Mercedes-Benz of Houston Greenway

We had a great experience with Greenway BMW of Houston in finding our 2024 Toyota Tundra Limited. We were fortunate that James Seamans answered our info request as he was a pleasure as he facilitated the finale of our vehicle search.

My experience with Mercedes-Benz of Greenway was one of the worst I've had at a dealership. While I'm very happy with the vehicle itself, the customer service and communication during the buying process were extremely disappointing. The biggest issue was how difficult it was to reach anyone. Calls rarely got answered, and even when I asked to speak with someone at the dealership, I was often sent to voicemail again. Getting updates or basic information was unnecessarily frustrating and made the whole process feel disorganized. The purchase took much longer than it should have, and the poor communication only made it worse. If it weren't for the vehicle being priced so well through the nationwide program, I would have taken my business elsewhere. There is definitely room for improvement in responsiveness and overall customer service.

Leigh Bennett is the best. He made this transaction very smooth. He even surprised us by picking a great license plate number. They go above and beyond at Mercedes Greenway.

Very disappointed with Mercedes-Benz of Houston Greenway. We were told twice via text that the vehicle had no hail damage. After making the trip to the dealership, we discovered that wasn't true and it in fact had hail damage all over the vehicle. This should have been disclosed honestly from the beginning instead of wasting our time. We still tried to work with them and offered a reasonable compromise if they would meet us partway to make the situation right. They refused and said they couldn't do that. I reached out to the General Manager about the situation, and I never received a response. After we had already driven back home, they suddenly changed their minds days later and said they could do exactly what they had previously told us was impossible. The lack of honesty, transparency, and willingness to resolve the issue while we were actually there made for a very frustrating experience. We expected much better from a Mercedes-Benz dealership and would not recommend buying from this location.

Chris greeted us outside when searching for cars and was very patient and helpful through out the entire process.

I bought my new MB from Leigh Bennett at Greenway. I love my new car!

My new vehicle purchase experience at MB Greenway was exceptional from start to finish! The entire team made the process seamless and enjoyable. A special thank you to Coco Godinez for the outstanding service, knowledge, and guidance throughout the experience. Thanks to Coco, I found the perfect vehicle I had been searching for. I truly appreciate the professionalism and attention to detail, and I look forward to working with the team again in the future. Highly recommend!

I recently took my GLC 300 in for service and as always, Victor Albiter took great care of me! Also spoke with Ray Mariano and let him know that his staff is first rate! I would never trust anyone else with my cars. These guys are the best!

My service advisor was very knowledgeable and helpful!!! They were 1st class!!! I highly recommend!!!

Alamo was a great sales person and she provided excellent customer service. Very satisfied with her work.