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Mercedes-Benz of Houston Greenway

(3,044 reviews)
Visit Mercedes-Benz of Houston Greenway
Sales hours: 9:00am to 7:00pm
View all hours
Sales
Monday 9:00am–7:00pm
Tuesday 9:00am–7:00pm
Wednesday 9:00am–7:00pm
Thursday 9:00am–7:00pm
Friday 9:00am–7:00pm
Saturday 9:00am–7:00pm
Sunday Closed
2023 national dealer award
View 5 awards
2023 national dealer award 2023 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award
New (888) 842-6301 (888) 842-6301
Used (888) 840-1782 (888) 840-1782
Service (888) 374-2835 (888) 374-2835

Reviews

(3,044 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Houston Greenway from DealerRater.

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Very good

The experience was generally very good. Except that I was made to wait for an extra 20mins after being told my car was ready for me. Other than that, the experience was very good

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent

I loved the experience. Mohammad was great, knew details about the car, texted me back quickly, etc. we visited three other mercedes dealerships but i loved yours the best. I also liked the guy who showed me features of the car. Very soft spoken and very patient.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Buying a new car at Greenway

It was GREAT!!! The folks there treated us with so much respect and dignity.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Service Feedback

Excellent customer service by the service advisor. Jessica is great!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Vehicle breaks down after only 3 days.

Purchased a used vehicle on Oct 13 2018 told by Salesman Ryan don't worry you have a 4 day - 1000 mile warranty which ever comes first. Welp 3 days later car breaks down now, no one knows anything. Beware ppl they do not honor their promises. Don't make the same mistake I did get everything in writing! The manager Koby was rude and could careless.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Review of Lease

My Mercedes was in an accident and I needed to replace it quickly. MB-Greenway was great to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Congratulations on your new vehicle, Lisa. We're so glad we were able to help you out! If you have any further questions, please give us a call. We're always happy to help!

Mercedes-Benz of Houston Greenway

Excellent service, very helpful staff, made buying a new car exciting and easy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Annual Servicing Greenway Mercedes

It was easy toschedule the appointment and the loaner car was ready immediately. All service items were taken care of. The service assistant, Jessica was very nice, professional and responded to calls promptly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Mercedes Benz Greenway

The dealer was ready upon my arrival and it only took an hour for the repair. Great customer service as well!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Michael Bloome

Excellent with prompt service, loaner car, and check out.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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