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Mercedes-Benz of Plano

(2,199 reviews)
Visit Mercedes-Benz of Plano
Sales hours: 7:00am to 7:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 7:00am–7:00pm 7:00am–7:00pm
Tuesday 7:00am–7:00pm 7:00am–7:00pm
Wednesday 7:00am–7:00pm 7:00am–7:00pm
Thursday 7:00am–7:00pm 7:00am–7:00pm
Friday 7:00am–7:00pm 7:00am–7:00pm
Saturday 8:00am–5:00pm 8:00am–5:00pm
Sunday Closed Closed
2023 consumer dealer award
View 1 awards
2023 consumer dealer award
New (888) 434-9416 (888) 434-9416
Used (866) 881-9716 (866) 881-9716
Service (972) 468-1830 (972) 468-1830

Reviews

(2,199 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Plano from DealerRater.

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I've been doing business with this deadership for many ,

I've been doing business with this deadership for many , many years, even when it was Ewing auto house. Techs are competent and service is good.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

E3dallas, thank you for sharing 5-stars! We're pleased to hear our team provides good service and earned your continued business! We appreciate your endorsement and look forward to serving you additionally in the future. Take care!

I’m a former National Sales Manager for Lithia &

I’m a former National Sales Manager for Lithia & Driveway, the largest automotive group in America, and I can confidently say that Manny is outstanding. His exceptional service and dedication to customer experience are top-notch—I would have hired him on the spot!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Brian, thank you for sharing 5-stars! We're happy to hear Manny is outstanding! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

I continue to be impressed with your customer service

I continue to be impressed with your customer service experience! Sabrina was fantastic as ALWAYS, and your staff is always so helpful and kind. 100% satisfied!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

BrookeL, thank you for sharing 5-stars! We're pleased to hear Sabrina is always fantastic! We appreciate your endorsement and look forward to serving you additionally in the future. Best wishes!

Nice place to be.

Nice place to be. They truly care for their customers and the environment is so clean

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

gideon, thank you for sharing 5-stars! We're glad to hear our team truly cares for our customers! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

Bought a new 2025 GLE350.

Bought a new 2025 GLE350. First time bringing it in for service call. EXCELLENT service. My advisor Jacobie was a rock star. When I picked the car up it was soooooo clean inside and out. Love this place and the way the seem to appreciate their customers. Nice job MB Plano!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

kenny.landi, thank you for sharing 5-stars! We're glad to hear Jacobie was excellent to work with! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

I have been super spoiled by the team at MBP and

I have been super spoiled by the team at MBP and especially Joel H. They made life so easy and I'm super thankful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

kylek, thank you for sharing 5-stars! We're pleased to hear Joel H and the rest of our team make life easy! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

Once confirming the damage to my car was done in their

Once confirming the damage to my car was done in their shop, they handled quickly and professionally.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Byann, thank you for sharing 4-stars! We appreciate the opportunity to rectify our mistake and are glad to hear our team handled it quickly and professionally. We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

Andrew is the best of the best being the whole time in

Andrew is the best of the best being the whole time in the Mercedes Benz Plano

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

67523125, thank you for sharing 5-stars! We're happy to hear Andrew is the best! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

Extremely pleased with the service process yielded by

Extremely pleased with the service process yielded by your Sevice Team and your support Personnel

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Jody, thank you for sharing 5-stars! We're happy to hear our team made sure you were extremely pleased! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

Excellent experience at service.

Excellent experience at service. Olivia was great. They provided me with a loaner so I can go back to work, which greatly helped.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

chrisvindua, thank you for sharing 5-stars! We're pleased to hear Olivia is great and provided an excellent experience! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!