Reviews
Best Car Purchase Experience EVER !
I needed to trade-in my beloved Thunderbird after 13 years. I was apprehensive about the whole process. I met Suzanne Newman Koerwer and was immediately put at ease. It's hard for a woman to feel comfortable in a car buying situation but Suzanne walked me through the entire process with knowledge and grace. I can't say enough good things about my experience. I loved the attitude and expertise of all the employees, Mr. Ewing has done an exceptional job in hiring and training. If you are looking for new or used car I recommend this dealership FIRST.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the great feedback! We're very happy to hear you were pleased with your visit and we appreciate your business and kind comments! If there's anything else we can help you with, please don't hesitate to call!
Great, Jake is the best!
First of all, the gentleman handling my service order was "Jake". He was professional and service oriented and an all around nice guy. My BuicK LaCross was leaking transmission fluid. They gave me a loner car and sent me on my way. Unfortunately, when I got my car back......it was leaking fluid again. We called Jake and said "bring it right in". He gave us another loner car and sincerely apologized. Once we got the car back it was perfect. He even had some trim around my door reglued as it was loose. I t was also returned very clean. Lastly, the girl in the back (African American) was very genuine. We got on the subject of Christianity and it was refreshing to hear someone wasn't afarid to say they believe in God with a customer. My hats off to her! These days everyone's afraid to speak out about anything, it's sad. I'm happy to do business with Ewing Buick!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Elle, thank you very much for the great feedback on your visit to our service department and we're very glad to know you were pleased with your experience! We appreciate your kind comments and hope to work with you again in the future! If there's anything else we can assist you with until then, please don't hesitate to call!
Great Experience, Jake is the BEST!!
First of all, the gentleman handling my service order was "Jake". He was professional and service oriented and an all around nice guy. My BuicK LaCross was leaking transmission fluid. They gave me a loner car and sent me on my way. Unfortunately, when I got my car back......it was leaking fluid again. We called Jake and said "bring it right in". He gave us another loner car and sincerely apologized. Once we got the car back it was perfect. He even had some trim around my door reglued as it was loose. I t was also returned very clean. Lastly, the girl in the back (African American) was very genuine. We got on the subject of Christianity and it was refreshing to hear someone wasn't afarid to say they believe in God with a customer. My hats off to her! These days everyone's afraid to speak out about anything, it's sad. I'm happy to do business with Ewing Buick!!
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Used car sales
Gary, Kenneth and management were fantastic! I was in an accident and my car that I loved was totaled. They were so kind and helpful in getting me back into the identical car I had. They were all just so nice and understanding of the current situation I was in and they made the experience for me smooth and worry free. Even though I live near Fort Worth, I'm driving back over here when it comes to get another car! Thank you so much!!! God Bless you all!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the excellent feedback on your car buying experience! We're so glad it was a great visit, and we appreciate the business and you taking the time to share your experience! Thank you again, and we look forward to working with you again!
Super Service!
Ken was exactly what a guy hopes for in a car salesman. Honest, straightforward, friendly (but not overly friendly!) and knowledgeable. We purchased our Buick LeBaron from him almost a year ago, and then last week he called just to see how we were doing and how the car was running. Very considerate. I highly recommend Ken Foster if you're looking for a car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the excellent feedback and recommendations on Ken! It's greatly appreciated and we're so glad you were pleased with your experience. If there is ever anything else we can help you with, please don't hesitate to reach out. We hope you're still loving your Buick, and we look forward to working with you again in the future!
Easy to work with
I've bought a car there, as well as serviced there too. It's a nice facility, and easy experience all around.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
First Service
We took our new Buick Encore for its first service and was pleased with the job Ewing did and the courtesy of the staff,
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
GREAT SERVICE!!
The service adviser, JIM BEARDEN, was outstanding. YOU need more like HIM!! HE resolved some serious problems with the warranty company. I can't thank HIM enough for such excellent work!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Two sales managers were not helpful and very disrespectful.
Worked with sales associate for several hours Friday 1/2/15 for purchasing a new gmc Denali. Associate was very helpful but car could not be located that day. So resumed process on Saturday 1/3/15. When it came time to work with the two managers on duty Saturday 1/3/15 for trade in and purchase price, the entire experience changed. Not helpful. Actually kind of rude. Horrible trade in value for my car. Out of any normal range. Car max, and TWO other local dealers offers were much higher. They were trying to make 4k+ profit immediately with my trade in and on top of that, they were not negotiating at all on the purchase price of the car. Very insulting given that I had been at the dealership for at least six hours in two days and was looking for a long term deal with the dealership. The two managers NEVER introduced themselves so I never got their names. The absolute worst buying experience I have ever had, not because of the sales associate, but the managers. I will take my 75k purchase someone else.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We are very sorry to hear that you experience at Ewing Buick GMC was less than satisfactory. Unfortunately we are unable to make every deal that crosses our path but we never want to express rudeness of any kind. Please except my apology for any inconvenience we might have caused. Thank you.
Great car buying experience
I am a repeat customer of Suzanne's. I wouldn't deal with any one but her. She's pleasant, funny, knowledgeable and a pleasure to deal with. You don't feel like a lamb being lead to slaughter by pushy sales people when dealing with her. She communicates promptly with you by text or voice and provides all the information you need to make an informed decision. She even set up my blue tooth in the new vehicle and cleared out the settings on my previous vehicle (which I also bought from her). I'm excited to start 2015 out in a brand new Enclave and I'll be back in a few years when its time to upgrade!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the excellent feedback on Suzanne! We appreciate your business and are so glad you were pleased with your visit. Please let us know if there is anything else we can assist you with, and we look forward to next time!