Reviews
Tanner and Bernard made my experience smooth and not
Tanner and Bernard made my experience smooth and not high-pressure environment where I felt uncomfortable. It was one of the best car buying experiences that I’ve ever had.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Our team at McDonald Volkswagen is pleased to hear that Tanner and Bernard provided you with a comfortable and smooth car-buying experience. We take pride in ensuring an excellent purchasing process. Enjoy the new ride!
Chris you and Bernard (finance and closing) made McDonald
Chris you and Bernard (finance and closing) made McDonald look great. You were patient and fair and above all professional. We will be back. Tell your GM you nailed it.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're thrilled to know that Chris and Bernard delivered quality service during your recent purchasing experience! Your kind words mean so much to our McDonald Volkswagen team, and we hope to see you again down the road!
Chris did a great job with my service, I brought my car
Chris did a great job with my service, I brought my car in for a routine maintenance and it ended up needing a few extra things. I appreciated his great communication, transparency, and patience throughout the process.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Alex, thank you for taking a moment to share your positive experience with Chris and our team here at McDonald Volkswagen. We are proud to provide transparent and patient service for routine maintenance needs or anything else that comes up. Thank you for putting your trust in us!
Doug Brown was great to work with!
Doug Brown was great to work with! Doug went above and beyond to help with and issue with our 2022 Atlas Cross Sport. General Statement about the Volkswagen Service department. Need to figure out how to provide loaner cars for service. Not being able to provide loaners is a big issue when people spend $50,000 for a vehicle and can't get a loaner car. This issue should be a top priority for Volkswagen!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Michael, we appreciate you taking the time to leave a positive review about Doug's excellent service here at McDonald Volkswagen. It is our priority to ensure that our customers are well taken care of and we will be sure to pass on the kind words. With that said, we do apologize for any inconvenience caused by our loaner car policy. Please know that we take your feedback seriously and will make every effort to improve in this area. Best, Matt Holmes - Service & Parts Director - 303-734-2751
The maintenance was completed on time and we were kept
The maintenance was completed on time and we were kept apprised of the progress throughout our visit.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Ed, we appreciate you taking the time to write a review about your recent visit to McDonald Volkswagen. Thank you for choosing us!
I do not agree with the cost of a software update on a
I do not agree with the cost of a software update on a vehicle that is managed by Volkswagen. If a software update is needed and it is part of the vehicle it should be completed complimentary to the customer as you all say that your customers are valuable to you, but when there vehicle needs a "software update" it costs the customer $200.00 and it messes with certain features of your car and now my car has to come back for a fix that I am refusing to have to pay for. NOT HAPPY!
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Customer service is our top priority so it's disappointing to see we've let you down. We strive to keep our prices fair, however, we understand your frustration regarding the cost of a software update and we apologize for any inconvenience caused. We appreciate you sharing your feedback with us and will take it into consideration. If there's anything else we can do for you, please let me know. Thank you, Matt Holmes - Service Manager - (720) 306-9322
I do not agree with the cost of a software update on a
I do not agree with the cost of a software update on a vehicle that is managed by Volkswagen. If a software update is needed and it is part of the vehicle it should be completed complimentary to the customer as you all say that your customers are valuable to you, but when there vehicle needs a "software update" it costs the customer $200.00 and it messes with certain features of your car and now my car has to come back for a fix that I am refusing to have to pay for. NOT HAPPY!
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- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Customer service is our top priority so it's disappointing to see we've let you down. We strive to keep our prices fair, however, we understand your frustration regarding the cost of a software update and we apologize for any inconvenience caused. We appreciate you sharing your feedback with us and will take it into consideration. If there's anything else we can do for you, please let me know. Thank you, Matt Holmes - Service & Parts Director - 303-734-2751
Working with Chris was fun and seamless.
Working with Chris was fun and seamless. He and the team have been attentive and great to work with!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your great experience with us here at McDonald Volkswagen! We're glad that Chris and the team provided a fun and seamless service experience. Our team appreciates your support and we hope to work with you again in the future!
McDonalds VW has always been very helpful n honest to me
McDonalds VW has always been very helpful n honest to me n my car! Tho people tell me not to go to a dealership I do n thank u for ur excellent service!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're grateful for your trust in McDonald Volkswagen and appreciate you taking the time to share your experience. We're thrilled to hear that our team has been helpful in servicing your car. Thank you for choosing us as your dealership and for your kind words!
Patrick and the sales team were AMAZING!
Patrick and the sales team were AMAZING! I had an awesome experience buying a new vehicle. Patrick made the experience stress free, and kept me updated the entire time. I feel like he worked with me to get a reasonable price.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're so glad to hear that you had an awesome experience working with Patrick and the sales team at McDonald Volkswagen, Katherine! It's great to know that Patrick was able to make the experience stress-free and kept you updated throughout the process. We're grateful for your support and hope you enjoy your new ride!