Reviews
Always great service
Called Chris Palumbo, our service advisor, to see when we could bring our in car. It needed to be checked for an inspection sticker. Chris set up a time that day, I brought it in waited in the comfortable lounge till he came over to say it was ready. We went to his desk, paid the charge and he had the car waiting for me when I walked out. Very fast and very easy.....super service as always.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are pleased to hear you had such a positive experience with us, Joseph! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Take care!
2021 GLC 300
Great service and amazing cars. Recommend buying leasing from this location
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Sylvia, thank you; we appreciate your feedback! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Service Survey
Mercedes Greenway has been our to-go dealer for over 15yrs because of their great customer service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mario, your comments keep us motivated and working hard for all our guests! Thank you so much for being one of our valued guests and we look forward to your next visit!
Mostly good
For the most part Good; however A couple of the young men when I picked up the car were not very pleasant and gave me the sense that they thought that they were important than the customer.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jo Ann, thank you for the high star rating! Please don't hesitate to reach out to us if there's anything more we can do!
houston greenway mercedes review
highly recommended, good service, clean facility, great location in and out quickly with rental car
- Customer service 4.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Hui, thank you for taking the time to leave a review for us at Mercedes-Benz of Houston Greenway. We're happy we could exceed your expectations!
2016 GLC 300
I had the most pleasant auto buying experience in my entire adult life. The staff at Greenway/ Auto Nation were very professional and great to work with. The day I made my purchase I didn't expect to purchase a vehicle that day, but I did.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Reba, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Houston Greenway!
Mercedes Benz Greenway
I don't even know where to start. My experience here was totally mind blowing! My salesperson, Annie was everything you'd hope for. Not pushy, super courteous, very friendly and an absolutely beautiful woman, inside and out. It was as if she was buying the vehicle herself. To top it off, Donald Cyprian with the finance department was amazing! A beautiful spirit!! I can't put in words how these two made me feel but my heart is forever grateful. Thank you Annie and Don for making my day! You've won me for life
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Katerina, thank you for your kind words and this wonderful review! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help.
Yearly Scheduled Service
Timothy Ju is the Greatest!!! He is very professional and gives personal service with a smile, always more than helpful!!!??
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Larry, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We are happy Timothy was able to help you out!
E350 service
Excellent service and courteous staff. Have used the dealership for a longtime for my new vehicles and service needs and will continue to do so.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Ahmad, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Houston Greenway. If there is anything more we can do for you, please don?t hesitate to reach out. Come back and see us any time! Take care!
20k miles service
Great service experience. Prompt, professional, complete. Rental car provided almost brand new. All work done within a day; the car was serviced and washed to perfection.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mike, your comments keep us motivated and working hard for all our guests! Feel free to stop by if you ever need any more help.