TD was fantastic. Tim is an extremely knowledgeable man, he had an answer for every question that I asked. The only problem was with my brakes. They could not figure out where the squeak was coming from. I really don't consider that a problem with your facility at all. I will be bringing my car back in so that they can possibly find out the reason for the noise. Hopefully that will be soon. Thank you for your service Susie Ford

In my 27 (1990 until now) of being associated with Lute Riley I have never not been satisfied with either the product or the service given to me. I have driven a Honda since that time, so I have experienced a wide range of experiences. All of them have been associated with Lute Riley. I would not even consider going with any other dealer. All the people have treated me as if I were their only absolute concern! As long as I drive, Lute Riley will be my car place.

My customer experience was totally undesirable. I made an appointment through the Lute Riley website for an oil change only to be told by the service rep that greeted me upon arrival that Lute Riley doesn't accept appointments for oil changes. Their website was hard to navigate and would only permit me to make an Express Service appointment. Perhaps the language was there, but it was not apparent as the site would only let me make an appointment for an Express Service oil change. Their website was hard to navigate and was very slow to boot. No where in the process was there any language saying no appointments for oil change - at least that I saw. I showed him my confirmation for the appointment and all he said was sorry, I will tell my manager about the website issue. I also mentioned the website issue to the check-out clerk upon paying for my oil change. Anyway, I then had a question about a repair related to my windshield wiper fluid reservoir which will not retain fluid, so there must be a leak but I was asking for an assessment of the situation because I don't know for sure. I was sent to the main service area with the explanation that all major repairs were handled there and Express could not check it. At the main service center I was told a bit abruptly and without even looking at the car, that it would take two days to order parts to replace the reservoir and that it was going to cost somewhere between $350-$550. After which I was told that I had to return to the express service center and regain a place in line to wait for my oil change. I did voice my disapproval of having to go back over there because I was being given the run-round between departments. I just felt there was little concern for anything other than the process and certainly not my customer needs. Not to even look at the fluid reservoir and make a judgment call? Ridiculous! I will add that my Express Service advisor came back with a laundry list of maintenance issues from needing new tires, the need for a wheel alignment, flushing the radiator fluid, changing the air cabin filter. All totaled with the oil change would have been close to $1,000. While I am not objecting to being notified of needed maintenance, it was an upsell because he said they could take care of that immediately. The car has less than 30,000 miles on it and I am sure the maintenance is needed, but it sounded like a sales pitch. I did get the oil and filter changed, the tires rotated and the cabin air filter replaced. But now the car's electronic air pressure light showing under inflated tires keeps coming on, which is indicative of another problem that will require another visit somewhere to get that checked out. Just a very bad experience overall .

Service staff was courteous and helpful. Tim explained all that was going to be done in "layman's" terms and answered all my questions.

Micheal was great the customer he gave was wonderful. I like him to service my car all the times He need a raised!!!

I can't believe how great the service was. I had just left a Doctor's visit and had another visit in an hour when my tire light came on. I explained my position and they immediately helped me without interrupting anyone else's service. I got a new tire and was able to get to my appointment. Two days later my tire light came back on and I returned to the service department. They checked everything and came to conclusion that the increase of the temperature outside had made the light come on. The pressure was lowered and I have had no other problems. Kabin, helped me both times. I would love to see him acknowledged.

The service was great here and so is the facility. My Service advisor Philip took a short trip with me to understand what the issue is about, provided an estimate. He called back with recommendations on preventive maintenance. I am very much satisfied with the service and the quality of the work.