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Jack O' Diamonds

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,005 reviews)
2022 consumer dealer award
View 3 awards
2022 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,005 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jack O' Diamonds from DealerRater.

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Service

Ive had a recent few problems with my Honda CRV, none related to mechanical problems, (I LOVE my car!). One was a airbag recall, one was a mice invasion into my engine compartment! Each problem was handled efficiently, quickly and by an organized, intelligent, friendly service employee. Id like to commend Kayelin who helped me both times, as she took care of everything concerning my insurance agents inspection of car (in the case of rodents) and kept in touch with me daily as to the status of my car repair, she answered all my questions with good knowledge of the process and offered alternate transportation on the day before my car rental with insurance got verified. It was great being able to put my problem in her hands and have her take care of everything!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The best dealership for 10 yrs

I have purchased Lincoln since I moved to east Tex Nov 2003. I recommend Jack O Diamond to all my friends. They all great are people & and very professional, Made good friends since I came here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very accommodating

Everyone is super nice every time I go in there. If for any resin I am walking around it never fails that someone will come up to ma and ask if I need any help! Super clean and super fast

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Able to meet my needs

I brought my care in due to a air bag recall. I arrived at 8:20 and was out in time to get to work by 10:00. This was very helpful because I live 40 miles away and did not have a ride to work or to drop me off after car was ready.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Repair

The people we worked with went out of their way to help and treated our concerns as a priority and worked to get our problems solved in a friendly yet professional manner

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

OIL CHANGE/ AIRBAG RECALL

It took a while for the dealership to get the part for the airbag recall, but once they did it was a quick fix. Good experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

Our Wonderufl Experience with JOD Honda

We purchased a 2015 Honda CRV from the Jack O Diamond Honda Dealership in Tyler, Texas in September of 2016. The sales representative Dillon Phipps was very helpful and informative. It was a very pleasant experience. We love our Honda CRV. We recently took it in for an oil change. Everyone was so nice and it was done in a very timely manner. They also gave us a free complimentary carwash. I would recommend your dealership to any of my friends. Thanks Carroll and Sandy Jones, Timpson, Tx.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

very good service

The ratings were earned. Everyone worked to make the purchasing experience very pleasant. The sales personnel were courteous and did everything they could to make sure the vehicle selected was the one that best suited my needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Oil change/ looking at new truck

Carl Bohanon is an excellent salesman. Not pushy and try's hard to make a deal. I've got 3 cars from him. I will be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Best car purchase experience ever.

Very easy no stress purchase with great sales and finance staff. We have had previous service experience with this dealer that prompted us to look at purchasing a new car from them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.