Hess Auto Agency

5.0 out of 5 5.0
Rectangle 48
Sales 8:30 AM - 6:00 PM

Hess Auto Agency Hours

Sales

Monday

8:30 AM - 6:00 PM

Tuesday

8:30 AM - 6:00 PM

Wednesday

8:30 AM - 6:00 PM

Thursday

8:30 AM - 6:00 PM

Friday

8:30 AM - 6:00 PM

Saturday

8:30 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since March 2012

Hess Auto Agency has carried the tri-state area's finest pre-owned vehicles for nearly 30 years! We truly believe in treating our customers the same way that we would want to be treated.

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We DO NOT overprice our vehicles, we DO NOT subscribe to any "gimmick" sales practices, and we DO NOT sell rebuilt or previous salvaged, flood, or theft recovery titled vehicles. We strive for a reputation of honesty and quality.

We offer the best USED CARS in Quincy, Illinois at the best prices!

"The Area's Finest Pre-Owned Cars!"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

5.0 out of 5 5.0
19 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    May 25, 2020

    Hess Auto Agency was very easy to work with and made the car buying experience pleasant and seamless. My wife and I had been looking for a specific car... and when it showed up on their lot, Eric was able to tell me the entire story behind the car on the first call! It made us feel very confident buying from them even though we were from out of state. Eric also worked directly with our local credit union to make sure everything was in order before we made the trip. All around a great experience and if you're looking to work with a friendly, people-oriented dealership this is the place for you!

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  • 5.0 out of 5
    December 30, 2019

    7 years ago a friend told me to look at Hess auto before I bought anywhere else. I did and I bought a SUV from Eric. So when I was in need of another... vehicle I went back to Eric and he remembered me and the car I had purchased. No pressure sales, very fair prices and most of all he listened to what I wanted and found the perfect car for me, a Nissan Rouge sport. I can't say enough good things about Hess auto. Everyone there was super nice and a great laid back atmosphere.

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  • October 31, 2017

    Salesman Eric Hess was the epitome of customer service. Helpful and professional, Eric really assisted us to find a vehicle that we were looking for. Our... first choice had just received an offer in on it so Eric suggested a few more in our price range. He never pushed us to go beyond our budget, but listened to what we were looking for and was respectful of our financial limit. We never purchased from Hess before, but some friends had and reported a great experience. Additionally, our mechanic said that Hess was one of the few honest used car lots in the Quincy area. That meant a lot to us. The other attractive thing about Hess is that they do actively maintain their web site and the vehicles on there have great photos and descriptions. That was really helpful as we researched website after website. Some places no longer had a car available or only one or two photos. Hess had multiple shots and angles (read: nothing to hide) and their inventory was very accurate. Overall, Hess was great to work with and if we are ever in the market again, we won't waste our time with other places. We'll be back and we'd recommend them.

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    Dealer Response

    Sam & Tafi, It was an absolute pleasure working with you on your purchase for Matthew - I'm myself personally thrilled we found something that will b...e a great fit for him! I know too well that car shopping CAN be a stress, so you'll never get that high-pressure stuff from me or any of us here! :-) Very glad to have helped you in the purchase - and always here if you need anything else - whether it be service or additional purchase needs! -Eric

  • 5.0 out of 5
    October 29, 2019

    We recently purchased a Mazda at Hess auto and it was a pleasure working with them. Very pleased with how helpful they were with no high pressure.

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  • 5.0 out of 5
    October 2, 2017

    We were shopping for a newer low mileage truck and Hess Auto Sales had exactly what suited our needs. It was very refreshing to transact a purchase without... encountering the games and hassles of some local "big box" dealerships. Kirk, Eric and Jeff were very helpful, very fair and a genuine pleasure to do business with. We highly recommend Hess Auto Sales

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    Dealer Response

    Paul and Phyllis, Everyone here thoroughly enjoyed doing business with you, also! It's always a pleasure to do business with nice folks such as your...selves - and to have a vehicle that fits your needs! Never hesitate to stop by or call if you need anything! We're here for you after the sale as well! Enjoy your F-150!

  • 5.0 out of 5
    February 28, 2017

    My wife Lindsay and I had been looking for a car for months. Numerous issues with multiple unnamed dealers. All the other dealerships were pushy, rude... or just plain not listening. We have known what we wanted for a while and no one had what we wanted for the price we wanted to pay! Then today we found the car we wanted online and it turned out to be at Hess Auto Agency. Eric Hess was great! He was friendly, polite, and easy to talk to. My wife and I felt quite comfortable there and did not feel any pressure. We bought our awesome new 2016 Dodge Durango today for exactly the price we wanted. Eric worked with us and walked us through all the ins and outs. I highly recommend this dealership for a no hassle and great experience. Eric was great! Sincerely, Keith & Lindsay Rea

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    Dealer Response

    Keith & Lindsay, It was a pleasure working with you guys and I'm really happy you enjoyed your experience! You got yourself a really nice Durango, a...nd I hope it serves you well for years to come! Give me a call or stop on by if ever I can help you with anything in the future - including with the Durango! Eric

  • 5.0 out of 5
    December 23, 2016

    We dealt with Eric Hess when we recently purchased a white 2014 Camry, and had a wonderful experience. They are hands down the most helpful and most courteous... people we dealt with while looking for a car. They were upfront and informative throughout the process, and never pressured us into doing anything. They let you drive the cars without coming along so you can actually discus amongst yourselves without having to try and be polite to salesman. I couldn't recommend this dealership more to anyone looking to buy a high quality used car in Quincy.

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    Dealer Response

    Chris, It was an privilege meeting and working with you and your family! I'm glad we made the process stress-free for you guys and found you a great... car for school. Feel free to reach out to me if ever I can help you guys with any other auto needs! Hope you have a great 2017! -Eric

  • 5.0 out of 5
    August 12, 2016

    We have purchased a dozen vehicles over the years from Gary, Kirk and now Eric. We have always been treated with the utmost respect and they listen to... our wants. If you want the truth from a dealership, we recommend the Hess Auto agency. If they don't have what you are looking for, they will find it. Honest shop!!

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    Dealer Response

    Nan and Jay, As always, it was a pleasure serving you guys and finding your next auto! Hope your Flex is serving you well, and hope you have a great... holiday season! Best wishes from all of us here at Hess Auto!

  • 5.0 out of 5
    April 12, 2016

    I cannot recommend this dealership and their family enough! Literally, in under 48 hours, I drove off an extremely satisfied customer! I started the process,... casually browsing their website. It is one of the best organized & easiest sites to navigate. I made a call Monday morning, again casual, no real expectations. There were hurdles & hoops, and all were maneuvered with absolute ease, thanks to the help & diligence of Eric Hess! My questions were answered (no matter how mundane) & assistance was offered on every possible avenue. I honestly feel all I did was test drive the vehicle & sign papers! I am still in a mild state of shock that I just bought a beautiful 2006 Ford Escape, that looks new & have a 3 year phenomenal warranty to boot. You simply will not find a better dealership to work with! I highly recommend Hess Auto Agency! Thank you Eric!

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    Dealer Response

    Dana, It's always a great feeling when we can make something work out so well! It was truly great meeting and working with you, and I'm ecstatic tha...t I was able to make your purchase easy and stress free! Enjoy your Escape and come see me whenever you need anything! :-) -Eric

  • 5.0 out of 5
    April 8, 2016

    Hess auto made buying our new car a great experience! They found the car we needed within a couple of days and it met all our requirements needed, price,... size and comfort! We highly recommend them and now we are returning to them to find a car for our aunt! Thanks Hess Auto

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    Dealer Response

    We truly appreciate your business Kevin and Joyce and are very happy we could find what you guys were wanting! We are here if you or family or friends... ever need anything! Sincerely, Kirk and Eric Hess

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