Cleo Bay Honda

They posted an ad for a 2000 silverado with no pictures and very little info on the truck, so I e-mailed them and told them that I lived 2 hours from their dealership and would like them to send me some pictures and more info on the truck. They replied with the same info that was in the ad and still no pictures. Then they sent me another e-mail wanting to know why they did not hear back from me so I wrote them again requesting the info. They wrote back saying that if there was anything else they could do please let them know. Be weary of dealers that don't post pictures and information about that vehicle, there is something wrong. Also they will tell you it is a LT, LS, SLT,etc, and it is really just a base truck with no extras. That's why I like pictures because you can look at them and tell if they are telling you the truth or not in most cases.

The dealer never answered the questions I had and in addition never did attempt to contact me. I did however get over 20 emails from them about my inquiry. Finally after about 20 emails I found out the vehicle was in Gatesville not in Killeen. I was not happy with this experience and will not contact them again. The Cleo Bay Subaru is a much better place to go to get good service. And finally after calling them I did get my name removed from their email list.

Darrin was the BEST sales guy we've ever dealt with. We were moving back after living abroad and he made the process easy and had the car we wanted ready to go when we got back to the US. He was incredibly easy to deal with and there were no surprises. We were in and out in under 45 minutes. We would highly recommend Darrin at Cleo Bay. We had an excellent experience and got the best price in Texas.

They help me find the best car that I want, the best deals that I cn get, all the info about the car that I want, and the people were so helpful, they made me feel nt jst a buyer bt part of their family, I will surely recommend them to my friends ... thanks y'all

This is our second experience with Cleo Bay Honda and we couldn't be happier. Have you ever had a negative experience with a car dealership where you have buyer's remorse or think you got a bad deal? We had one of those recently at the BMW dealership and it ended up being devastating. Despite our stupid decisions, we brought our situation to Cleo Bay where we spent a few days crunching numbers with them. They researched our trade-in by calling dealerships all over Central Texas (to include Austin) to see how much we could get for it elsewhere. They ended up matching the greatest value of our trade-in, and then some. They were very open with us about where all of their numbers were coming from and were very clear. In the end, we bought a brand new Honda Odyssey, got about 4k off MSRP through their no-hassle guarantee, and ended up with over 12k less debt overall. We are SO happy with our purchase and can enjoy our vehicle without the slightest hint of regret. Thank you Elaine, Terry, and Cleo Bay!

I did not have to wait around for help when i got to Cleo Bay. As soon as I walked in someone came up to me and asked what they could do to help me. They were not pushy just super friendly. I kept changing my mind about what I wanted on a Honda Civic Hybrid. They worked with me. When I picked up my new car someone very knowledgeable was there to show me all the gadgets on the navigation system. I cannot remember his name but Darrin Renke asked him to help me. I decided to get custom leather from a shop in Austin rather than take the leather trim offered by Honda. When I told Darrin about that he offered to take care of having the custom leather installed and at a price less than I had been quoted by the shop in Austin. Was a good ride.

If I could give negative stars for customer service I would. After waiting over a week on a more than $2k check to be written I was told that it would be ready that day (Friday). Then next day (Saturday) was told that said check was not prepared and would have to be picked up the next week. The following week (Monday) was told by another employee "I personally put it in the documents to be delivered" as such was a lie. The next morning (Tuesday) there was still no sign of the check. After two phone calls was finally told that it was mailed on the Friday before and that the statements from the other two employees were mistakes. Called the General Manager who stated that he was sure that his employees were not "Intentionally lying". I would assume that it is policy at Cleo Bay Honda to tell the customer whatever you think they want to hear so that the responsible lies upon some other variable. Not even a General Manager can take responsibility for his lying employees. As of now I still have not gotten a response from the GM or the title office as to the actions that will be taken to correct this situation.

Mr. Terry Treece has fantastic communication skills. He has all the answers to your questions and is a terrific Salesman. This man, I would recommend highly. I have never had a problem that Cleo Bay could not solve. This Dealership quality control is on the highest level of any I have dealt with. Their prices are within a reasonable range and they will work with you. This is the third Honda Civic I have purchased from them and would go nowhere else.

Everyone was top of the line in professionalism, friendliness, and treating the customer as a part of the community. Moreover, the atmosphere is genuine, people are kind without a feeling of strings. Everyone involved worked hard to help us but went above and beyond to treat us like they hoped we would return for our next car as well. Kimberly Smith was our sales associate and it was an honor to work with her, the sales department, and the service team (Rodney Pease) as well. Cleo Bay is a pearl in Central Texas not only with distinguished service, but with things lacking at other places like honor and integrity. By the way, they did not pay me to say these things! They are definitely worth your time, loyalty, and respect. I've come to Cleo Bay for years and have purchased other cars from them based on experiences like this one. The service department is excellent, they go above and beyond as well, taking the time to show me how a previous repair done elsewhere was done improperly.

Everyone was top of the line in professionalism, friendliness, and treating the customer as a part of the community. Moreover, the atmosphere is genuine, people are kind without a feeling of strings. Everyone involved worked hard to help us but went above and beyond to treat us like they hoped we would return for our next car as well. Kimberly Smith was our sales associate and it was an honor to work with her, the sales department, and the service team (Rodney Pease) as well. Cleo Bay is a pearl in Central Texas not only with distinguished service, but with things lacking at other places like honor and integrity. By the way, they did not pay me to say these things! They are definitely worth your time, loyalty, and respect.