Hiley Mazda VW of Arlington

Very professional staff, very little "back and forth". I thought the asking price was fair. Ask for Nael.

Very friendly staff. Worked hard to not waste my time where very efficient. They worked hard to get me the car I wanted at price I needed. When I placed request on internet was contacted in a very quick manner to answer questions and start my search for the car. I am very happy with my experiance with Hiley and Jason T.

I absolutely enjoyed this car buying experience!! Ken and everyone else were extremely easy to work with. I appreciate how efficient everyone was in making this experience the best I've had so far! Thanks Ken!

Comfort, style, extras and safety features are superb. The interior is well laid out and uncomplicated. My salesman Ken is the Bomb!!! Love my Jetta...

This was a super car buying experience. They gave me a great deal and we will definitely go back for our next car. The finance team found better rates for the loan and extended maintenance.

I purchased my Mazda 3 from Hiley Mazda in June of 2008. They sent inquiries about selling the car back to them. On December 14, 2012, I came to the dealership with my car. I explained that I wanted to get the deal handled as quickly as possible. Jason, who said he was the Sales Manager, handled the sale. He offered my $7,000 for my car; I knew it was a very low estimate, so I asked him why I should make the sale to Hiley. He responded that they would handle it quickly, would overnight mail the check to Mazda Credit, and estimated I could get my money by Tuesday, December 18th. He also assured me that the title would be transferred quickly and safely. He told me he would call me Monday, December 17th. The following Monday came and went with no call. On Tuesday afternoon, I called the dealership; a salesman told me he would check with accounting and call me back. My call was not returned, so I called again and asked to speak to Jason. Jason told me that the dealership had not mailed the check either Saturday, Monday, or Tuesday. He apologized, but said there was nothing I could do. I went to the dealership with my daughter, where they marooned us by the door, walking past us, ignoring us, avoiding eye contact - oh, yes, and no offer of water, either. After several ridiculous conversations in which Jason told me there was no one else I could talk to (really, Jason? Really? Who would be scared to talk to me?), he then proceeded to tell me that he had tried to help me, but now he would not help. In addition, he would not put me on the phone to the manager, because he said the manager would not take my calls. How brave! What an example of customer service - NOT. Finally, another man - Dave - who also claimed to be a Sales Manager - (begging the question, how many sales managers does this dealership claim?) - ushered us into his office, where he told us that he would work on it; however, he said he couldn't/wouldn't assure us of any help. In fact, his direct quote was: I can't guarantee nothing. That statement of Dave's turned out to be the only thing he got right, because he apparently could not make anything happen: prompt, courteous service, an offer to remedy the situation, or, at the bare minimum, a simple assurance of when the dealership would send the check to Mazda American Credit. He did ask us to give him to 10:30 the next morning to accomplish something. I waited to the next morning, called him, at which time he yelled that he was not going to help us, the check had not been sent, and, furthermore, now he didn't want our car. We drove to Hiley and picked upt the car, seeing neither one of the chicken littles from the previous day. It is pretty interesting to go into a dealership and have the sales force, as one, hide. During the salesmen's misadventures, my daughter had called Mazda Corporate and spoke to a very nice representative. Every time we had mentioned to either Jason or Dave what Corporate had told us, they poo-poohed it and admonished us that Corporate knew nothing. I have never been treated so rudely, so dismissively, and so blatantly shunned. They are chauvenistic and rude; that would be the best comment I can make. Oh, and I took my car to CarMax, was paid $2,000 MORE than the Mazda dealership, and walked out with that check some 52 minutes after I entered the CarMax dealership. Hiley Mazda should be renamed Wiley (Coyote) Mazda. Although, now that I think about it, I feel like I am doing a disservice to the coyote.

I went with no expectations - The best service I have ever received - Had been working with Ken Erwin over the internet - no pressure from salesperson - Made an appointment to go and see the car I was looking at - sat down and stated what needed to happen to complete the deal and it happened - left with my new VW Beetle Turbo - I can completely state I would return here for my next car and again work with Ken Erwin - very friendly, knowledgeable and was right there through the whole process - I just returned from my 30 check up on my car and the Service Department was excellent - got my car in and out and went over the check up report with me making sure I understood everything - asked if I had any questions on my new car and when I did went over it with me and stated they would see me again when my car reaches 10000 miles - I was there no longer than an hour and at other dealerships I have waited longer than an hour and a half for a simple oil change - I am really impressed and that takes a lot - Great Place to purchase a car - Highly Recommend!!!! Vicki

Great service and great cars. We bought a Jetta there in 2011 and have now bought a Passat. Never any issues getting it serviced and the salesmen are nice and respectful of my time.

I traded in my 2008 Toureg for a 2013 Passat. It was a wonderful experience. I was given what I needed on my trade in and a very fair price for my new car. The whole experience was effortless on my end. They wanted my business and made that known. Ken came in after his shift to keep me from having to wait another day for my Passat. He has great knowledge of the Passat and showed me how to set all of the settings on my car. I would definitely buy another car from him and have recommended that my sister (a Volkswagen customer) buy a new car from Ken. I really appreciate all of his hard work and LOVE my Passat. Tracy Bohannon

A few weeks ago I leased a Mazda CRX5 and I have to say, for a woman she knows everything about the new Mazdas, extremely courteous and professional. Great experience and definitely will recommend this sales person to others, thanks for your help, and my wife says hi to you,,,,,,,,,