AutoNation Chrysler Dodge Jeep Ram Houston

This was one of the most pleasurable car buying experiences that my wife and I have ever had. The salesperson Curt was awesome, the finance manager was awesome and the manager John Pike was superb. Would highly recommend this dealership to anyone who wants a hastle free car buying experience.

Autonation was a great help - came to Houston from Syracuse to pick up my new vehicle. Gave me a lift from the airport - made the entire process easy.

This was by far the WORST dealership experience I’ve ever had. I worked with Alan Savage and sales manager Mario Quezada. They advertise a great price online just to lure you in—but once you arrive, they tack on over $2,000 in bogus add-ons. I drove in from San Antonio (a 3-hour drive one way), only to be met with charges for things the vehicle didn’t even have—like $395 for window tint and wheel locks, $495 for a bedliner, $749 for appearance protection, and another $749 for dent protection. The truck I came to see didn’t even have window tint or a bedliner! To make matters worse, they severely undervalued my trade-in. They offered me $30,000 for a truck I had appraised at $35,000 in San Antonio. When I asked if they could do better, the manager got defensive and said, “You’re not going to make me buy your car.” I never asked them to—just to be fair. I even showed them JD Power values (used by lenders), and they dismissed it, saying, “JD Power doesn’t buy cars.” One of the other managers then said they’d be listing my truck for $38,900. I said, “Really? So you’re trying to make $8,900 off of me?” And Mario responded, “Yes. This is a for-profit business and we’re trying to make money.” So not only did they want to make nearly $9,000 off the trade, they also tried to add $2,388 in extra charges for features the truck didn’t even have. That’s over $11,000 in profit—off just me. When I wouldn’t accept their lowball offer, they tried to remove my trade from the deal but still expected me to buy their vehicle. I followed up several times afterward to see if they’d be willing to work with me, but they never returned a single call or email. This dealership—and the way Alan Savage and Mario Quezada handled things—is exactly why people HATE the car-buying experience. All I wanted was a fair deal, and I was willing to work with them. They had zero interest in doing the same.

Service was fast. Service personal whose name was Kevin was great. Very helpful I have nothin to add. It was only an oil change. No additional words.

I had a great experience. This was one of best car buying experiences I've had. A very honest, fair and transparent group. I'll be back when I need my next Jeep Grand Cherokee.

Robert and Mario were very helpful in my purchase of Dodge Challenger. They followed up and answered any questions I had before and after the sale.

The hard work and dedication of the team was amazing! The performance through the process been consistently strong, and your positive attitude has a positive impact on the team dynamic. Very pleased with the service I received here at this location. High recommend this dealership.

Darius was outstanding and knowledgeable. He alone is the reason I bought my vehicle there

Super great service was a pleasure working with the staff definitely checked all the boxes

Patrick was very transparent and easy to work with. He made the whole car buying experience very positive.