Reviews
Write a reviewFriendly service/ pleasant car purchase experience
I am always pleased with my interactions with the friendly folks who work here and never am made to feel like I'm "just a girl". Like the free wifi and endless coffee from the Keurig in the waiting area! My husband and I have come here for more than 10 years for repairs on our Subaru and Honda. Bought a Subaru Impreza Sport hatchback from them for our happy boys today and found the process to be very easy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Kristin, we cannot thank you enough for your kind words. Thanks for saying so. We appreciate so much your confidence and trust to buy a car from us for your sons. We look forward to their next visit for their free oil changes. Team Twisted Wrench
twisted Wrench
I had a good experience buying a car from Twisted Wrench. Eric was helpful getting the paperwork in order late in the day so I didnt have to wait till the next day. When I experienced some brake noise soon after the purchase they got it right in and took car of the problem with no charge. I am especially impressed with the warranty that came with my used car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your kind words, I speak for everyone here at Twisted Wrench when I say we are glad you had a good experience. Eric
Buying my first car
Eric at Twisted Wrench along with the other employees who helped me purchase my first car are very helpful. They are trustworthy and they really know what they are doing. My car is running great and they made me feel good about the process. They also care a lot about my safety and that makes me feel good.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Karyn, I have two daughters about your age, so it important to me that you feel safe and secure in your car. Eric.
Great place to bring your Subaru!
I recently bought a car from these guys and found the whole process to be very simple and pleasant. They have excellent customer service and are incredibly knowledgeable on all fronts. I highly recommend the Twisted Wrench for all your car needs.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I am glad you are so happy, enjoy your new car! Eric.
Nice people to deal with
Sales willing to meet at off hours to accommodate our busy schedule. Nice quality car. Very honest and down to earth staff. Also lots of perks- free inspections and oil changes, parts warranty- they stand behind their work.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are glad you are so happy. Let us know when you need that first free oil change. Eric.
Best shop for service and buying used cars
When I brought my aging Subaru into the Twisted Wrench for a second opinion, their explanation of what was wrong with the car was thorough, easy to understand and about half the expense quoted elsewhere. Since the car was not worth fixing and I couldn't go more than a day without a car, they showed me several options from their lot for a new (used) car. I felt like their number one priority during the entire experience and there was no sales pitch; just friendly, honest, straightforward and knowledgeable service. Within a day of bringing in my clunker, I drove away with a spotless used car that purrs. They even took my old car off my hands. I couldn't be happier with the entire experience. They made a stressful situation manageable. After years of bouncing from bad mechanic to bad mechanic, it is a huge relief to know I have reliable place to go to take my car--especially since my first four oil changes and all my inspections are free with the purchase of the car! I really can't thank the team enough!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We so appreciate you sharing your experience with Twisted Wrench. We try so hard to inform all our customers with the information to allow them to make the best decision for themselves in the auto service/sales world. Serving our customers is our number one priority. We have learned that simply informing them with correct, accurate information is the best way to do that. So thanks for rewarding us with your business. We look forward to continuing to serve you.
Wonderful Experience!
Twisted Wrench is an amazing car service. I was treated with respect and everyone was so helpful! They answered all my questions and were incredibly friendly. They are also incredibly trustworthy. I have never been to a mechanic where what they say is what you get. I feel bad for people who don't have a twisted wrench near them!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
How nice it is to hear from another Subaru Lover. Thank you so much for the kind words. We are thrilled that your experience with Twisted Wrench was so positive. We value our integrity equally to the loyalty of all our customer's like yourself. Have a great ride in your new Subaru from Twisted Wrench Auto. Thanks for your business and look forward to seeing at your next free oil change. Team Twisted Wrench
the best that there is!
I have been going to Twisted Wrench for repairs on my Subaru for almost 10 years now.. i have NEVER experienced the kind of service that the team at Twisted provides, least of all from a car repair shop.. i have always been eager to recommend them, and am always excited to tell people that i actually TRUST my mechanic.. in this day and age, i feel that is a rare thing.. so, when it was time to retire my trusty old Subaru, i of course turned to the Twisted Team to help me out.. after taking note of what i was looking for, they went out and found the PERFECT car for me at auction.. seriously, how often do you find such personal attention from a business?? they gave me a great price on the new car, a great offer for my busted up old car, free inspections for the life of the car, 4 free oil changes.. and even some free ice cream! seriously, people, it does not get any better than Twisted Wrench.. friendly, trustworthy, experts at what they do.. i am a customer for life..
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jay, thanks for the nice review! Our aim is always to find and keep great customers such as yourself. It is easy when we both have the same goal, getting you in a great car.
Highly recommended
We just purchased a used Subaru from this shop. They were very thorough going through the mechanicals of the vehicle before we purchased it, as evidenced by the 3 year/30,000 mile warranty that comes with the car. Also included are first 4 oil changes, and free inspections for as long as you own the vehicle. Very pleasant people to work with, clearly interested in doing quality work and building good relationships with their customers. Highly recommended!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks so much for your kind words. Here at Twisted Wrench we truly pride ourselves in the quality of the vehicles we take care of and sell. We hope your son enjoys his new car, and look forward to servicing it for him in the future. Team Twisted Wrench
Awesome guys! Total specialists!
I was trying to get out of my Saab, which I really liked for many years. Stopped in and they took my car in in trade toward a great Acura. Free inspections for life and 3 year or 30k warranty on all my futre repairs done by them. This shop rocks. Never knew there is such honest guys still in the used car business. Although they are more of a repair facility I was lucky to find these guys. Look for big things from this place in car sales future.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
The Team at Twisted Wrench Auto Sales is so pleased we made your car purchase a great experience. Thanks so much for your kind words, we are just a low key shop trying to make a difference in used car sales. Look forward to seeing you soon on your next free oil change.