North Central Ford

Way too pricey. Very high prices on service work . Also high mark up on parts. $841.00 labor charge to replace alternator which didn't include $651.00 alternator. The book says it is supposed to take 2.8 hours start to finish.

Ticket 230312 - R Albin - This review is for the Service Department - which seems to be outstanding! My review may not be typical of their service, because it was my only visit to North Central Ford - but - there service for this visit was superb - especially when contrasted with my experience a week earlier at 5 Star Ford in Carrollton - which was terrible! North Central Ford and the Advisor, Chris Garner, were genuinely responsive, customer focused and attentive to every detail. I made an appointment to have my oil changed and the multipoint inspection for my 2011 Ford Ranger with only 73,000 miles. When I arrived they were actually waiting for me and immediately took my Ranger in for service and returned it to me within in an hour - just as they promised! Unlike 5 Star Ford, which did not meet me at the appointed time, and left me waiting for 20 minutes for a service representative to meet with me. It was like that Seinfeld Episode where Jerry is trying to explain to the rental car manager - what a reservation / appointment is! She clearly didn't know - and - neither does 5 Star Ford! They never showed - and - I left never to return! On the other hand - North Central Ford met me at the appointed time, completed the oil change and inspection and returned my Ranger in record time - because - they actually have a quick oil change service lane and actually do care about pleasing their customers! Since they're that concerned about pleasing their Service customers - I suspect that extends to their Sales Customers as well. The next time I'm in the market for a vehicle - North Central Ford will by my first call! Recommended!

Don’t be fooled by the service provided during the buying process as the follow-up customer service after you have purchased your vehicle is a complete 180 and non-existent. We will never do business with North Central Ford ever again. We hate writing negative reviews as sometimes people just have an off day, but we have 2 different instances in 2023 and 2025 that reflect their very poor customer service. We purchased a vehicle from North Central Ford in 2023. The initial buying process was good. It was a typical car buying experience and we would have shopped there again if we needed a new vehicle. We had a couple of things promised to us from the sales team, which was on the we owe/they owe statement. To get those things resolved, it took multiple calls and texts to at least 3 different people over the span of 2-3 weeks. It was exhausting and very frustrating. We figured maybe it was a glitch and North Central Ford doesn’t typically operate this way. We may have still shopped at their dealership again even after that experience, because again we thought maybe it was just an off day. Unfortunately, over a year and a half later we had to relive the same frustration. We traded our Ford vehicle at a different dealership in 2025. From past experience, we know you normally contact the finance department at the dealership where you originally purchased your vehicle to cancel the service contract and get a refund on the remaining amount. The Finance department at the new dealership told us the same thing. They said Finance teams don’t normally want to deal with it, but it is something we handle on a regular basis. We called North Central Ford and were told someone from the Finance team would call us back. To make a very long and frustrating story short, over a 3-week period we spoke with 2-3 sales people, left messages for 2 different people in the Finance department and left a voicemail for the sales manager who was supposed to work on having someone from the Finance team follow through. No one ever returned our calls. We understand submitting paperwork to get a refund on a service contract for a previous sale is not something Finance departments want to deal with, but it is part of doing business and working through these in a timely and professional manner is part of customer service. We are the kind of people who have bought 3 cars from the same salesperson, because we appreciated his customer service. This salesperson even worked at multiple different manufacturer dealerships and we still went to see him. We have also shopped at the same dealership multiple times due to loving their customer service even though they are 2 hours and 80 miles away from us round trip. We value customer service, but unfortunately that is definitely not something North Central Ford values.

Don’t be fooled by the service provided during the buying process as the follow-up customer service after you have purchased your vehicle is a complete 180 and non-existent. We will never do business with North Central Ford ever again. We hate writing negative reviews as sometimes people just have an off day, but we have 2 different instances in 2023 and 2025 that reflect their very poor customer service. We purchased a vehicle from North Central Ford in 2023. The initial buying process was good. It was a typical car buying experience and we would have shopped there again if we needed a new vehicle. We had a couple of things promised to us from the sales team, which was on the we owe/they owe statement. To get those things resolved, it took multiple calls and texts to at least 3 different people over the span of 2-3 weeks. It was exhausting and very frustrating. We figured maybe it was a glitch and North Central Ford doesn’t typically operate this way. We may have still shopped at their dealership again even after that experience, because again we thought maybe it was just an off day. Unfortunately, over a year and a half later we had to relive the same frustration. We traded our Ford vehicle at a different dealership in 2025. From past experience, we know you normally contact the finance department at the dealership where you originally purchased your vehicle to cancel the service contract and get a refund on the remaining amount. The Finance department at the new dealership told us the same thing. They said Finance teams don’t normally want to deal with it, but it is something we handle on a regular basis. We called North Central Ford and were told someone from the Finance team would call us back. To make a very long and frustrating story short, over a 3-week period we spoke with 2-3 sales people, left messages for 2 different people in the Finance department and left a voicemail for the sales manager who was supposed to work on having someone from the Finance team follow through. No one ever returned our calls. We understand submitting paperwork to get a refund on a service contract for a previous sale is not something Finance departments want to deal with, but it is part of doing business and working through these in a timely and professional manner is part of customer service. We are the kind of people who have bought 3 cars from the same salesperson, because we appreciated his customer service. This salesperson even worked at multiple different manufacturer dealerships and we still went to see him. We have also shopped at the same dealership multiple times due to loving their customer service even though they are 2 hours and 80 miles away from us round trip. We value customer service, but unfortunately that is definitely not something North Central Ford values.

I purchased a 2023 Ford Expedition Max Limited from North central Ford.My tags were late getting to me , I called and spoke with Jerome Jordan . Who call me back, to let me know that Ms. Kim would give me a call,Back Ms Kim went over and beyond the call of duty to drop the tags off to me.Thank you Ms.Kim . North Central Ford for Ms. Kim

Actually scammed. I provided all the necessary paperwork prior to making the 3.5 hour drive to Dallas. Was advised that everything was finalized and to come down. I shared that I had to be quick because I have a dog at home who had surgery and can’t be left for too long. I said if I come down I need all remaining paperwork to be ready to go immediately upon arrival. When I arrived I was told it would be less than 5 minutes which turned into 30 minutes. While the salesman and finance frantically are running back and forth. Then someone else comes out and says the deal wasn’t done and they could not grasp the concept that I have three homes across the country and I can register it at any of them. My drivers license is valid and expires in 3 days but I provided them with the temporary one from the dmv along with my real ID which both are valid. They can look up In system that my license is valid. And my new license is in the mail, but my current license is still fully valid. I also provided all this information via email prior to arrival and they stated all documents received, approved and good to go. No one could even look me in the eye and they sheepishly said they won’t do the deal and the salesman literally ran away. Never apologized and no one provided a real answer and there was no reason why for any of this. No there isn’t any missing pieces to the story or more to the story. They are shady liars who literally told me a lie to come down knowing it was a 3.5 hour drive and lied to me about it being ready to go. Please do not take your business here. They are so shady and dishonest.

Vehicle was purchased 03/25, the temporary tags expired and I was not notified there was a problem getting the license plates. Kim in titles and Kim Lewis the general sales manager explained that there was a lien on the title from the previous owner that prevented getting plates. The vehicle had no tags for a few days. There has been no updates and it’s going on 3 months. Then the car stopped working, I had to have it towed in and their inspection revealed the poor condition of the vehicle. Dry rotted tires, bad brakes and rotors, dirty oil and busher to shifter linkage damage with a total repair cost of over $1700. I’ve had the car less than 90 days, this is not wear and tear, this is how they sold the certified used Ford vehicle. I reached out to the sales manager and haven’t heard back. Horrible sales, horrible customer service.

Great customer service from Aly he is great and very friendly and know how to make the customer happy and satisfied

I purchased a 2024 Lightning Lariat in January 2025. I’ve left several messages, the receptionist left a message and the person on chat left a message. Their post-sale support is non-existent.

Only place I have purchased new vehicles. Everyone is friendly and very helpful. Kim is the best service manger