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Mercedes-Benz of Houston Greenway

(3,044 reviews)
Visit Mercedes-Benz of Houston Greenway
Sales hours: 9:00am to 7:00pm
View all hours
Sales
Monday 9:00am–7:00pm
Tuesday 9:00am–7:00pm
Wednesday 9:00am–7:00pm
Thursday 9:00am–7:00pm
Friday 9:00am–7:00pm
Saturday 9:00am–7:00pm
Sunday Closed
2023 national dealer award
View 5 awards
2023 national dealer award 2023 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award
New (888) 842-6301 (888) 842-6301
Used (888) 840-1782 (888) 840-1782
Service (888) 374-2835 (888) 374-2835

Reviews

(3,044 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Houston Greenway from DealerRater.

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Great service

Took car in for check engine and b service. Good communication. And easy in and out service. Also I got a great loaner and may even buy it!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Service!

The staff is great, from start to finish. Fast and friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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ML 350 Service

Service done in a timely manner. A great service experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for taking the time to share your feedback with us. We appreciate your review and hope we can continue serving you for many years to come.

Excellent Service

The service was EXCELLENT!! From the time I called they told me to immediately bring it in and they would look at it today. The representive met me and had it repaired within an hour and half. I was worried about needing a loaner car but everything was done so quickly. I was completely satisfied and grateful they took care of the problem immediately. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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30K Service

I had a 30K mile service preformed. The service rep, Javier, was very helpful and I got my car back the same day. No problems since. Service is a bit pricey, though.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great car

Good serves, nice people, and great car! I will be back!

Rating breakdown (out of 5):
  • Customer service
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Car purchase

Great service they made sure that purchase Elias as smooth as possible and they even work with me on how the vehicle work. I would only wish they explain the maintenance price about the vehicle before running my credit.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are glad you chose our dealership, Angel. If you need more help, our team is available to talk -- safe travels!

Mercedes Greenway SERVICE DEPT - STEPHEN ALMOND

the excellent quality of service provided by stephen is the reason i go back again and again to MB greenway. He is methodical and meticulous in his approach to ensure your investment in Mercedes remains as good as when you first purchased your vehicle. i would recommend him 110%

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great service representative and facilities

Jay Kohn always does a greatr job; gives us good service; is extremely efficient and helpful. Zack Clement

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Focused on customer satisfaction.

We stopped at this dealer to look at Mercedes GLE, but after looking at all the models in their large showroom, we chose a 2017 E-class. I thought I was in the market for an SUV, but seeing the styling and the features of the all new E-class, I test drove one and was sold! The sales team did everything possible to get us the best deal, and the finance department knocked it out of the park with an unbelievable low interest rate. I would definitely recommend this dealership for your automobile purchasing needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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