Reviews
We started off rough but by the end of the deal we were all happy
We started off rough but by the end of the deal we were all happy
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We’re happy things ended well for your Buick Enclave purchase. It means a lot that Joshua could help smooth out the process. We look forward to assisting you again.
Tired of the gouging. Oil change and filter change has shop fees of $37.00. What for? A $2 rag.
Tired of the gouging. Oil change and filter change has shop fees of $37.00. What for? A $2 rag.
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
I cannot say enough good things about my experience with this dealership. Buying a vehicle is a big decision, and from day one, these guys handled business the right way. They treated me with respect, were straight shooters throughout the process, and made sure I drove away confident in my purchase. What really sets this dealership apart is their commitment to customer satisfaction. Anytime I had questions or concerns, they took the time to listen and work with me to make sure everything was taken care of. In today’s world, it’s rare to find a business that genuinely stands behind its customers the way this team does. I especially want to recognize Matt, the General Sales Manager. Matt went above and beyond to help me and made sure my concerns were addressed. He took the time to communicate with me directly and ensure that everything was handled properly. His professionalism, responsiveness, and dedication to customer service made my experience a very positive one. Because of Matt and the rest of the team, I left feeling like they truly cared about doing the right thing and taking care of their customers. That level of service is hard to find and deserves recognition. I absolutely love my truck that I purchased and couldn’t be happier with my overall experience. If you’re looking for a dealership that values its customers, treats people fairly, and stands behind what they sell, I highly recommend giving them a chance. Thank you again to Matt and the entire team for going above and beyond. You’ve earned a customer for life.
I cannot say enough good things about my experience with this dealership. Buying a vehicle is a big decision, and from day one, these guys handled business the right way. They treated me with respect, were straight shooters throughout the process, and made sure I drove away confident in my purchase. What really sets this dealership apart is their commitment to customer satisfaction. Anytime I had questions or concerns, they took the time to listen and work with me to make sure everything was taken care of. In today’s world, it’s rare to find a business that genuinely stands behind its customers the way this team does. I especially want to recognize Matt, the General Sales Manager. Matt went above and beyond to help me and made sure my concerns were addressed. He took the time to communicate with me directly and ensure that everything was handled properly. His professionalism, responsiveness, and dedication to customer service made my experience a very positive one. Because of Matt and the rest of the team, I left feeling like they truly cared about doing the right thing and taking care of their customers. That level of service is hard to find and deserves recognition. I absolutely love my truck that I purchased and couldn’t be happier with my overall experience. If you’re looking for a dealership that values its customers, treats people fairly, and stands behind what they sell, I highly recommend giving them a chance. Thank you again to Matt and the entire team for going above and beyond. You’ve earned a customer for life.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We’re grateful for your feedback and thrilled to hear about your Ford F-150 purchase. Our team aims to be straightforward and attentive so every question is handled and you feel respected throughout. Matthew’s clear communication and dedication made a real difference, and we’re honored to have earned your recommendation.
Rene, our sales agent (Jerry's team), took incredible care of us when checking out the car, getting the preliminary paperwork completed, to the process of getting the car buffed & spot painted in a few places. We drove away with a clean car & a full tank of gas. Financing-I feel we did spend too much time awaiting the signing of the paperwork & telling the finance guy, no we don't want the warranties; that was over 1 1/2 hours due to waiting on others in line before us & finance team trying to sell to everyone. Our paperwork took about 30 min once we got in, but they did try to sell us the warranty before ever telling me what my rate & payment would be. How silly do they think we are? Once we discussed rates, he did check out other options for us & got us a lower rate than he was originally going with. We did take the gap insurance~ Overall, excellent buying experience, in my book. We love our 2025 Honda Pilot!
Rene, our sales agent (Jerry's team), took incredible care of us when checking out the car, getting the preliminary paperwork completed, to the process of getting the car buffed & spot painted in a few places. We drove away with a clean car & a full tank of gas. Financing-I feel we did spend too much time awaiting the signing of the paperwork & telling the finance guy, no we don't want the warranties; that was over 1 1/2 hours due to waiting on others in line before us & finance team trying to sell to everyone. Our paperwork took about 30 min once we got in, but they did try to sell us the warranty before ever telling me what my rate & payment would be. How silly do they think we are? Once we discussed rates, he did check out other options for us & got us a lower rate than he was originally going with. We did take the gap insurance~ Overall, excellent buying experience, in my book. We love our 2025 Honda Pilot!
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ewing Buick GMC!
Had some initial issues which turned out to be misunderstandings but after speaking with Mathew Pilkington we were able to get things worked out.
Had some initial issues which turned out to be misunderstandings but after speaking with Mathew Pilkington we were able to get things worked out.
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your review, Pete. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
The customer service was great, and the overall transaction was transparent with no hassle. Ewing will have my future business.
The customer service was great, and the overall transaction was transparent with no hassle. Ewing will have my future business.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Aaron and our team appreciate your kind words about our service and transparent process. Enjoy your new GMC Sierra 2500. We look forward to your future visits.
The process of buying a vehicle stresses me to the max. The staff at Ewing and Oscar in particular put in the Ram 1500 that I drove in from Lubbock to purchase. Thank you Oscar! You are the MAN!
The process of buying a vehicle stresses me to the max. The staff at Ewing and Oscar in particular put in the Ram 1500 that I drove in from Lubbock to purchase. Thank you Oscar! You are the MAN!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Traveling from Lubbock shows how determined you were, and we’re glad Oscar could ease the stress of purchasing your Dodge Ram 1500. Thank you for the 5-star rating and for choosing us. We look forward to helping you again!
Justin was super responsive & helpful. He knows his product very well. Austin in finance was a true professional and a pleasure to work with. I will continue to do business with Ewing because of these two
Justin was super responsive & helpful. He knows his product very well. Austin in finance was a true professional and a pleasure to work with. I will continue to do business with Ewing because of these two
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your five-star rating and for choosing a new GMC 1500. We’re glad our sales and finance teams provided responsive and professional support. We appreciate your continued business and look forward to assisting you again.
Had truck serviced there for 7 yrs.,not a problem. Last year and a half had to replace antifreeze cap because it was left off,had to reset my own oil reminder,no big deal but... Last straw,this time had an issue which they fixed for me. They neglected to tell me "Hey your truck is fixed but your fob doesn't recognize the driver,sooo your settings for your seat and mirrors don't work. Ohh,and also your phone won't work either. Bought brand new and the Salesman set it up no problem. Seems like there is a step missing here!
Had truck serviced there for 7 yrs.,not a problem. Last year and a half had to replace antifreeze cap because it was left off,had to reset my own oil reminder,no big deal but... Last straw,this time had an issue which they fixed for me. They neglected to tell me "Hey your truck is fixed but your fob doesn't recognize the driver,sooo your settings for your seat and mirrors don't work. Ohh,and also your phone won't work either. Bought brand new and the Salesman set it up no problem. Seems like there is a step missing here!
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback and for sticking with us for seven years. We understand your frustration with the pattern of service oversights recently. This doesn't reflect the standard you experienced for years, and we'd like to discuss this with you. Please give us a call at (972) 905-9294.
The team was great, My wife and can express enough how awesome Suzanne, Fish and Jason were in getting us our vehicles! Thank you
The team was great, My wife and can express enough how awesome Suzanne, Fish and Jason were in getting us our vehicles! Thank you
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
What a joy to hear that Suzanne and Robert Fish made it easy for you and your wife to drive home in your new GMC 1500. Your comments about the team’s support mean a lot. Thank you for choosing GMC.