BMW of Arlington

I no longer can trust this location. I received the oil change, brake fluid change, and cooling system recall on 7/15/2023. It took me almost 3 hours and the clerk Brenda Garcia is very rude and impatient with my questions. On the way home, I noticed the heat indicator went up far more than usual and the smoking smell appeared inside my car. I opened the hood and found the coolant cap was completely left open and the coolant fluid spilled all over the engine making a big mess under the hood. I called Mr. Chung right away and Mr Chung sent the technician, Brian S. who was my technician at the store, to come to my house to fix the problem. Brian did refill a lot of fluid and I came back to 2 days later for them to check the entire car. They did not find any problem after the overheat. However, the new technician refilled the fluid up to the cap, exceeding the max level. I had to go to Home Depot to buy a tube to drain the fluid down to where it is recommended. I find that the staff here are very careless and reckless when it comes to taking care of your expensive cars. What if you don’t check after them, you are not a car person you may end up with very expensive repairs from their careless job. I am very disappointed. I have reached out to their general manager Mo Saleh but he’s never responded back to me

The Service Director at BMW of Arlington, Chuong Nguyen and his team consistently provide me with outstanding service when I have my BMW serviced! Always exceeds expectations!!

Pricing was much more competitive than the BMW dealer in grapevine and the service is just as good if not better

I’ve called 3 times last week and 2 times and still haven’t heard from my service advisor. The service before my last I was promised a free service. I wanted to get a wheel alignment after I got my brakes done this passed June/July. I was told I didn’t need one. Now my steering wheel is slightly turned and I can’t get in touch with my advisor to schedule the free service. I’ve always had issues with this BMW service center. The best advisors I’ve had at BMW of Arlington were Jesse Parker, Rachelle and Wes. Now all 3 are gone. I wish they come back to the service center

Came in for recall and advisor claimed parts would be there 2 hours later. Held my car for almost 2 days. Parts never came in. Wasn’t even offered a loaner and when I asked about one, “there was none available”. Recalls are free so it’s obvious I wasn’t on their list of priority. Picked up my car two days later and still need to schedule a recall appointment .Total waste of time.

They were quick to check me in, my service champions communicated effectively and helped me be in and out

I was about to give up on MINI of Arlington maintenance service until one of the best Service Advisor Mr. Ronnie Xaybanha at the MINI of Arlington took a charge with outmost professionalism, integrity, stellar customer service skills and integrity resolved issues in a satisfactory outcome. I do not have enough words of accolades addressed to Mr. Xaybanha for personification of the best customer service in the industry.

Making the service request and appointment was very easy and fast. I was able to get my car seen within the same day! My car was ready for pickup the very next day!!

The service was excellent and the service department keeps you updated with videos as your vehicle is being worked on.

It was a nice experience with very helpful and professional service advisor. Service was done timely as well.