Berge Mazda

I would give zero stars if I could. My turbo diesel Audi Q5 was brought to this dealership for service, and they made one of the most serious mistakes possible on a diesel vehicle: they added DEF (Diesel Exhaust Fluid) to the diesel fuel tank. This mistake has the potential to contaminate the entire fuel system and cause extensive damage. When this happened, I initially explored having the vehicle declared a total loss through my insurance because I was concerned about the long-term consequences of DEF contamination. However, I was repeatedly assured by the dealership that the repairs would be performed thoroughly and completely, that all affected components would be addressed, and that the vehicle would be properly restored. Based on those assurances, I chose not to pursue that option and gave the dealership the benefit of the doubt. That trust turned out to be misplaced. In the months following the repair, the Audi continued to experience fuel system and DEF-related issues. Most concerning, the engine shut off while I was driving my children to school. After additional problems arose, I was eventually informed that the low-pressure fuel pump had not been replaced during the original repair process. This was information I should have known from the beginning, especially given the assurances I had received that the contamination had been fully addressed. My understanding is that the fuel tank and low-pressure fuel pump were not initially replaced. As a result, I am deeply concerned that contamination has remained in the system and that newly installed fuel system components have been exposed to the original DEF contamination. Whether or not future failures occur, I am now left questioning the integrity of the entire repair and wondering if a major fuel system or engine failure could still be waiting down the road. To make matters worse, I can no longer pursue the insurance option I originally considered. I was recently informed that because the damage is not currently present, the claim path I explored at the time of the contamination event is no longer available. Had I known then what I know now, I would have made very different decisions. The result is that I am left with a vehicle I no longer trust. This is not a minor inconvenience. I regularly commute more than four hours one way each week to a remote location on the Navajo Reservation for work. Cellular service is often unavailable in the areas where I travel, and breakdowns can create serious safety concerns. Instead of having confidence in my vehicle, I am constantly wondering whether the next fuel system failure is around the corner. The dealership's proposed solution was equally disappointing. The offer made to buy me out of my current loan was so low that it failed to account for the financial position I was placed in. That loan includes negative equity from a nearly new 2023 VW Atlas that I had originally purchased from the same dealership and later sold after transmission problems developed shortly after warranty coverage ended. What makes this entire situation especially disappointing is that I am not a first-time customer. I have been a loyal Berge customer for well over a decade, having purchased my first vehicle from the Mazda side of the dealership in 2011 and continuing to do business with both the Mazda and Volkswagen dealerships over the years. I returned because I trusted them. After this experience, that trust is gone. Mistakes happen. What matters is accountability, transparency, and making customers whole when those mistakes occur. In my experience, the dealership failed on all three. The original DEF contamination was a major error. The incomplete communication about what was actually replaced, the months of ongoing problems, the safety concerns created by repeated failures, and the lack of a meaningful resolution afterward have completely destroyed my confidence in this dealership. Unfortunately, I will not be returning as a customer, and

My turbo diesel Audi Q5 was brought to this dealership for service, and they made one of the most serious mistakes possible on a diesel vehicle: they added DEF (Diesel Exhaust Fluid) to the diesel fuel tank. This mistake caused extensive damage. I initially explored having the vehicle declared a total loss via my insurance because I was concerned about the long-term consequences of DEF contamination. However, I was repeatedly assured by the dealership that the repairs would be performed thoroughly and completely, that all affected components would be addressed, and that the vehicle would be properly restored. Based on those assurances, I chose not to pursue that option and gave the dealership the benefit of the doubt. In the months following the repair, the Audi continued to experience fuel system and DEF-related issues. Most concerning, the engine shut off while I was driving my children to school. I was informed that the low-pressure fuel pump and fuel tank had not been replaced during the original repairs. Now, I am concerned that contamination has remained in the system and that newly installed fuel system components have been exposed to the original DEF contamination. I am now left questioning the integrity of the entire repair and wondering if a major fuel system/engine failure is waiting down the road. The dealership's proposed solution was equally disappointing. The offer to buy me out of my current loan was so low that it failed to account for the financial position I was placed in. Mistakes happen. What matters is accountability, transparency, and making customers whole when those mistakes occur. In my experience, the dealership failed on all three. The original DEF contamination was a major error. The incomplete communication about what was actually replaced, the months of ongoing problems, the safety concerns created by repeated failures, and the lack of a meaningful resolution afterward have completely destroyed my confidence in this dealership.

We had a great experience with Berge Mazda. It was an easy and quick purchase of our Mazda CX70. From the salesman to the finance, we don’t have any complaints and would recommend this dealership to anyone looking to buy a car.

We had a great experience buying our new car at Berge Volkswagen. Our salesman Diego, was all you could ask for. Friendly, polite, honest with a great sense of humor. Thank you Diego!!

Diego Felipe was great and handled everything for me. If you are looking for a new VW go see Diego. He will do his best to get you into the right fit for you.

Great customer service. Sales associates were very helpful and were able to obtain the right vehicle I was looking for.

Brandon took the torture out of buying a new car. His high standards reflect the expectations of the Berge organization. We can't imagine buying anywhere else!

I am very pleased with Berge Mazda, I have purchased numerous vehicles from the dealer over the years and always been very pleased. My sales representative for this transaction was Trent, my wife and I were very pleased and would use Trent again in the future to assist with another car purchase.

Just wanted to Thank Trent and the rest of his team that were able to make the purchase of My 2025 Mazda CX5 the best experience and a dealership, I drove from Tucson since I wasn't helped and I didn't trust them, I found Berge Mazda I was impressed with all the Great Reviews I read and I definitely made the right choice, whoever is in the buy of a Vehicle I highly recommend Berge Mazda and Trent and his team, they were Awesome. Thanks again. I Love my CX5.

I am writing this review strictly based on my experience with the Service Department, and it was outstanding. I brought my newly purchased pre-owned vehicle in for a post-sale inspection and had an absolute pleasure working with Brandy, the Service Advisor. Pricing was extremely competitive and fully disclosed up front. No pressure, no upselling, no sales pitches for services, warranties, or plans I did not ask for or need. Most importantly, there were no surprise recommendations or the usual “since you’re already here” tactics. Instead, the inspection was very thorough and transparent. The technician recorded a video addressing my initial concerns, walked through the findings, and provided their diagnosis, which was shared with me as part of the inspection. That level of communication and honesty is refreshing. Honesty, integrity, and professionalism were on full display from start to finish. This service department just earned a long-term customer. I genuinely cannot say enough good things about the experience. Highly recommended.