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BMW of Dallas

(3,807 reviews)
Visit BMW of Dallas
Sales hours: 8:30am to 8:00pm
View all hours
Sales
Monday 8:30am–8:00pm
Tuesday 8:30am–8:00pm
Wednesday 8:30am–8:00pm
Thursday 8:30am–8:00pm
Friday 8:30am–8:00pm
Saturday 8:30am–6:00pm
Sunday Closed
2025 consumer dealer award
View 3 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award
New (888) 336-9358 (888) 336-9358
Used (888) 336-9141 (888) 336-9141
Service (866) 527-8941 (866) 527-8941

Reviews

(3,807 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of BMW of Dallas from DealerRater.

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BMW 328i

Very friendly staff and found us the perfect car for our daughter.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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BMW X1 service

Great service department very honest and helpful! Jeff is my service rep and he is great at keeping me informed

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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BMW of Dallas Lease of 650I

Joe Eckert was helpful as always and delivered as promised throughout.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Reveiw of Mini Cooper Dallas Buying Experience

Overall purchasing experience took less than 3 hours, No high pressure, Very easy and relaxing.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great service and good experience

My car's engine coolant tank got leaking. I drove the car right away to the dealer. They nicely served me. After checking the car carefully, they found the hose connecting the coolant tank was broken. They nicely explained the problem to me and drove me back to the work place since I had to leave the car for the repair. My car got fast fixed, and I got my car back before I finished my working day. Great service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Extremely pleasant buying experience

This was the most pleasant experience I've ever had when purchasing a vehicle. I negotiated the price with my salesperson Jamie Forbes through emails/ phone calls . She text pictures of the actual car I was purchasing and had all the paper work ready when I arrived.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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service evaluation for BMW

BMW in Dallas continues to provide excellent service with courteous and prompt attention.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Swift service

Tim Bennett is my service advisor, great man! He is easy to talk to and has superb customer service! Great overall experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Thanks BMW of Dallas!

I don't live in Texas yet I did not hesitate once to contact BMW of Dallas. Cory, William and Mike helped me swiftly and got all the paperwork ready and sent out to me overnight once the price was decided upon. The car was sent out and they took care of everything needed in order for me to get the car in the best condition. The delivery took about 5 days, but it was received in a great condition. Thank you! I recommend them highly for purchase of any new or CPO cars.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks so much for the warm recommendation of the team here at BMW MINI of Dallas. We always strive to provide personable and excellent customer service. Thank you again for the review!

Customer Service Review

I have an excellent experience getting my car repaired. Vernon F Burns went far beyond the call of duty with customer service during and after my repair experience. He informed me to expect a phone call to make sure that I was satisfied with the service quality I received. His statement went in one ear and out the other, so you can imagine my surprise when I did receive a call from him on "SATURDAY". He gets a 10 star from me for customer service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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