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Town East Ford

(3,222 reviews)
Visit Town East Ford
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–6:00pm
Friday 9:00am–9:00pm 7:00am–6:00pm
Saturday 9:00am–9:00pm 7:00am–6:00pm
Sunday Closed Closed
2024 consumer dealer award
View 4 awards
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award
New (469) 769-5087 (469) 769-5087
Used (877) 881-7281 (877) 881-7281
Service (469) 482-2359 (469) 482-2359

Reviews

(3,222 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Town East Ford from DealerRater.

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Excellent service at Town East Ford! Both associates we...

Excellent service at Town East Ford! Both associates we worked with were knowledgeable, friendly, and answered all of our questions! They took their time to make sure we were taken care of!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

Excellent customer service and knowledge by Craig and...

Excellent customer service and knowledge by Craig and Ranger. They went above & beyond. We have bought vehicles from many dealerships in the past and hands down Craig and Ranger are the best. You can tell they care about the cistomers and the are excellent representatives for Town East Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive feedback!

Very pleased with my experience with them! Louis Jimenez...

Very pleased with my experience with them! Louis Jimenez saw my interest on line and called me soon after. He is very polite and very knowledgeable about my Explorer ST! He sent a video highlighting all the different things on this vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive feedback, from all of us here at Town East Ford!

I found Town East Ford was easy to deal with. Patricia ,...

I found Town East Ford was easy to deal with. Patricia , my sales person was knowledgable beyond her years. Her trainer , Allen and the finance manager Brandon were very helpful. Thank you for making my buying experience an enjoyable one.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

Clean spacious nice folks. Great dealership Patrica was...

Clean spacious nice folks. Great dealership Patrica was amazing. Super nice. Finance department was great worked with Jason he was great. Good experience. Love my new Bronco.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive feedback, from all of us here at Town East Ford!

Traded my f250 in and received exactly what I was asking....

Traded my f250 in and received exactly what I was asking. Very pleased with my salesman Dallas, was respectful and didn’t beat around the bush!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

Very helpfull with everything very patient ,understanding...

Very helpfull with everything very patient ,understanding also came here because I heard they had very good service and was not disappointed at y’all

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive feedback!

The team I worked with were exceptionally helpful and...

The team I worked with were exceptionally helpful and kind. Aly, Raynard and Craig were never pushy about the car, nor would they need to be since this accord checked all my boxes for wants/needs. The whole process was made simple and painless by the team I worked with. Aly was very friendly, informative, and never impatient. This was a very large purchase for me, and one she was perfectly comfortable discussing and giving me ample time to consider. Raynard was exceptionally friendly and helpful during the process of filling out the paperwork, providing assistance whenever needed throughout the sale. At no point with either salesperson did I feel pressured or skeptical about what I was being shown/told, and any question I had was greeted with a friendly and informative answer. Craig worked with me on financing, and responded to my inquiries about the whys and hows with informative and friendly responses. After we finished finalizing the sale, I not only left with a new-to-me car, but far more knowledge about financing a vehicle than I went in with. Though I'll always wish I haggled more, and spent less, this was the first car purchase I've made that I was satisfied with and didnt feel pressured into. Most dealerships I've worked with, I left thankful I'd never have to see them again, but this team was so great to work with I'll most definitely be getting in touch with them for my families next purchase. On a side note, this is also the first time I've ever had passengers say "oh ****" when I step on the gas pedal in 1st/2nd gear. There's absolutely no reason for a family/economy sedan that gets 35mpg to be this fast, which is exactly why I bought it. I love it!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

They were amazing and easy to talk to. Wes answered every...

They were amazing and easy to talk to. Wes answered every question we had and even went over details we didn't even think to ask. Over all experience was great

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive review!

Thank you for the wonderful experience. I am very pleased...

Thank you for the wonderful experience. I am very pleased with my new car. I will definitely recommend this dealership. Thank you Tammy Davis and Craig Davis

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive feedback, from all of us here at Town East Ford!