Reviews
R Fairbank
As always, excellent service department. Dan and Joel are very professional and thorough when I vist.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Mr. Fairbank- Thanks for your review. I am glad to hear that Dan and Joel was able to make your experience a great one as we are very proud to have them on our Mercedes-Benz of Arlington team. We appreciate your business and please feel free to contact us if you have any questions. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553.
My first service experience
My appointment was right on time the representative was knowledgeable and very helpful. He assisted me with the purchase of an prepaid maintenance program and my car was finished right when he said it would be.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Mr. Grant- Thanks for your review. I am glad to hear that Donald was able to make your experience a great one as we always strive to take care of our customers first! We appreciate your business and please feel free to contact us if you have any questions. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553.
my scheduled service appointment and repairs/loaner were an
I was scheduled to have Service A done to my car, along with a tire replacement and my mirror repaired. My experience with Derrick was wonderful. He took great care of me and my car!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Marcy- Thanks for your review. I am glad to hear that Derek was able to make your experience a great one as we always strive to take care of our customers first! We appreciate your business and please feel free to contact us if you have any questions. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553.
Great Service
Great shop and Great service. Do yourself a favor and speak with Garry Burke, great service writer.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Mr. Grant- Thanks for your review. I am glad to hear that Garry was able to make your experience a great one as we always strive to take care of our customers first! We appreciate your business and please feel free to contact us if you have any questions. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553.
Thank you MB of Arlington
The buying process was very smooth and Kathy was very helpful. I'm happy with my purchase!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Janice - Thanks for your review. Kathy is a great asset to our team and it's great to hear that she made your purchase experience smooth and easy. Please feel free to contact us if you have any questions. Thanks again. Brian Ackman Business Development Center, Manager (703) 284.2553
Great Service on all counts !!!!
Kit Cross and the Service Manager are all top notch !!!!!
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Dr. Picache- Thanks for your review. I am glad to hear that Kit and Dave were able to make your experience a great one as we always strive to take care of our customers first! We appreciate your business and please feel free to contact us if you have any questions. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553.
Love This Place!
Kit always takes great care of me! He is an awesome advisor and they keep me coming back! Best Service around town, pay them a visit!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service Department
My overall experience was outstanding. My car was serviced to my satisfaction and in a reasonable timeframe.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Ms. Hill- Thanks for your review. I'm glad your service experience was outstanding as we always strive to take care of our clients. We appreciate your business and please feel free to contact us if you have any questions. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553.
Mercedes Benz of Arlington
Dropped my 2016 GLE 300 off two weeks ago when service light went on. Excellent, timely service, even though I showed up without an appointment. Loaner car available immediately, nice touch that Kit called me ten minutes after I returned loaner to say he found my wallet in it. Highly recommend
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Mr. Lash- Thanks for your review. I am glad to hear that Kit was able to make your experience a great one as we are very proud to have him on our Mercedes-Benz of Arlington team. We appreciate your business and please feel free to contact us if you have any questions. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553.
Service Required on Vehicle at 110,000 miles
Service Advisor, Kit Cross can be depended upon to offer sound advice on needed service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Mr. Toth- Thanks for your review. I am glad to hear that Kit was able to make your experience a great one as we are very proud to have him on our Mercedes-Benz of Arlington team. We appreciate your business and please feel free to contact us if you have any questions. Thanks again, Brian Ackman Business Development Center, Manager (703) 284.2553.