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Ive had a recent few problems with my Honda CRV, none related to mechanical problems, (I LOVE my car!). One was a airbag recall, one was a mice invasion into my engine compartment! Each problem was handled efficiently, quickly and by an organized, intelligent, friendly service employee. Id like to commend Kayelin who helped me both times, as she took care of everything concerning my insurance agents inspection of car (in the case of rodents) and kept in touch with me daily as to the status of my car repair, she answered all my questions with good knowledge of the process and offered alternate transportation on the day before my car rental with insurance got verified. It was great being able to put my problem in her hands and have her take care of everything!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The best dealership for 10 yrs
I have purchased Lincoln since I moved to east Tex Nov 2003. I recommend Jack O Diamond to all my friends. They all great are people & and very professional, Made good friends since I came here.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very accommodating
Everyone is super nice every time I go in there. If for any resin I am walking around it never fails that someone will come up to ma and ask if I need any help! Super clean and super fast
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Able to meet my needs
I brought my care in due to a air bag recall. I arrived at 8:20 and was out in time to get to work by 10:00. This was very helpful because I live 40 miles away and did not have a ride to work or to drop me off after car was ready.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Repair
The people we worked with went out of their way to help and treated our concerns as a priority and worked to get our problems solved in a friendly yet professional manner
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
OIL CHANGE/ AIRBAG RECALL
It took a while for the dealership to get the part for the airbag recall, but once they did it was a quick fix. Good experience
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Our Wonderufl Experience with JOD Honda
We purchased a 2015 Honda CRV from the Jack O Diamond Honda Dealership in Tyler, Texas in September of 2016. The sales representative Dillon Phipps was very helpful and informative. It was a very pleasant experience. We love our Honda CRV. We recently took it in for an oil change. Everyone was so nice and it was done in a very timely manner. They also gave us a free complimentary carwash. I would recommend your dealership to any of my friends. Thanks Carroll and Sandy Jones, Timpson, Tx.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
very good service
The ratings were earned. Everyone worked to make the purchasing experience very pleasant. The sales personnel were courteous and did everything they could to make sure the vehicle selected was the one that best suited my needs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Oil change/ looking at new truck
Carl Bohanon is an excellent salesman. Not pushy and try's hard to make a deal. I've got 3 cars from him. I will be back.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Best car purchase experience ever.
Very easy no stress purchase with great sales and finance staff. We have had previous service experience with this dealer that prompted us to look at purchasing a new car from them.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
