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Toyota of Plano

(6,015 reviews)
Visit Toyota of Plano
Sales hours: 8:30am to 9:00pm
Service hours: 7:00am to 3:00pm
View all hours
Sales Service
Monday 8:30am–9:00pm 7:00am–7:00pm
Tuesday 8:30am–9:00pm 7:00am–7:00pm
Wednesday 8:30am–9:00pm 7:00am–7:00pm
Thursday 8:30am–9:00pm 7:00am–7:00pm
Friday 8:30am–9:00pm 7:00am–7:00pm
Saturday 8:30am–9:00pm 7:00am–3:00pm
Sunday Closed Closed
2016 state dealer award
View 10 awards
2016 state dealer award 2015 state dealer award
2025 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (833) 481-5869 (833) 481-5869
Used (877) 876-4652 (877) 876-4652
Service (866) 518-3419 (866) 518-3419

Reviews

(6,015 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Plano from DealerRater.

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Exceptional!!!

Anwar cares the customer!!! We appreciate Anwar's professionalism! Anwar answered all our questions so patiently and showed all RAV4s second time for a color change just before the final signature. Exceptional service and smooth process from test drive, trade-in to the new car purchase. I recommend Anwar for his customer care, patience, friendliness and better deals!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words regarding Anwar- I'm happy to hear that he gave you such a wonderful experience! Congrats on your new RAV4! Toyota of Plano

Horrible Experience

I liked one USED car not certified. Had lot of questions on that. Strange thing is, when I use to ask questions, instead of answering it properly lot of times representative use to laugh on them. What the xxxx? Customer can ask many questions, and lot of them can be very simple questions. Sales person has to guide me and explain customers about everything properly. You don't laugh back on the customer. That's not the Toyota I know off. I explained him that I am and expat not very familiar about cars here and my questions could be strange and simple to you, but those are important for me to make decision. It was very difficult to get any good answer from him without making him laugh back on me.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

At Toyota of Plano, we strive for superior customer satisfaction; and when we receive poor reviews such as this, we take them very seriously. We have already conversed with this customer through the DealerRater private messaging system and over the phone, in order to discuss this matter in more detail. Though this review and experience does not shine a positive light on our dealership, we will work to improve our process and the customer car-buying experience. Thank you.

purchase of camry 2015

one of the best sales professional I have ever meet. achankunju is friendly and nice, he give a me a good deal. excellent customer care, really appreciated.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the Anwar's wonderful recommendation! Congrats on your new Camry! Toyota of Plano

Friendly and very professional

Moe was quick to respond to my online application and scheduled a visit for me at the dealership the very next day. He came just to meet me on the day I visited the dealership while he was on leave that day. He was very friendly and prompt in answering all my questions and convinced me to buy car from him. I would definitely recommend Toyota of Plano to my friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Awesome! I'm glad you had such a wonderful experience with Moe! Thank you for the review and congrats on your new vehicle! Toyota of Plano

New car fever!

I walked into the showroom without an appointment. Kash Zaman walked up to me asking if he could help me. After asking me what kind of vehicle I was interested, he introduced me to different Rav4 models and feature differences. I test drove a couple models and decided on a Limted, metallic grey. I needed an AWD, but there were none on the lot. Kash found one at another dealer and agreed to transfer it. I agreed to buy it and worked with Matt Hashem on the financing and extended warranties. I picked up the car the following day and Kash spent at least an hour setting up the electronics, explaining the details along the way. As this was the first car I had purchased in 15 years, I appreciated the detailed explanation of the the advanced electronics available to me in the car. Kash called the following day to ask if I had any questions. I would rate him a solid 10!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful review and for sharing your experience online! Congrats on your new RAV4! Toyota of Plano

Very pleasant to work with Kash!

I just moved from Boston to Texas and went to toyota showroom to change my number plate but I changed my mind after chating with Kash for a while and bought new toyota rav XLE. He is very professional and i would definitely recommend my friends to Toyota of Plano and check with Kash .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Glad you had a wonderful experience with Kash! Thank you for the review and congrats on your new RAV4! Toyota of Plano

Great buying experience

Purchased a new 2015 Highlander with the help of Ismail Choudhry. He was very friendly, courteous, and professional. I wanted a specific car and they got it for me, faster than I had expected it to arrive. I am very happy with my purchase and would be happy to recommend this dealership to friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review and recommendation! I'm glad you had a wonderful experience with Ismail. Congrats on your new Highlander! Toyota of Plano

Awesome

Great.. Great. No words. Wonderful personCharacter traits joyful Hard-working.Honest..You know, Anwar .. I think he is great guy that you are such a hard-worker. It seems like you are always the first one here and the last one to leave. He really set a good example and I want you to know how much I appreciate that." Simple!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words regarding Anwar! I'm happy to hear that you had such a great experience. Congrats on your new vehicle! Toyota of Plano

Best sales person to this day!

Mr. Dickerson was by far one of the best sales professional I have ever dealt with. He knew that I was only interested in the specific car I asked about. He did not try and sell me something else but Instead got to work right away on how he could put me in the seat of the car. I would recommend anyone that is looking to buy a car to go see Tip. He's got 4 car sales person of the month awards for a reason!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

I'm happy to hear that Tip took such good care of you! Thank you for the wonderful review and congrats on your new vehicle! Toyota of Plano

GREAT

Had to replace a stolen vehicle. I went to three dealerships and asked them to give me the best price. Toyota of Plano was the best and had the 4 runner in stock. They agreed to hold it , for up to three weeks, until insurance settled. HATE pushy sales people!! Moe gave me all the facts that I needed on time. Did a great job. Picked up vehicle yesterday and you have one happy customer!! THANK YOU...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Sorry to hear about your vehicle being stolen, but we're happy that you chose us to find a new vehicle! Thank you so much for the review and enjoy the new 4Runner! Toyota of Plano