Reviews
A good Saleperson is hard to Find, Then look no more!
This sale person has a heart, and that's hard to find here in Texas, Richmond cares about getting you the best deal he can find, if you are looking for someone to trust, look no more Richmond is your man.. Hiley Volkswagen five stars out of five, a great place to buy a car or truck.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Used car purchase
I purchased a used vehicle from Hiley VW from out of town. The experience was very good compared to other used car purchases I have made. The staff were friendly with very little pressure, straight forward, and quick and easy to work with. I came to them only because they happen to have the exact car that I wanted but would definitely recommend them to others. Thank you Quincey (sales) and Taylor (finance) for being the easiest car purchase I have ever done.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Repairs on 2008 VW Passat
Many thanks to Richard McQuatters Service Advisor who goes above and beyond to give great service. I would like to request his expertise every time we need service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Exceptional customer service
I can't remember the last time I've done a survey but my experience with Mazda is always exceptional. The car speaks for itself and I have had mazda for 4 years now. Wether I go in for service or to shop for a new car ALL the sales associates/Mazda staff are all very friendly and professional! It's nice to know my car and I are in great hands!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Good deal !
I visited and test drove 5 different dealers and brands. Im the kind of person that likes to compare before buying something. After shopping around i stopped at Hiley Mazda and a salesman Cacey Burton even showed me the Volkswagens from Hiley Volks. He was friendly, knowledgeable and he worked with my budget. I bought the car i wanted and im very happy with the service. I highly recomend Hiley Mazda and Volkswagen.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great experience and service
In the last 8 months we have purchased 2 VW cars from Hiley VW. With the assistance of Carlos Belmonte, we successfully found the vehicles we wanted and drove out with them the same day. We will continue to be a repeat customer when dealing with Carlos and Hiley. We also had to have our 10,000 mile check on one of the vehicles. Great experience
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Clinic Manager of Acton Medical Clinic in Granbury , texas
Great experienced. Helpful and knowledgeable employees. I will recommend to my family and friends. Ken Erwin is surely a great asset to your company. He made things easy for me to buy the Jetta. Great job Ken!!!!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Easy from start to finish
After months of test drives and multiple failed attempts to purchase a used vehicle, these guys were hands down the easiest process from start to finish. They answered promptly, called back when they said they would. The guy who helped me was low pressure and let us have the space we needed to decide to purchase the vehicle. When I picked up the car, they couldn't find the keys at first but the manager of the place checked in with us and was on top of it- everyone was incredibly friendly there. The only part of the purchase that bothered me was the financing office time. The person helping there put a lot of pressure to purchase the extended warranty and pretty much implied I would be buying a lemon in a used car- I'm an adult, i know what I'm buying when I buy a used car. He also hinted he could get me good deals on a new car which is not what I wanted and wasn't why I was there. He backed down, but that could stand a bit of toning down. Overall, kudos to that place for running a friendly, easy place.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
great service
great customer service, very friendly and communicates very well to make sure we were taken care of in the whole car buying process. very satisfied
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent customer service
I made a phone call asking for a specific vehicle package for a specific price. They didn't have the car I wanted, but found one quickly and arranged to get it. I was on the road in my new car in a VERY short time. Thanks guys!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
