North Central Ford

I purchased a used truck from north central ford and it was by far the worst experience of buying a car in my life. The people working there are excellent and very friendly but that doesn’t change the fact of my overall experience. I purchased at 2017 F 150 or at least I thought I did I put a down payment of half of the cost of the truck and signed all the papers and I was told I would have to wait until the next day to drive home with my truck because they need to finish the safety inspection and detail it but on my way to pick it up the next day I get a phone call and was told they could not sell me the truck. I said what do you mean I gave you a big down payment in cash and did all the paperwork and you told me congratulations on the purchase but now I can’t have the truck I had already bought from you my sells guy said he was sorry but it was out of his hands . He then asked if I would be interested in looking at other trucks and he would try to see what he could do for my inconvenience so we found a truck that would work for me not really what I was looking for but to be honest the truck was nicer than I was expecting a clean 2015 f250 the only issue is the truck didn’t have a tailgate I was told they would have a tailgate in for my new truck in two weeks. Two weeks goes by and I show up to get my tailgate a north central ford a they tried to put on a cheap aftermarket v shaped tailgate I would not have purchased the truck if I was told this Very nice people but I would not trust them and they definitely didn’t seem concerned if I was happy or satisfied with my purchase

I traded in my vehicle here and bought a new one recently and have nothing but good feelings about this dealership. My salesman, Ray, was great and worked with me to answer all my questions. I can't speak to the service department at this dealership as I haven't had to use them yet but the sales experience was one of the better ones I've had.

I had a disappointing experience with the sales process and sales associate Waseem here. I was asked by the salesperson what price I would be comfortable with on a vehicle. I responded with a reasonable out-the-door range, which is a standard way buyers evaluate total cost. The response I received was rude and defensive — specifically stating, “No, no, no, no, no, I’m not paying your taxes and title for you,” and refusing to even discuss an out-the-door number, despite being the one who asked for an offer in the first place. If a dealership is unwilling to have a transparent conversation about total pricing, then there is no point in asking a customer for an offer. Professional negotiation should involve clarity and respect, not dismissive responses. I ultimately chose to walk away due to the lack of professionalism and transparency.

I had a disappointing experience with the sales process and sales associate Waseem here. I was asked by the salesperson what price I would be comfortable with on a vehicle. I responded with a reasonable out-the-door range, which is a standard way buyers evaluate total cost. The response I received was rude and defensive — specifically stating, “No, no, no, no, no, I’m not paying your taxes and title for you,” and refusing to even discuss an out-the-door number, despite being the one who asked for an offer in the first place. If a dealership is unwilling to have a transparent conversation about total pricing, then there is no point in asking a customer for an offer. Professional negotiation should involve clarity and respect, not dismissive responses. I ultimately chose to walk away due to the lack of professionalism and transparency.

Spent 500.00 and car still has check engine light on and still makes noise in the rear that’s…and you can’t even get anyone on the phone.

⭐️⭐️⭐️⭐️⭐️ I can’t say enough good things about North Central Ford! After a frustrating experience with another shop, they stepped in and completely made things right, getting my car back in perfect shape. Seth went above and beyond—he was patient, kind, and genuinely cared about making sure I was taken care of every step of the way. Gary was amazing too, making the whole process smooth and easy. They even provided a loaner car for six weeks, which was such a huge help. I truly felt valued and supported, and I’m so grateful for the outstanding service. Thank you, Seth and Gary, for turning a stressful situation into such a positive experience!

Way too pricey. Very high prices on service work . Also high mark up on parts. $841.00 labor charge to replace alternator which didn't include $651.00 alternator. The book says it is supposed to take 2.8 hours start to finish.

Ticket 230312 - R Albin - This review is for the Service Department - which seems to be outstanding! My review may not be typical of their service, because it was my only visit to North Central Ford - but - there service for this visit was superb - especially when contrasted with my experience a week earlier at 5 Star Ford in Carrollton - which was terrible! North Central Ford and the Advisor, Chris Garner, were genuinely responsive, customer focused and attentive to every detail. I made an appointment to have my oil changed and the multipoint inspection for my 2011 Ford Ranger with only 73,000 miles. When I arrived they were actually waiting for me and immediately took my Ranger in for service and returned it to me within in an hour - just as they promised! Unlike 5 Star Ford, which did not meet me at the appointed time, and left me waiting for 20 minutes for a service representative to meet with me. It was like that Seinfeld Episode where Jerry is trying to explain to the rental car manager - what a reservation / appointment is! She clearly didn't know - and - neither does 5 Star Ford! They never showed - and - I left never to return! On the other hand - North Central Ford met me at the appointed time, completed the oil change and inspection and returned my Ranger in record time - because - they actually have a quick oil change service lane and actually do care about pleasing their customers! Since they're that concerned about pleasing their Service customers - I suspect that extends to their Sales Customers as well. The next time I'm in the market for a vehicle - North Central Ford will by my first call! Recommended!

Don’t be fooled by the service provided during the buying process as the follow-up customer service after you have purchased your vehicle is a complete 180 and non-existent. We will never do business with North Central Ford ever again. We hate writing negative reviews as sometimes people just have an off day, but we have 2 different instances in 2023 and 2025 that reflect their very poor customer service. We purchased a vehicle from North Central Ford in 2023. The initial buying process was good. It was a typical car buying experience and we would have shopped there again if we needed a new vehicle. We had a couple of things promised to us from the sales team, which was on the we owe/they owe statement. To get those things resolved, it took multiple calls and texts to at least 3 different people over the span of 2-3 weeks. It was exhausting and very frustrating. We figured maybe it was a glitch and North Central Ford doesn’t typically operate this way. We may have still shopped at their dealership again even after that experience, because again we thought maybe it was just an off day. Unfortunately, over a year and a half later we had to relive the same frustration. We traded our Ford vehicle at a different dealership in 2025. From past experience, we know you normally contact the finance department at the dealership where you originally purchased your vehicle to cancel the service contract and get a refund on the remaining amount. The Finance department at the new dealership told us the same thing. They said Finance teams don’t normally want to deal with it, but it is something we handle on a regular basis. We called North Central Ford and were told someone from the Finance team would call us back. To make a very long and frustrating story short, over a 3-week period we spoke with 2-3 sales people, left messages for 2 different people in the Finance department and left a voicemail for the sales manager who was supposed to work on having someone from the Finance team follow through. No one ever returned our calls. We understand submitting paperwork to get a refund on a service contract for a previous sale is not something Finance departments want to deal with, but it is part of doing business and working through these in a timely and professional manner is part of customer service. We are the kind of people who have bought 3 cars from the same salesperson, because we appreciated his customer service. This salesperson even worked at multiple different manufacturer dealerships and we still went to see him. We have also shopped at the same dealership multiple times due to loving their customer service even though they are 2 hours and 80 miles away from us round trip. We value customer service, but unfortunately that is definitely not something North Central Ford values.

Don’t be fooled by the service provided during the buying process as the follow-up customer service after you have purchased your vehicle is a complete 180 and non-existent. We will never do business with North Central Ford ever again. We hate writing negative reviews as sometimes people just have an off day, but we have 2 different instances in 2023 and 2025 that reflect their very poor customer service. We purchased a vehicle from North Central Ford in 2023. The initial buying process was good. It was a typical car buying experience and we would have shopped there again if we needed a new vehicle. We had a couple of things promised to us from the sales team, which was on the we owe/they owe statement. To get those things resolved, it took multiple calls and texts to at least 3 different people over the span of 2-3 weeks. It was exhausting and very frustrating. We figured maybe it was a glitch and North Central Ford doesn’t typically operate this way. We may have still shopped at their dealership again even after that experience, because again we thought maybe it was just an off day. Unfortunately, over a year and a half later we had to relive the same frustration. We traded our Ford vehicle at a different dealership in 2025. From past experience, we know you normally contact the finance department at the dealership where you originally purchased your vehicle to cancel the service contract and get a refund on the remaining amount. The Finance department at the new dealership told us the same thing. They said Finance teams don’t normally want to deal with it, but it is something we handle on a regular basis. We called North Central Ford and were told someone from the Finance team would call us back. To make a very long and frustrating story short, over a 3-week period we spoke with 2-3 sales people, left messages for 2 different people in the Finance department and left a voicemail for the sales manager who was supposed to work on having someone from the Finance team follow through. No one ever returned our calls. We understand submitting paperwork to get a refund on a service contract for a previous sale is not something Finance departments want to deal with, but it is part of doing business and working through these in a timely and professional manner is part of customer service. We are the kind of people who have bought 3 cars from the same salesperson, because we appreciated his customer service. This salesperson even worked at multiple different manufacturer dealerships and we still went to see him. We have also shopped at the same dealership multiple times due to loving their customer service even though they are 2 hours and 80 miles away from us round trip. We value customer service, but unfortunately that is definitely not something North Central Ford values.