Big Star Honda

Honda of America is Unresponsive to a warranty fix related to Class Action Lawsuit for my vehicle. I am greatly disappointed and wish I could give American Honda and this dealership zero stars. They don’t deserve a single star because they don’t stand behind their product. Honda has continued to produce the Honda Odessey and other makes/models with defects that cause the piston rings to rotate and align which leads to spark plug fouling and engine misfiring. The exact problem that Big Star diagnosed on my vehicle. A successful class action lawsuit was won against Honda but I was told Honda didn’t issue a recall which has left millions of loyal customers in the cold with the piston ring defect. American Honda extended the warranty to include my model year, yet they have selectively excluded certain VIN numbers. This horrible problem warranted a recall. As elderly people we don’t drive a lot. Now that our Odessey has been driven more due to family illness the misfires have shown up. I’m not sure what Big Star did or didn’t do following their analysis, but the vehicle hasn’t been drivable since! I’m afraid of what may not have been put back together before they had me drive it home. American Honda did not even respond to the BBB complaint we filed against them (see below). It will now become my mission to warn consumers on social media and through every way possible that Honda doesn’t stand behind their vehicles and to avoid them or pay the cost. We are told this could be a $5000+ repair on a car with less than 147K miles. Big Star offered only about 10% off of this massive repair bill for a known problem. Without the additional $4500 we are still without a car. **** Dear C**** And B****B****: This message is in regard to your complaint submitted on 8/28/2025 against American Honda Motor Company Incorporated. Your complaint was assigned ID 238*******. Your Better Business Bureau (BBB) has made several attempts to contact the business regarding your complaint. We regret to inform you that we have not received a response at this time and this case has now been closed as an UNANSWERED complaint in their file. Because we are not a government agency, we cannot force a business to respond. BBB regrets that we were unable to assist you further and wishes you the best in your future efforts in resolving this matter. Sincerely,

I had an amazing experience! The service was quick and I was given real time updates. Benjamin was very helpful!

Incompetent, dishonest, or both? I recently took my. 2019 Honda Civic to Big Star Honda for a fuel pump replacement due to a Honda safety recall. Within hours of picking it up, my dashboard lit up like a Christmas tree - every warning light was on (e.g., emissions system failure, brake system failure, power steering failure, etc.). I returned the next morning only to be told the issue couldn't possibly have anything to do with the fuel pump repair, despite diagnosing the problem as a fuel mix issue. Instead, Sang and his team claimed a faulty PCV hose, MAF sensor, and air filter might be to blame and quoted over $1600 to address these items, which they were adamant should be fixed first before trying anything else!! My BS meter was in the red zone, so I paid their $200 diagnostic ransom and got out of there. A little bit of research and a second opinion revealed that warning lights after a fuel pump exchange are common and after linked to battery issues. I replaced the battery and - voila! - no more warning lights. I came in for a recall repair and left feeling exploited and ripped off. If your car needs service, RUN, don't walk, far far away from Big Star Honda.

Sold me a certified used pilot they had ot have known had issues, and now I cannot get a call back to cancel the extended warranty I bought....very bad customer serivce

Bad customer service I Bring my car 3 time I. The last month today I was stand on the front for more than 20 minutes no one said anything to me

Plain illegal Bait & Switch On 11/4/24, I responded to a 2018 Honda Accord with 20,102 miles on it and a clean car fax. I offered to put a credit card deposit up to $10,000 on it, to purchase it the next day or 11/5/24 that they declined. I have family in the car business and I knew this car would sell quickly. I made arrangements with a sales person to meet on 11/5/24 to buy the car and finalize payment, with the understanding that it was still being cleaned up etc. and I would have to wait until 11/6 or 11/7 to actually receive the car. My travel time was 90-120 minutes. When I was 45 minutes out, I reached out to my contact and she told me she was not in on 11/5/24. It was strange she had arranged a meeting, and was not in. I reached out to a member of management, and spoke to the Internet sales manager, Ashly Capps. She assured me that I could see the car and finalize the deal if I drove to the lot, where I communicated a second time via text, that I was in route 40 minutes away. When I arrived, she would not come out to speak to me, but sent a separate sales person to tell me the car was sold. The next morning 11/6/24, my wife logged onto KBB.com and saw the same car. We communicated online with Big Star Honda, and confirmed this car was now available for sale. In fact now, they asked for our contact information and made arrangements for us to arrive for a test drive. This is Bait and Switch and is illegal. I’m reporting it to The Texas Attorney General. I was stuck on the Gulf freeway at 3:40PM having to drive North on Conroe, during rush hour solely so they could have customer traffic at this failing dealership.

I purchased my vehicle at the beginning of the year. I came in knowing the exact make , model and trim I wanted (24’ civic touring). The process, while a bit drawn out was fine. I paid half the price upfront , and financed the rest. Not overly pleasant, but easy enough. However , as is too often the case the pleasantries stop after your purchase is complete, and paper work is signed . I had to take my car in for a transmission recall last week. It was an inconvenience from start to finish . It took three calls to get the appointment schedule , due to the rep in the service department stating there was “no recall on file” despite me confirming with Honda itself prior to calling and giving the rep my vin. She would not schedule an appointment and told me to do a walk in with the recall notice in hand to schedule (not to walk in and receive service , but to walk in and schedule) . I had to call three more times before being given an appointment. I was told to bring my car in on Saturday prior to 8:30 AM to have it serviced . I did , however my car was not even touched this day . I was notified at 4pm that day that I would be without a vehicle until the following week. I was not offered any type of accommodation, aside from an Uber to pick up the car when it was ready . When I went to pick up my car the experience was curt and rude . I was handed my keys and left in a parking lot in the middle of a Hot Houston day . My car was not driven to the front to meet me, nor did anyone even offer to show me where my car was parked. Lastly my car was not washed , despite multiple car care packages up sold to me including one with multiple “free” car washes. This is actually the second time I brought my car in to be serviced , requested to cash in on one of my car washes and it flat out not be done . If you’re buying a brand new car like I did , I’d imagine the need to go in for services/parts may be minimal and the inconvenience/unsatisfactory service may not be as often of a reoccurrence but if you’re buying a used car and will need to contact them more frequently I would advise you to maybe explore other options before committing . Also EVERYTIME I go in or receive a call , they refer to me by a name that’s not mine . Despite correcting them multiple times . It’s like I paid you 15k up front , pay 500$ every month , the literal least you could do is call me by the name that’s on the screen / paper in front of you when you reach out. That is quite literally the bare minimum

Terrible Experience at Big Star Honda – Unethical Practices and Rude Staff My experience with Big Star Honda was nothing short of a nightmare. From the start, they coerced me into paying for window tint as part of the deal, but then refused to let me choose the product I wanted. Instead, they cited some vague, unwritten policy that no one could clearly explain, which conveniently allowed them to choose the tint after the fact. This shady practice feels like nothing more than a bait and switch. The sales guy, Daniel Okwuokenye, was incredibly rude and dismissive. When I questioned the policy, he not only refused to help but also made a small, yet deeply offensive racial remark comparing "illegal" car tint to buying a BOMB (....like WHAT?!?!) one could only assume he mentioned this because of my skin color (my family is originally from india). This kind of behavior is absolutely unacceptable in any setting, let alone from a car dealership that's supposed to value its customers. To make matters worse, Paul, who is supposedly a manager, had the customer service skills of a worn-out seat cushion. His condescending attitude and unwillingness to address my concerns only added to the frustration. After a lot of back and forth, Rene finally agreed to get the tint done, but I didn’t even get to bring the car in for three weeks because they kept pushing me back. Apparently, someone was on vacation, but this was never communicated at the beginning of the whole deal. The entire process was a huge inconvenience, all for something I was forced to pay for as part of the deal. This experience has left a very sour taste in my mouth, and I will never recommend Big Star Honda to anyone. If you value your time, money, and dignity, avoid this dealership at all costs.

I purchased a brand new 2024 Civic in December 2023/Jan. 2024. I have had about four-five alignments, and a problem persists. Today, Mr. Jose Navarrete the Director of Service drove the car and I as passenger. While driving, it was clear the wheel was still not centered and, when centered, my Civic pulled right. I saw Mr. Navarrete adjusting the wheel back to off-Center several times to avoid the pull...Mr. Navarrete drove it for about 20 minutes and conclude it was "just a drift." Sir, new cars don't drift off to one side consistently - there are clearly issues with this vehicle - 4 to 5 alignments have been done, and there had been an engineer apparently on site as well; however, when I asked for the engineer’s report, or notes, I was told, "there is nothing written down, and there is no report.” I have not ever heard an engineer who doesn’t not make a written report on an issue. The possible name of the engineer is, "Bill Nu." I asked how that is spelled - Mr. Navarrete just ignored me. I told Mr. Navarrete, that I was just not sure of the safety of the car as my wife and toddlers drive in it - and if he can try rotating and balancing the tires - he said he cannot. Mr. Navarrete did not show care for the safety of my family and children. He’d mentioned to me that I can call Honda back with my current case number and go to another dealership to look, because he could not do anything to it. My number is on file. Thanks.

Ross Cobb, Service Advisor, helped me get required info for my insurance. Ross totally ROCKS!