Reviews
Got the classic bait and switch here. They advertised one vehicle online. I even called and confirmed they had it. Drive an hour there the same day and magically it was gone. But they had something similar but more expensive. Never shop here folks.
Got the classic bait and switch here. They advertised one vehicle online. I even called and confirmed they had it. Drive an hour there the same day and magically it was gone. But they had something similar but more expensive. Never shop here folks.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for sharing your experience, John. We understand that accurate vehicle availability is important when planning a visit. At Tom Clark AutoPark Denton, we aim to provide clear information online and in our communications, and your feedback helps us review these processes. If you’d like to talk more about your visit, please feel free to reach out to us directly. Your insights are valuable as we strive to enhance our service. Sincerely, Tom Clark AutoPark Management | 940-591-9663
Service department is top notch..best of the best! Friendly yet professional, capably handled my every concern. Ride to/from my office very nice and appreciated touch!
Service department is top notch..best of the best! Friendly yet professional, capably handled my every concern. Ride to/from my office very nice and appreciated touch!
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review! I am thrilled to hear that you had a great experience with our service department at James Wood Cadillac Denton. It's fantastic to know that you found our team to be friendly and professional while addressing your concerns. I am glad you enjoyed the ride to and from your office as well! We look forward to seeing you again soon! Mike White | 940-591-9663 | mwhite@jameswood.com
Vary nice people, vary good at helping In explaining about the car,and the price. I was not able to go to get the car do to Family issues.
Vary nice people, vary good at helping In explaining about the car,and the price. I was not able to go to get the car do to Family issues.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for your kind words, David! We're glad to hear you had a positive experience with us at James Wood Cadillac Denton. We're always here to help you understand your options. When you're ready to come in and see us for your car, please reach out. We look forward to assisting you! Will Lewis Cadillac Sales Manager - James Wood, Inc. | 940-591-9663 | www.jameswood.com
Outstanding service in all departments! They are the epitome of the gold standard. I highly recommend
Outstanding service in all departments! They are the epitome of the gold standard. I highly recommend
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for your kind words, Steven! We truly appreciate your recommendation and are thrilled to hear that you experienced outstanding service across all departments at James Wood Cadillac Denton. We look forward to seeing you again soon! Will Lewis Cadillac Sales Manager - James Wood, Inc. | 940-591-9663 | www.jameswood.com
They dont even check their used cars over before selling them. Sales manager told me they change oil and put on lot. They are as is so they dont fix anything!
They dont even check their used cars over before selling them. Sales manager told me they change oil and put on lot. They are as is so they dont fix anything!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for sharing your experience at James Wood Autopark. We understand not everyone prefers to purchase as is and appreciate your feedback. If there is anything else we can assist you with, you are welcome to reach out to us at anytime. Thank you for considering us. Sincerely, James Wood AutoPark Management | 940-591-9663
All staff are kind and professional. The facility is clean and welcoming. I love the shuttle they offer to take you to and from your home.
All staff are kind and professional. The facility is clean and welcoming. I love the shuttle they offer to take you to and from your home.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Joann! We greatly appreciate your kind words about the staff and the welcoming atmosphere at James Wood Buick GMC Denton. We're glad you enjoyed our shuttle service as well. We look forward to seeing you again on your next visit!
Jarrett Abel has been my Service Adviser for several years. He always takes care of scheduling my appointments and getting my Chevy P/U serviced. The service department does a terrific job of getting vehicles serviced quickly.
Jarrett Abel has been my Service Adviser for several years. He always takes care of scheduling my appointments and getting my Chevy P/U serviced. The service department does a terrific job of getting vehicles serviced quickly.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Fred, for your wonderful review! We’re thrilled to hear that Jarrett has been taking such great care of your service needs and that our team at James Wood Cadillac Denton is consistently providing quick and efficient service for your Chevy pickup. Your feedback is greatly appreciated, and we look forward to serving you again in the future! Mike White | 940-591-9663 | mwhite@jameswood.com
Wendy did not ask me to write a review but I do want to mention her because she helped us out in a relaxed, motherly manner. I feel she did more than necessary which was sweet. The steps and processes of our 2 trade-ins for a pre-owned vehicle also happened pretty quickly and without issues on their end. Great company. Would return.
Wendy did not ask me to write a review but I do want to mention her because she helped us out in a relaxed, motherly manner. I feel she did more than necessary which was sweet. The steps and processes of our 2 trade-ins for a pre-owned vehicle also happened pretty quickly and without issues on their end. Great company. Would return.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Julia, for your wonderful review! We're thrilled to hear about your positive experience at James Wood Cadillac Denton, and we'll be sure to share your kind words with Wendy. It's fantastic that you found the process of trading in your vehicles so smooth and efficient. We can't wait to welcome you back in the future! Will Lewis Cadillac Sales Manager - James Wood, Inc. | 940-591-9663 | www.jameswood.com
Car wasn’t available. We looked at another one, but they couldn’t find the keys. Finally they had to make a set so we could test drive it. The salesman didn’t seem too interested in helping us.
Car wasn’t available. We looked at another one, but they couldn’t find the keys. Finally they had to make a set so we could test drive it. The salesman didn’t seem too interested in helping us.
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- Overall experience
- 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for sharing your experience, Kerry. Your feedback is valuable, and I assure you that I take it seriously. Please feel free to reach out to me at James Wood Cadillac Denton so I can address your concerns. Thank you. Will Lewis Cadillac Sales Manager - James Wood, Inc. | 940-591-9663 | www.jameswood.com
Rachel scheduled my appointment and was very courteous while checking me in and upon my departure. The technician did a great job of diagnosing my problem and getting it. Corrected
Rachel scheduled my appointment and was very courteous while checking me in and upon my departure. The technician did a great job of diagnosing my problem and getting it. Corrected
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your excellent input, Kenneth! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Please let us know if there is anything else that we can assist you with! Sincerely, The James Wood Buick GMC Denton Team