Grapevine Ford Lincoln

Let me preface this review to say that I drove 7 hours to look at and purchase my daughter's car form this dealer. I saw the car with the advertised of 19,900.00 and decided to contact them. I locked in the price and financing through USAA and was assured by them that that was the price that I would pay and that the car was certified pre-owned and very clean, so we drove the 7 hours to go look at it with the intention to purchase it. When we got there we noticed a couple of areas on the car that had been scratched and touched up with paint, no big deal, but not ONE tire matched the other. they had four different tires on a certified pre-owned car! I reluctantly decided to buy the car because my daughter wanted it so we went in to work the deal. The salesman sat us down and came back with some paperwork showing a sales price of 23,000 after I talked to him several times on the phone concerning the price of 19,900. After some back and forth, we got the price back to 19, 900 and I let them talk me into letting them finance it for me. So, I go talk to their bald finance guy and of course he tried to sell me everything else, which was expected, but when I declined, he insulted me. I get the financing locked in and leave, reaching to check if my wallet was still there, and the that evening we discovered that a light on the passenger side mirror was broken. My daughter took it to a local dealer and they said that it wasn?t just the light, but that the mirror had some more internal damage and gave an estimate of $750. This is February 18th, we purchased the car on January 13th, and I?ve been trying to get them to fix this for a month. I?ve sent email after email and called. They?ve never responded to one of my emails, they don?t want a paper trail, and they reassure me by phone that they will take care of it, but never call me back. Not only that, I discovered that their bald finance guy let 8 banks run hard credit inquiries on my excellent credit rating dropping it 40 points when I already had financing through another bank! The more I think about my experience with these guys, the more I get upset. I?m going to have call Ford Corporate office to get this resolved.

Gary my salesman in used cars got me exactly what I was looking for, and for the money I wanted to spend. Great experience!! I am a customer for life now!!

I appreciate the sales personnel and the finances department who were not only professional but took it upon themselves that I got a good car.Thank you all and I appreciate you all.I'm enjoying my 2018 ford fusion.

Communication was great. Did the entire deal over text. Ty Young will be straight with you. The Lincoln Navigator we looked at and bought was clean and ready to test drive when we got there. Be aware, however...they are going to sell you a warranty. When you go back to finance, expect to pay a little more than you thought (per month) to get the terms you want AND you can purchase a 3 year 36,000 mile extended warranty. It covers a lot so it's not a bad deal. Would have liked to have known that ahead of time. That's just the car business I guess. All in all, I'd recommend buying from Grapevine Ford.

I had an excellent experience buying my Ford Escape mainly for the attendance I received from Rob Thurber. I am from Brazil and I do not have English as first language, but Rob did his best to explain to me again everything I needed to know and offer the best care I have ever had. I have bought other cars in my country, but the service I had here was excellent and above expectations. If everyone who works in the Grapevine Ford has the same attitude and professionalism, surely Ford will be very successful. I have already indicated Rob to several other friends who are looking for cars and I hope that soon he can also help them. Rob, thanks for the help and congratulations for the excellent service buddy. Thank you.

The best buying experience EVER!! Michael Massey and Zach Ziba are rock stars!!! Very fair on my trade in and on the car I purchased! This is the first time I can say I am a huge fan of a dealership.

Our salesperson Rob Thurber was great. He was professional and took care of every detail all the way through financing. I would recommend visiting Grapevine Ford for your new car needs.

I just keep coming back! Everyone is genuinely nice and really work with me to get what I want. I love Lincoln's and will only go to Grapevine Lincoln for my vehicles.

Robert was so helpful and patient with me. Went over every option available until I found my perfect fit. Everyone in the building was friendly and welcoming. I felt very comfortable during the entire process.

Ty and Darrin were extremely helpful with our Ford Edge purchase. Worked with us until we got the payments we were comfortable with and did not pressure us into something we didn't want. Would defently recommend to friends.