Mercedes-Benz of Houston Greenway

Do not take your car here for service or maintenance. Go to Sewell. If your car is older than 2020, they will not service your car first. I had to leave me car with Greenway Autonation for 3 days just to have an oil change or get type A service done on a perfectly working car. It took them two days to fix an a/c compressor leak, and they did not even replace the a/c compressor. Then they changed my battery and the radio stopped working. If your car has a problem, be prepared to leave it with them for a month. Do not go here for service. All they want people to do is buy a new car once your car is five years or older.

Mu service advisor Jacqueline is very efficient and professional and ALWAYS make the experience one of the best. Thank you!

We were happy with our AMG C43 purchase and the great customer service. We worked with Isaiah Woodard and he took his time with us, made sure everything worked out, and showed us all the vehicle operations that we needed to get started. He later texted and emailed us to answer any more questions. Him and the other people that he works with, like finance, were great also.

We had a great experience with Greenway BMW of Houston in finding our 2024 Toyota Tundra Limited. We were fortunate that James Seamans answered our info request as he was a pleasure as he facilitated the finale of our vehicle search.

My experience with Mercedes-Benz of Greenway was one of the worst I've had at a dealership. While I'm very happy with the vehicle itself, the customer service and communication during the buying process were extremely disappointing. The biggest issue was how difficult it was to reach anyone. Calls rarely got answered, and even when I asked to speak with someone at the dealership, I was often sent to voicemail again. Getting updates or basic information was unnecessarily frustrating and made the whole process feel disorganized. The purchase took much longer than it should have, and the poor communication only made it worse. If it weren't for the vehicle being priced so well through the nationwide program, I would have taken my business elsewhere. There is definitely room for improvement in responsiveness and overall customer service.

Leigh Bennett is the best. He made this transaction very smooth. He even surprised us by picking a great license plate number. They go above and beyond at Mercedes Greenway.

Very disappointed with Mercedes-Benz of Houston Greenway. We were told twice via text that the vehicle had no hail damage. After making the trip to the dealership, we discovered that wasn't true and it in fact had hail damage all over the vehicle. This should have been disclosed honestly from the beginning instead of wasting our time. We still tried to work with them and offered a reasonable compromise if they would meet us partway to make the situation right. They refused and said they couldn't do that. I reached out to the General Manager about the situation, and I never received a response. After we had already driven back home, they suddenly changed their minds days later and said they could do exactly what they had previously told us was impossible. The lack of honesty, transparency, and willingness to resolve the issue while we were actually there made for a very frustrating experience. We expected much better from a Mercedes-Benz dealership and would not recommend buying from this location.

Chris greeted us outside when searching for cars and was very patient and helpful through out the entire process.

I bought my new MB from Leigh Bennett at Greenway. I love my new car!

My new vehicle purchase experience at MB Greenway was exceptional from start to finish! The entire team made the process seamless and enjoyable. A special thank you to Coco Godinez for the outstanding service, knowledge, and guidance throughout the experience. Thanks to Coco, I found the perfect vehicle I had been searching for. I truly appreciate the professionalism and attention to detail, and I look forward to working with the team again in the future. Highly recommend!